Strategic BPM Framework

© TechnoPeers - Inventing Innovation | www.technopeers.co.uk Confidential

Strategic Intent Document

Change &

Transition Proposal



Overview – Background and Introduction

Business Process Management

Organisations deploying principles of best-practice are rapidly embracing concepts such as whole life planning,life cycle costing, planned and reactive maintenance and alignment of process management strategies to longterm goals of the organisation. In essence, the effective management of processes not only supports anorganisation's core business but can return significant value to the organisation.

The effective management of processes therefore requires a robust strategic framework which establishes:

• Criteria and standards for the control and management of processes

• Strategies and processes for expansion, improvement, management and disposal

• Alignment with long term goals of an organisation

• Inter-relationship with the organisation’s strategic planning, including where possible multiple reuse

• A comprehensive process management framework

Process Management Project

TechnoPeers shall provide a comprehensive foundation for the effective implementation and development ofprocess management, with a clear focus on both short term and long term strategic use, maintenance andutilisation. The framework is flexible to encompass existing conventions and methodologies which aims tosupport the realisation of your organisations goals and support the delivery.


As a Professional Services and Advisory Consultancy, our Business Process Management practice includes ourcore Services :

• Business Auditing (Advisory/Consulting/Delivery)

• BPM Outsourcing (Consulting/Delivery)

• Business Transformation (Advisory/Consulting)

Our key strength lies in our ability to deep diving into your business operation to resolve major pain pointsthrough process re-design and establish a robust operational framework for effective and efficient delivery.

We use a variety of established techniques to deconstruct your business operations, allowing us to analyse theflow of materials and information required to bring your propositions to market. Our Audit will benefits you by:

• Creating snapshot of your Operation (as demonstrated on the next few slides)

• Identify Critical Pain Points:

– Waste, Variation, Duplication, Risks

– OpEx, CapEx (pin-pointing the re-capitalisation dilemma)

– Operational dependency on third party vendors

– Third Party Liability (suppliers, contractors, vendors)


Overview – Engagement



Overview – Framework Design & Challenges

DownstreamProcesses

Vital IssueVital IssueVital IssueVital Issue

SIPOC Scenario of any Given Project: Example Standard NEC3 type, Modified or Other

OwnershipManagement

ResourceManagement

Ownership is key to delivering change, each directorate has targets to meet and must rely on other functions to deliver, Stakeholder Management is Crucial.

Pain Point Pain Point Pain Point Pain Point

DownstreamProcesses

DownstreamProcesses

DownstreamProcesses

DownstreamProcesses

Priority Target

Delivery

Priority Target

Delivery

Priority Target

Delivery

Priority Target

Delivery

Priority Target

Delivery

Supplier Input Process Output Customer



Overview – Delivery Challenge

Quality RevenueDeliveryEfficiencyCompliance

TransactionDocumentKnowledgeRISK

Directorate Function Inter-related Scenario

Change Management

Resource Management

Multiply By Each Project = Shift Away From Best Practice to Embedded Inefficiencies-Higher Risk -Loss of Knowledge -Incomplete Documentation -Inaccurate Transactions

Pain Point Pain Point Pain Point Pain Point

Commercial: Contract

Management

Operations: Work Order

Management

Assets: Project

Management

IT: Service

Management

Finance: Payment

Management

Strategic Management

Lifecycle Management

Supply Chain Management

Information Management

Liability Management



Overview – Delivery Architecture

Transaction

Knowledge

Expertise

Fron

t End

Self Service / Front End / Dashboard

SHARED SERVICES

Centre of Excellence

Standardisation

• Functional specialist

• Interface to customer & project teams

• Framework Partners (Process Ownership)

Core Processes

Local Processes

Project Team(s)Employees

• Standardised Processes • Operational Efficiency• Effective Delivery• Multiple Projects• Multiple Locations• Multiple Functions

• Strategy, policy & process specialists• Transparent service: not visible to employees• Responsible for developing capability• Change through leadership & challenge

Customers

Bac

k-En

d

Suppliers

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Strategic Clarity

• Statutory Obligations

• Strategic Priorities

• Directorate Objectives

• Costs Savings

• Growth Needs

• M&A Initiatives

• Governance

• Compliance

Sustainability

• Tactical Viability

• Common Cause

• Business Case

• Development

• Re-structuring

• Project Recovery

• Initiative Planning

• Stakeholder Management

• Change

Capability Mapping

• Systems

• Infrastructure

• EA

• TDA/BDA

• Assets

• Facilities

• Resources

• Materials

• Expertise

• Implementation

Business Processes

• AS IS

• TO BE

• E2E

• BPO

• Business & IT Alignment

• Standards

• Accreditation

Organisation Design

• Departments

• Teams

• Frameworks

• Suppliers

• Agency

• Evaluation

• Regulatory

Audits

Overview – Scope of Activities

Developing Your Body of Expertise to Facilitate Business Objectives and Value Propositions. Delivery, Flexibility and Agility - Our Core Competencies.


Identify Scope

Engage Sponsors Agree Scope Proposal

Sign-Off

Business Engagement

Overview – How We Operate


Summary:

• Our business audits provide a comprehensive foundation for the effective implementation of a process management framework

• Our framework is BPM solution vendor independent and tool agnostic

• Clear focus on delivering short term and long term objectives to maximise return on investment

• The framework aims to support the realisation of developing a BPM mature organisation

• Mapping out existing processes or validating existing documented processes, ensuring compliance and adherence to adopted standards

• Ensure maintenance and re-usability of processes to establish a quality management system footprint

• Establish organisational structures to apply for industry standard accreditations such as ISO9001:2008 and others

• Any questions or feedback in relation to this document or the Services we offer, contact –Javed Bashir or email [email protected]


Overview – Summary

Documents & Templates (presumed):

• Project Initiation Planning

• Business Case Development

• Feasibility Study

• Delivery Toolkit

• Business Audit Report

• Training Manuals including Standards and Conventions

BPM Tools (specific to BPM Outsourcing):

• Existing Tools (access requirement tbd)

• ARIS – Software AG

• BizAgi Process Modeler – BizAgi

• Visio (all versions) – Microsoft

• Other BPM Tools as required

Diagnosing Enterprise Systems:

• SAP, Oracle and Bespoke

• Web Services & .Net Technologies

• Systems Configuration

• System Defects Impacting Processes


CONTACT US

[email protected]

THANK YOU FOR YOUR ATTENTION:NEXT STEP!