1. Sigma Free Presents TheRightStuff HireandRetaintheBestEmployees Sponsoredby:ProvidedbySigmaCollegeofSmallBusiness,Inc.

2. Sponsoredby: Agenda IntroductionsKeynoteTopic TheRightStuffHiringandRetainingtheBestEmployees OurSponsor:Freeman&Sherburne,Inc.Break RefreshmentsandNetworking Ask QuestionsKeynoteTopic AnyTime TheRightStuffHiringandRetainingtheBestEmployees TheRightStuff HireandRetaintheBestEmployees2 Copyright2010SigmaCollegeofSmallBusiness,Inc. 3. Sponsoredby: EmployeeRetentionWhyPeopleStayWhyPeopleLeave PrideinOrganization ShiftinCompany ARespectedSupervisor Leadership FairCompensation ConflictwithImmediate AffiliationSupervisor MeaningfulWork CloseFriendsLeave UnfavorableChangeinResponsibilitiesAdaptedfromHiringandKeepingtheBestPeopleHarvardBusinessEssentials,2002 CompanyLeadership ImmediateSupervisor JobResponsibilities TheRightStuff HireandRetaintheBestEmployees3Copyright2010SigmaCollegeofSmallBusiness,Inc. 4. Sponsoredby: ImportanceofRetention CustomerSatisfaction EmployeeSatisfactionimpacts CustomerSatisfaction CostofTurnover Productivity Administration Opportunity IntellectualCapital TheRightStuff HireandRetaintheBestEmployees4Copyright2010SigmaCollegeofSmallBusiness,Inc. 5. Sponsoredby: FoundationforRetention LeadershipStructure,VisionandConsistency QualifiedSupervisors JobIdentity Clearexpectations Frequentfeedback PlaceintheVision PositiveWorkEnvironmentTheRightStuff HireandRetaintheBestEmployees5Copyright2010SigmaCollegeofSmallBusiness,Inc. 6. Sponsoredby: TheHiringProcess Prepare HireRetain Set Candidate Orientation FoundationSearch InitialTraining Qualification Interviewing Retention Criteria Selection Strategies Interview PreparationTheRightStuff HireandRetaintheBestEmployees6Copyright2010SigmaCollegeofSmallBusiness,Inc. 7. Sponsoredby: PreparingtoHirePrepare SettheFoundation Diversity BusinessPlan Openyourmindtoconsider peoplenotlikeyou!A OrganizationChartdemographicand psychographicdiversework PositionDescriptionforcewillfosterinnovationand creativity. QualificationCriteria Settherequirements Agreementontherequirements InterviewPreparationFormsTheRightStuff HireandRetaintheBestEmployees7Copyright2010SigmaCollegeofSmallBusiness,Inc. 8. Sponsoredby: CandidateSearching Hire ReferralsfromGoodEmployees Likelytoreferonlyqualifiedcandidates Lesscostly Rewardforgoodreferrals JobPosting AvailableMethods Audience ManagingResponses Recruiters TheRightStuff HireandRetaintheBestEmployees8 Copyright2010SigmaCollegeofSmallBusiness,Inc. 9. Sponsoredby: InterviewingHire DetermineProcess Howmanyinterviews Whowillinterview Consistent PrepareandSticktoScript Acrossinterviewersandcandidates Generalandresumespecificquestions Avoidnonrelatedtopics Example 20%Talk,80%ListenTheRightStuff HireandRetaintheBestEmployees 9Copyright2010SigmaCollegeofSmallBusiness,Inc. 10. Sponsoredby: SelectionHire BaseSelectiononQualifications Easytobecloudedbypersonality Makesureinterviews resultingood comparison NegotiatingPay Knowyourlimits Evaluatenoncash incentivesTheRightStuff HireandRetaintheBestEmployees 10Copyright2010SigmaCollegeofSmallBusiness,Inc. 11. Sponsoredby: RetentionRetain StartsImmediately Orientation InitialTraining Flexibility ReasonstoStay/LeaveareDifferentforEveryone RetainingtheBest PerformanceReviews knowingwhoisbest Sometimesyoudontwanttoretain TheRightStuff HireandRetaintheBestEmployees11 Copyright2010SigmaCollegeofSmallBusiness,Inc. 12. Sponsoredby: RetentionStrategies ThinkLongTerm(Navy) CareerPaths(Verizon) AlignwithBusinessPlan TheRightStuff HireandRetaintheBestEmployees12 Copyright2010SigmaCollegeofSmallBusiness,Inc. 13. Sponsoredby: SigmaCollegeofSmallBusiness UpcomingSigmaFree Classes CriticalBusiness 3/9 SearchEngineOptimizationandKeysAreastoOnlineMarketingStrategyandPlanning Sponsor MoeTechnologies 3/9 SpecialMorningSession MarketingandSales WhatisYourBusiness?TheArtofAnElevator Accountingand Pitch Finance 3/16 UsingQuickbooks forBetterDecision OperationsandMakingQuality FocusWorkshopLeadershipand 3/30 YouCanLeveragetheOnlineSocial AdministrationNetwork Technologyand 10am 2pm,$199 InnovationDedicatedtotheLearningNeedsofSmallBusiness! 13 Copyright2010SigmaCollegeofSmallBusiness,Inc.