Upload
colleen-brennan-barry
View
648
Download
2
Embed Size (px)
DESCRIPTION
Yesterday, today and tomorrow – the web will continue to evolve but one thing will remain constant: the need for good project management and communication. To whit: once you’ve identified your project, made your case, scoped your project and assembled your team, what happens next? Strong communication is one of the most critical tools in determining any project’s success, and in higher ed – with its huge range of skill sets, styles and personalities – creating that strong communication flow can be immensely challenging … and rewarding. Let’s talk tactics, tips, and tools for building communication as part of your basic project management methodology. In this presentation, we will understand a range of communication styles that can help (and hinder) projects, identify tactics for more effective communication with a broad variety of higher education project team members, and evaluate tools and channels to foster strong project management communication.
Citation preview
Talking It Out: Simple, Sublime & (sort of) the Key to Project Success
Project Management Communication
Colleen Brennan-BarryMonroe Community College / Rochester, NY@ColB ** #TalkItOut
80% of a Project Manager’s time
is spent communicating.
Image via Flickr Creative Commons Attribution – Share Alike License: Wesley Fryer
Three Realities for Every PM
Three Realities for Every PMYou set the tempo.
Image via Flickr Creative Commons Attribution – Share Alike License: Paco VIla
Three Realities for Every PM
The types of project stakeholders – and communication needs – are legion.
Image via Flickr Creative Commons Attribution – Share Alike License: KellyK
Three Realities for Every PM
Project communication can make or break a project.
Image via Flickr Creative Commons Attribution – Share Alike License: KellyK
NO PRESSURE.
Image via Flickr Creative Commons Attribution – Share Alike License: KellyK
Project Communications:BASELINES
Image via Flickr Creative Commons Attribution – Share Alike License: Brandon Giesbrecht
“Systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization, and between organizations”
Project Communications:
Project Communicator Roles• Cruise Director
Image via Flickr Creative Commons Attribution – Share Alike License: chippenziedeutch
Project Communicator Roles• Cruise Director• Drill Sergeant
Image via Flickr Creative Commons Attribution – Share Alike License: chippenziedeutch; jeffeaton
Project Communicator Roles• Cruise Director• Drill Sergeant• Archivist
Image via Flickr Creative Commons Attribution – Share Alike License: chippenziedeutch; jeffeaton; DRs Kulturarvsprojekt
Project Communicator Roles• Cruise Director• Drill Sergeant• Archivist• Troubleshooter
Image via Flickr Creative Commons Attribution – Share Alike License: chippenziedeutch; jeffeaton; DRs Kulturarvsprojekt; Lee Cannon;
Project Communicator Roles• Cruise Director• Drill Sergeant• Archivist• Troubleshooter• Distributor
Image via Flickr Creative Commons Attribution – Share Alike License: chippenziedeutch; jeffeaton; DRs Kulturarvsprojekt; Lee Cannon; Gwan Kho
Project Communicator Roles• Cruise Director• Drill Sergeant• Archivist• Troubleshooter• Distributor• Translator
Image via Flickr Creative Commons Attribution – Share Alike License: chippenziedeutch; jeffeaton; DRs Kulturarvsprojekt; Lee Cannon; Gwan Kho; bpedro
Image via Flickr Creative Commons Attribution – Share Alike License: CogDogBlog
Project Communicator Responsibilities
“Planning is worthless unless there is first a strategic vision.”
– John Naisbitt
Image via fair use, with permission: johnnaisbitt.com
In a nutshell:
Sharing the rightmessages withthe rightpeople in the right way.
