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• TCI is a company that offers solutions on business

process outsourcing (BPO) in order to innovate,

mold, operate and manage our clients business

process, increasing the performance .

• Since 1999, TCI accumulates a succeful historical of

inteligent cases and integrated reengineeringe,

managing and data storage, data, documents,

medicaments and supplies the entire chain of

processes of their clients;processes of their clients;

• Nowadays, the company have one of the best

framework to manage the process and counts with a

staff of more than 2.300 professionals distributed

nacionally. The adiditon of all this makes a safe and

great performance.

Key attributes of Brazil

• The largest economy in Latin America (GDP of > $ 800 bn)

• Mature service market;

• High-quality customer care services;

• Time zone proximity: 1 hour ahead of U.S. (EST);

Brazilian marketOffshoring plataform

• Becoming a world player in the BPO/ITO arena;

• Strong Infrastructure and relatively low costs;

• Hosts some of the world's most competitive;

• Established economy.

Mercado BPO - Brasil

2005 – US$ 1,30 billion 2006 – US$ 1,99 billions Back Office:.Human Resources.Taxes.Eletronic Fiscal Invoice.Document Management.Full

Front Office:.Call Center.Sales

2007 – US$ 2,75 billions 2008 – US$ 4,03 billions

Fonte: Anuário Outsourcing 2009

.Sales

.Collecting

.Supply Chain

.Logistics

Verticals:.Banks Self Services.Public Sector.Healthcare.Retail.Utilities.Clearing House.Electronic Payments

– since 1999

– 30+ sites over Brazil

– 2,800+ employees

– 1,200,000,000+ of physical documents managed

– 50 terabytes+ of images stored

Capabilities

IT sitesOutsourcing sites

– 50 terabytes+ of images stored

– Average of 1,500,000 data and document capture per day processed

– 30,000m³+stored items

– 130+ IT professionals supporting the outsourcing chain

– 35+ tons per day of hospital textile management and hygienization

– 250+ customers over all the country

Our PositionAnuário Outsourcing 2009

The largest BPO companies in the worldIAOP 2009

Financial Heatlhcare Government Corporate

Verticalproducts

BPO product team

Businessverticals

Services and products

BPM / Implementation

Data and Document ManagementSharedservicescenter

IT Services / Integration

Infra-structure

Contact Center

Facilities – Textile Management and Hygienization

Supply Chain

Some clients

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Case studiesFinance

• Complete and integrated document management and informational;

• Scan, Transport and Storage documentary safely and monitored;

• Availability of digital information for the users involved, so online, through the deployment of a safe andmanaged in Content Management (Content ICC);

• Cost reduction, from poor management of information;

• Credit BPO service to process 700,000 documents per month reducing the analisys time

• Provisioning and technology to process the documents of the internal areas of the Bank;

• Bureau Scanning TCI putted inside the customer premises;

• Management System of the physical documents SISDOCWEB;

• Guard Logic scanned data and Physical Custody of documents processed;

• Credit BPO service to process 700,000 documents per month reducing the analisys timein 50%,

Case studiesHealth

§ Organization and storage of about 76,000 medical;

§ Availability of documents via the web to the file system;

§ Agility in the location of records and release of physical space;

§ Packaging and Storage in the appropriate place;

§ Agility and quality of care.

• Garantee integrity and confidentiality of information;

• Safety, packaging and storage of the documentation;

• Improved patient care and greater efficiency in search of medical records;• Improved patient care and greater efficiency in search of medical records;

• Packaging and Storage of nearly 1,000,000 records;

• Cost reduction, from poor management of information;

• Addressing the problems of physical space for storing documents.

§ Project management of supplies and medicines at the Health Secretariat of Rio deJaneiro:

§ Reduction of capital asset / inventory, increase inventory turns and maximizingpurchases;

§ Management and transport of approximately 5,000 cubic meters of materials andproducts of the Secretariat of Health;

§ Stocks around R$180 millions;

§ Estimated reduction around R$ 5 millions per month

Case studies

• Full ECM solution, end-to-end, from the physical to digital using PKI formore than 10,000,000 documents. And more than 25 bn of words in a full-text search solution.

• Full ECM solution and backoffice, end-to-end, from the physical to digitalfor more than 200,000,000 civil and criminal documents.

• Accenture Knowledge Services area key provider,

• Customized BPO solution for contracts, HR and financial documents,

• Over 1,000,000 documents already processed,

• PKI technologies reducing costs and transforming the processes.

Case studies

• BPO solution for 1,500 - 2,500 new sales forms per day (5,000 - 10,000 documents),

• Initial reduction of 60% in FTE’s using document imaging solutions,

• Integrated OCR/ICR plataform reaching 85% of accuracy.

• World-class Sodexho Pass case,

• Contract process outsourcing,• Contract process outsourcing,

• Compliance focus,

• Auditing Sodexho Pass contracts crossing physical documents x digital informations,

• Contratcs outsourcing reaching the backlog and new processes (about 400,000 contracts until now),

• BPO solution for transportation documents and processes covering all the country with a350,000+ images per month,

• Improvement the customer time to receive the receipt in 24 hours,

• Integrity and control empowerment in the process,

• Mainframe integration,

• Custody of documents

• Scanning of legacy bank

• Process of opening accounts

• Registration for New Customers

• Consigned Credit

• Formalization and file of account documents

Products by segmentFinancial

documents

• Expedition and Correspondence management

• Formalization of contracts

• Recovery Management

• Scanning of autograph cards (signatures)

• Scanning of checks

• Home Loans

• Approval process with digital certification to validate requirements

• Scanning of records and electronic information management

• Modeling, analysis and redesign of hospital processes (BPM)

• Supply Chain Management

Products by segmentHealthcare

• Supply Chain Management (drugs and hospital supplies)

• Assembly and Packaging of Drugs and Hospital Supplies KIT’S

• Organization, storage and management electronic of documents

• Processing of medicals accounts

• Call center

• Storage, organization and scanning of students documents

• Supply Chain Management (teaching material and furniture)

Products by segmentEducation

material and furniture)

• Teaching Material Logistic (Receipt and Distribution)

• Assembly and Packaging of School KIT (books, teaching materials and school uniform)

• Storage, organization of documents

• Scanning of legacy civil and criminal documents

Products by segmentPublic Security

documents

• Automation of new civil and criminal documents with decentralized capture

• AFIS for automatic recognition of biometrics civil and criminal

• Scanning of minutes and sentences

• Electronic process (scanning

Products by segmentLegal

• Electronic process (scanning and electronic documents) and digital certification

• Storage and organization of documents

• Scanning of daily official

• Publication system of official daily with digital certification

• Portal of knowledge and search of

Products by segmentOfficial Press

• Portal of knowledge and search of daily official

• Storage and organization of documents

Gross Revenue Evolution – R$thousand

Gross Revenue Evolution

* 2009 não auditado; 2010 projetado sem M&A.

EBITDAR$58.40438%

EBITDA historical average: 37%

Evolution of TCI BPO employees

Infrastructure

Thank You

Fábio Fischer de Aguiarfabio.fischer@grupotci.com.br

Tel. +(55) (11) 3077-0550