for yourteams

Services

Digital inside Digital enablersDigital outside

Connect anything anywhere

Protect your company

from cyber threats

Engage your customersFoster team

collaboration

Differentiate through new

services

Infrastructure that adapts

to your needs

Collaborative workspace

Flexible IT

Businessinnovation

Enriched customer

relationships

Our capabilities for your digital transformation

Enriched connectivity

Cyber defense

°

33% Your business challenges:

Create personalized services and proactive interactions with customers

Increase responsiveness so you can be reached anytime and from anywhere

Interact with customers seamlessly across multiple channels and maintain a secure record of their history

Engage your customers

89%of customers consider that speed of response and resolution are the most important elements of the customer experience

of customers will not do business with companies that do not provide customer service on major social networks

Define the next customer experience

50% reduction in customer abandonment

Create an efficient digital customer journey

Deploy omnichannel contact centers and connected ecosystems to ensure a seamless customer experience

Empower your agents

12.5% improvement in agent time handling

Turn your agents into real assets of your company by ensuring a full visibility of the customer’s history

Simplify your agents’ tools and increase their responsiveness

Create intimacy with your customers

30% improvement in e-commerce conversions

Increase your understanding of your customers in order to:

Anticipate their needs Offer personalized services

14% of Customer Experience BU revenues representing International Customers

WHO IS Allow me to introduce you to

Recent accolades

Wide range of expertise

Nurturing human capital

Top Global Employer in 2016

Ongoing excellence

#1 for aligning customer experience and

expectation

Global leader - Gartner

Managed M2M Services

Global Leader - Gartner Global Leader - Current Analysis

Unified Communication

West Europe Leader - Gartner APAC Best Service Provider -

Frost & Sullivan

Contact Center

Global leader - Gartner

Network Services

Asia Pacific Magic Quadrant -Gartner

Cloud-enabled hosting

Global Magic Quadrant - Gartner

Managed Security Services Best Global Operator

Choice of Users

Best Digital Service Provider

2011 2012 2013 2015 2016

The Orange group: the power of a global leader

Residential provider in 29 countries

World's largest seamless voice/data network and end-to-end connectivity services, with people located in 220 countries and territories

Unmatched global coverage with

345,000+ sites

More than

260 millioncustomers

€41 billionin revenues in 2016

€600 millionyearly investment inbackbone infrastructure

450,000 km of underwater cables

18 millionMobile money customers

3000 multinational customers

160000employees

Orange Business Services: worldwide digital transformation partner

400 application developers and 700 IoT and Big Data experts

1,200 cloud experts

170 engineers and project managers in workplace infrastructure andtransformation to cloud migration

1,000 cyberdefenseexperts

21,000collaborators dedicated to corporate activities

€6.4 billionin revenue in 2016

2,200+in Europe

800+in America

700+in Asia Pacific

200+in Africa and the Middle East

We are more than a global leader in corporate telecommunications services: Professional services provider

Solutions integrator

Major player in digital innovation

Mobile experience

Contact center

Interactive Voice

Recognition

Workforce optimization tools

Enriched customer

relationships

Call recording

On-premise

Managedvoice portal

Workforce management

Mobile applications

Speech analysis

CRMintegration

Cloud

With digital, enhance your

customer experience

Why us?

Our own experience of customer relationships: 260 million customers

90,000 contact center seats in 87 countries

€11.7M invested in contact center infrastructure and innovation in 2015

Best-of-breed solutions partners: Cisco, Genesys, Siebel, Verrint, Verba and Salesforce

431 worldwide cloud contact center customers.

From light to more complex solutions, our modular offering enables you to take your customer relationship to the next level

Our belief:digital transformation is a corporate projectthat must focus on all stakeholders, including employees and customers

Creating the best experiencefor employees and customers

Agenda Orange Vision Solutions

From inspiration to transformation.Together.

Let’s discuss further

Thank you