Image via Flickr Creative Commons Attribution – Share Alike License: ColKorn1982
Project Communications:PLANNING
Planning: Step 1Get Educated: Intake and Initiation
Image via Flickr Creative Commons Attribution – Share Alike License: Paramour Photography
Planning: Step 2Lay the Project Out
• What is the content? (Content & Deliverables)
Planning: Step 2Lay the Project Out
• Who needs & manages the content? (Roles & Personalities)
Planning: Step 2Lay the Project Out
• How do they need it, & how can we deliver it? (Channels & Resources)
Planning: Step 2Lay the Project Out
• When do they need it? (Timeline & Frequency)
Planning: Step 2Lay the Project Out
• What is its importance? (Prioritization)
Planning: Step 2Lay the Project Out
• How do we complete it? (Benchmarks)
Planning: Step 2Lay the Project Out
• How do we measure and evaluate? (Metrics)
Image via Flickr Creative Commons Attribution – Share Alike License: mhauri
Planning: Step 3Identify
Stakeholders
Image via Flickr Creative Commons Attribution – Share Alike License: MARCZERO1980
Planning: Step 4
Create Documentation &
Workflows
Image via Flickr Creative Commons Attribution – Share Alike License: MARCZERO1980
Planning: Step 5Set the Structure and the Beat
Image via Flickr Creative Commons Attribution – Share Alike License: VeganSoldier
Project Communications:STYLES & STRATEGIES
Image via Flickr Creative Commons Attribution – Share Alike License: Foilman
4 Types of CommunicatorsAccording to American Management Association
Controller
Image via Flickr Creative Commons Attribution – Share Alike License: rodtuck
4 Types of CommunicatorsAccording to American Management Association
Analyzer
Image via Flickr Creative Commons Attribution – Share Alike License: Mike Miley
4 Types of CommunicatorsAccording to American Management Association
Supporter
Image via Flickr Creative Commons Attribution – Share Alike License: garryknight
4 Types of CommunicatorsAccording to American Management Association
Promoter
Image via Flickr Creative Commons Attribution – Share Alike License: dgoomany
3 Types of Communication1. Oral2. Written 3. Non-Verbal
OralMeetings, meetings, meetings
Image via Flickr Creative Commons Attribution – Share Alike License: ColKorn1982
WrittenDocument, document, document
Image via Flickr Creative Commons Attribution – Share Alike License: Steve Cadman
Non-VerbalObserve, observe, observe
Image via Flickr Creative Commons Attribution – Share Alike License: Waldo Jaquith
“Written words are only painted fire; a look is the fire itself.”
- Mark Twain
Image via Flickr Creative Commons Attribution – Share Alike License: tvanhoosear
Select Your Channels
Image via Flickr Creative Commons Attribution – Share Alike License: CogDogBlog
Communication Qualities
A key part of the communicator’s job:
Determine each communication’s type and traits.
Tailor Your Communications:
Effective project communication is audience- and situation-specific.
Image via Flickr Creative Commons Attribution – Share Alike License: lovlihood
For Example: Upward Communication
• To Project Sponsor / Higher Ups• More formal • More official • Written or formal presentation• “Big Picture” and progress
Image via Flickr Creative Commons Attribution – Share Alike License: Paramour Photography
For Example: Lateral Communication
• To Project Team• Informal• Both official and unofficial• Oral and written• Project detail, vision, motivation
Image via Flickr Creative Commons Attribution – Share Alike License: Nosha Photography
For Example: Tertiary Communication
• To General Stakeholders• Intermediate formality• Official• Written• Overview and non-detailed
updates
Image via Flickr Creative Commons Attribution – Share Alike License: Batmoo
ConsiderationsCulture
Image via Flickr Creative Commons Attribution – Share Alike License: challiyan
ConsiderationsIndustry
Image via Flickr Creative Commons Attribution – Share Alike License: Meredith Bell, JE Kruger
ConsiderationsChange
“Life belongs to the living, and he who lives must be prepared for change.” - Goethe
ConsiderationsConflict Strategy
Image via Flickr Creative Commons Attribution – Share Alike License: Eve Rinaldi
ConsiderationsSimplicity
“The more we elaborate our means of communication, the less we communicate.”- J. B. Priestly
Image via britannica.com
Project Communications:TOOLS
Image via Flickr Creative Commons Attribution – Share Alike License: Matsuyki
Consider your WHOLE toolbox.
Tools: Traditional
• Phone• Meetings• Documentation• Email
Image via Flickr Creative Commons Attribution – Share Alike License: echiner1
• Blogs• Wikis• Bug & Ticket Tracking• Collaborative PM Systems• Cloud Docs & Tools
Tools: Technical
• Blogs
• Wikis• Bug & Ticket Tracking• Collaborative PM Systems• Cloud Docs & Tools
Tools: Technical
• Blogs• Wiki
• Issue Ticket Tracking
• Collaborative PM Systems• Cloud Docs & Tools
Tools: Technical
• Blogs• Wiki• Issue Ticket Tracking
• Collaborative PM Systems
• Cloud Docs & Tools
Tools: Technical
• Blogs• Wiki• Issue Ticket Tracking• Collaborative PM Systems
• Cloud Docs & Tools
Tools: Technical
Tools: Software
Project Communications:IN SUMMARY
• Communication sets project tempo, tone and success.
• Project communication is layered and complex, and needs a full plan to guide it.
• Communication happens in many ways and forms, and must be tailored to each audience /use case.
• Use available tools to help reach communication goals.