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Welcome
Hello!
Who are we ?
House KeepingFire Exits – Muster stationToiletsMobile phonesLength of session – 4 hoursBreaks – CaféEnd of session – evaluationPhotographyAfterwards...
Who are you?
How canwe find that
out?
Blah, blah, blah
HHow?
NNon – verbal? Body language, active Listening
VVerbal? Speaking – small talk, gossip, chatting, deep & meaningful, arguments?
. . . by communicating
Why are we here?Improve your understanding and ability to set clear goals
Leave feeling confident to use a set of coaching tools to support you to achieve business & person goals
Improve your understanding of coaching based communication tools such as; feedback and reflective listening
Understand suitable use of open and clarifying questions to support successful questioning in real life situations
Coaching in any business settingImproving performanceSupporting a person to find new solutions to short, mid or
long term problemsChallenges become learning tools Coaches offer guidance and an accountability framework to track progressHard and soft targets improved i.e. bottom line, staff
morale, B2B relationships deepenWorkforce retainmentExit processes improved
Your goals forthe course
What is coaching?Coaching is founded on the principles of
Emotional Intelligence – Daniel Goleman
Coaching is a way of being, an attitude and a heart-set
Coaching was not invented – was ‘noticed’ through studies
into effective leadership
http://www.youtube.com/watch?v=UY75MQte4RU
What isn’t coaching?
Active listening
Active ListeningH
How to build rapport?
ClarifyingRepeating back coachees’ words in asummary of that has been said
THINK CLARIFYING A SAUCE/GHEEDOWN TO ITS PUREST SENSE
ReflectingR
Repeating back the exact words T
the coachee has said
TTHINK MIRROR IMAGE REFLECTING BACK
Reflecting
Effective Questioning
GROW model
ExamplesWhere do you want to take it from there?
Who would you choose as a role model?
What’s stopping you from doing that?
How important is that to you?
Why do you want to create this vision for yourself, others?
Testing your goals EXACT model of goal setting – SMART
Is it practical?
Is it achievable?
Are you putting into place “cross-purposes”?
Is this a long term goal that keeps coming up – what has got in the way before?
What will be different this time?
Peer to Peer coaching
It’s over to you
What will youdo next?
Goodbye and
“There are no extraordinary people,just ordinarypeople doing extraordinarythings.” K. Bradford Brown
Anna B. Sexton / Jodie Sadler
[email protected] [email protected] 07941 655 856 07786 954 660@opentocreate @jodie_sadler
www.opentocreate.com
