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All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
Evidence and Facts are not enough Creating conversations for change, purpose, passion, trust and courage.
Stephen Parry Author of Sense and Respond Senior Partner at LloydParry @Leanvoices Faculty Member at the Prof. Dan Jones Lean Enterprise Academy
Twitter: @LeanVoices and Linkedin Blog : www.LeanVoices.com [email protected] www.seebusinessdifferently.com
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
Evidence and facts are not enough
• Change resistance. • Whose perspective? • Fear: A dynamic system. • Authenticity gap. • Search for common purpose. • Diagnosing the Climate. • Who is leading? • Purpose, passion, integrity, courage.
We cannot ensure success but……
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
Together
Ease
Acceptance Respectful
Excited
Optimistic
Intelligent
Collaborative
Sharing
Learning
Creating
Supportive Growing
Exploring
Nurture
Rational
Encouraged
Achievement
Engaging
Harmony Recognition
Discovering
Motivated
Agreement
Purpose
Knowledge Kind
Thoughtful Integrity
Trust
Passion
Courage
Challenging
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
Whose perspective ?
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved.
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
Why facts and evidence are not enough
Facts, Theories, Evidence, Benefits, Opportunities. Confrontation with a failed operation.
Facts Embarrassment Authority Retribution
Taboo Subjects. Culture, Command and Control.
Incompetence. Social Standing. Surface mistakes. Admit mistakes.
Cohesion. Control. Chain of Authority Confusion. Collapse of consensus. Protect confidence of the group.
Punishment. 2nd order punishment. Limited career.
These are entirely reasonable objections
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
Why facts and evidence are not enough
Facts, Theories, Evidence, Benefits, Opportunities. Confrontation with a failed operation.
Facts Embarrassment Authority Retribution
Taboo Subjects. Culture, Command and Control.
Incompetence. Social Standing. Surface mistakes. Admit mistakes.
Cohesion. Control. Chain of Authority Confusion. Collapse of consensus. Protect confidence of the group.
Punishment. 2nd order punishment. Limited career.
This is the organisational ‘Climate’
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
1st Ignore. Discredit.
More data. Punish. Resources. Priorities.
2nd Order Punishment.
Punished for not punishing.
Increase Burden. Shame.
Ostracised. PIP.
Don’t even think about it or ask questions to undermine argument.
Coaching.
Leadership.
Conversations for change.
Ask questions to understand argument. Support and want to get involved.
Agree
Engage
Discredit. Data,
Methods, Theory, People.
Motives.
Lie and be part of the group? Agree and betray the group?
Pretence Reality
Cost in human and business integrity
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
Pretence, reality and cost: but what’s the benefit?
Pretence Reality Cost
What we say its like What it is really like What it costs us to pretend
Caring for people. Giving people opportunities. We are coping, everything is OK. We are doing a good job. We work as a team. We listen to people.
Working to the numbers. Ticking the boxes. Manipulating the numbers. Back-stabbing. Lying. Covering up. No trust. Blaming. Cheating. Play the game.
Low self-esteem Futility. No fulfilment. Withdrawing. No fun. Loss of honesty Loss of integrity. Loss of repeat business. Customer dissatisfaction. Little or no innovation. Cynicism. Missed opportunities. Fear of being found out.
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
Authenticity Gap: Making the pretence, reality and cost visible: ‘Your baby is ugly’
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
Resistance to change is inversely proportional to the quality of your leadership
Resistance to Change
Leadership Quality High
High
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
New Purpose a new Climate
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
Search for Common Purpose: Global Application Development Company. ICT Value Chain
Employee Purpose
Common Purpose
We provide expertise and services to enable us to produce, sell and
support software by creating and running robust, effective and
efficient ICT-Solutions.
Customer Purpose
Business Purpose
With pride we relentlessly pursue and apply our insight, ingenuity and technologies to create
wealth and a secure future.
To contribute with my skills and to be fairly rewarded in a secure
and trusted environment that offers challenges
and allows me to develop and grow.
Strengthen my value chain in a way that
differentiates me from competitors and
provides a return on my investment.
‘We all work for the same company but we live in different worlds’ Thomas Queisser Sense and Respond Leader
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
What type of climate do you create for customers, employees, managers and leaders?
Make and Sell Organisation Mass Production
Customer Value Enterprise® Sense and Respond Adaptive Organisation
Willing contribution
Transactional and processed
Incentivised contribution
Functional efficiency
Direct and control
Relational and personal
End-to-end effectiveness
Listen and adapt
Company pushes products and services ON-COMMAND Customers and employees are designed out
Customer pulls products and services ON-DEMAND Customers and employees are designed in
Customer/User
experience
Employee motivation
Executive leadership
Support operations
The Behaviours, Measures, Job Design and Purpose are different.
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
Together
Ease
Acceptance Respectful
Excited
Optimistic
Intelligent
Collaborative
Sharing
Learning
Creating
Supportive Growing
Exploring
Nurture
Rational
Encouraged
Achievement
Engaging
Harmony Recognition
Discovering
Motivated
Agreement
Purpose
Knowledge Kind
Thoughtful Integrity
Trust
Passion
Courage
Challenging
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
‘We cannot ensure success but we can deserve it’ John Adams 2nd President of the United States of America
Purpose Integrity
Trust Passion
All Trade-Marks and ©Copyright 2012 Owned by Lloyd Parry. All Rights Reserved. ©Copyright 2012
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