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introNetworks Webinar Series Panel Discussion "The Online Community Manager: What's This New Job Really About?” Thursday, August 27 th , 9 am Pacific Sponsored by introNetworks ‘We transform businesses With smart social networks’ Rachel Howar d Amber Mark Jim

"The Online Community Manager: What's This New Job Really About?"

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This webinar focused on the issues key to having a successful online community - having an engaged and committed community manager. Listen to the entire webcast at http://www.intronetworks.com/webinars.aspx

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Page 1: "The Online Community Manager: What's This New Job Really About?"

introNetworks Webinar Series

Panel Discussion

"The Online Community Manager: What's This New Job Really

About?”

Thursday, August 27th, 9 am Pacific

Sponsored by introNetworks‘We transform businesses With smart social networks’

Rachel Howard

Amber Mark Jim

Page 2: "The Online Community Manager: What's This New Job Really About?"

Chat Live with us on TwitterChat Live with us on Twitter

Have a Twitter Account?•Yes, great!•If not, create one at Twitter.com, it takes 2 minutes, we’ll wait…

Tweetchat.com•Login using your Twitter account•Join the #introchat room

Ask Questions •Chat with others•We will monitor this room live during the webinar

Page 3: "The Online Community Manager: What's This New Job Really About?"

•Many people say that they find trying to listen, watch and keep up with the Twitterstream during the webinar is ‘too hard’ and ‘distracting’

•Tony Robbins says, “When you are in a state of confusion it means you are about to learn something.”

•If this is the first time you have tried advanced multitasking – relax and make it fun!

•Hashtag for this webinar is #introchat

Take the Twitter ChallengeTake the Twitter Challenge

Page 4: "The Online Community Manager: What's This New Job Really About?"

Today’s ConversationToday’s Conversation

Page 5: "The Online Community Manager: What's This New Job Really About?"

OUR PANELISTS AND MODERATOR

Rachel Happe@rhappe

Howard Wahlberg

@howardw

Amber Naslund

@AmberCadabra

Mark Sylvester

@marksylvester

Jim Storer@jimstorer

•Rachel Happe •Co-founder, The Community Roundtable, blogging at TheSocialOrganization.com

•Howard Wahlberg•Asst. Executive Director, Community Manager, the National Science Teachers Association

•Amber Naslund •Community Manager, Radian6, blogging at AltitudeBranding.com and AmberNaslund.com

•Mark Sylvester•Co-founder, CEO, introNetworks, blogging at MarkSylvester.com

•Moderator: Jim Storer•Co-Founder, The Community Roundtable, blogging at JimStorer.com

Page 6: "The Online Community Manager: What's This New Job Really About?"

SO WHAT DOES A COMMUNITY MANAGER DO ALL DAY?

SO WHAT DOES A COMMUNITY MANAGER DO ALL DAY?

Rachel Happe@rhappe

Howard Wahlberg

@howardw

Amber Naslund

@AmberCadabra

Mark Sylvester

@marksylvester

Jim Storer@jimstorer

Page 7: "The Online Community Manager: What's This New Job Really About?"

Rachel Happe@rhappe

Howard Wahlberg

@howardw

Amber Naslund

@AmberCadabra

Mark Sylvester

@marksylvester

Jim Storer@jimstorer

WHY IS HAVING A COMMUNITY MANAGER SO CRITICAL?

WHY IS HAVING A COMMUNITY MANAGER SO CRITICAL?

Page 8: "The Online Community Manager: What's This New Job Really About?"

Rachel Happe@rhappe

Howard Wahlberg

@howardw

Amber Naslund

@AmberCadabra

Mark Sylvester

@marksylvester

Jim Storer@jimstorer

WHAT ARE THE CHARACTERISTICS OF A GREAT COMMUNITY MANAGER?

WHAT ARE THE CHARACTERISTICS OF A GREAT COMMUNITY MANAGER?

Page 9: "The Online Community Manager: What's This New Job Really About?"

Rachel Happe@rhappe

Howard Wahlberg

@howardw

Amber Naslund

@AmberCadabra

Mark Sylvester

@marksylvester

Jim Storer@jimstorer

WHAT IS APPROPRIATE TO EXPECT FROM A COMMUNITY MANAGER?

WHAT IS APPROPRIATE TO EXPECT FROM A COMMUNITY MANAGER?

Page 10: "The Online Community Manager: What's This New Job Really About?"

Rachel Happe@rhappe

Howard Wahlberg

@howardw

Amber Naslund

@AmberCadabra

Mark Sylvester

@marksylvester

Jim Storer@jimstorer

WHAT HAPPENS WHEN YOU DON’T HAVE A COMMUNITY MANAGER?

WHAT HAPPENS WHEN YOU DON’T HAVE A COMMUNITY MANAGER?

Page 11: "The Online Community Manager: What's This New Job Really About?"

Thanks For ParticipatingThanks For ParticipatingTo connect with our panelists

• Community-Roundtable.com

• Rachel Happe @rhappe

• Jim Storer @jimstorer

• Howard Wahlberg @howardw

• NSTA.org

• Ambur Naslund @AmberCadabra

• Radian6.com

• Mark Sylvester @marksylvester

• introNetworks.com

Webinar Replay – in 24 hours

• http://www.intronetworks.com/webinars.aspx

• Resources – Weekly Chat on FriendFeed search for #cmtychat

Thanks to all of our panelists, this

was a great conversation!

Special thanks to Jim for reminding

us to talk in tweets.

Page 12: "The Online Community Manager: What's This New Job Really About?"

Special GuestTamar Weinberg

The New Community Rules: Marketing on the Social Web

September WebinarSeptember Webinar

Sponsored by