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The Science of Candidate Engagement

The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

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Page 1: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

The Science of Candidate Engagement

Page 2: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

Johnny CampbellFounder & CEOSocial Talent

@socialtalent

Page 3: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

Finding candidates is getting easier!

source.socialtalent.co

Page 4: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote
Page 5: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote
Page 6: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote
Page 7: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

IIdentify

SSubmit

C EContact Engage

Page 8: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

IIdentify

SSubmit

C EContact Engage

Page 9: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

16%

26%

26%

32%

Less than 10%

Between 10% and 20%

Between 20% and 40%

More than 40%

What is a Sourcer’s average YLZWVUZL�rate from talent they ÄUK�VU� ?

The THQVYP[`�VM�:V\YJLYZ�VUS`�OLHY�IHJR�MYVT�IL[^LLU�����HUK�����VM�[OL�WHZZP]L�JHUKPKH[LZ

that they reach out to. 16% of Sourcers report such

poor response rates that they would have to reach

out to 40 people to get four replies!

Regionally, :V\YJLYZ�PU�,4,(�YLWVY[�[OL�ILZ[�YLZWVUZL�YH[LZ�^P[O�:V\YJLYZ�PU�(ZPH�7HJPÄJ�reporting the lowest.

10Social Talent | Alexander Mann Solutions Global Sourcing Survey

Page 10: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

16%

26%

26%

32%

Less than 10%

Between 10% and 20%

Between 20% and 40%

More than 40%

What is a Sourcer’s average YLZWVUZL�rate from talent they ÄUK�VU� ?

The THQVYP[`�VM�:V\YJLYZ�VUS`�OLHY�IHJR�MYVT�IL[^LLU�����HUK�����VM�[OL�WHZZP]L�JHUKPKH[LZ

that they reach out to. 16% of Sourcers report such

poor response rates that they would have to reach

out to 40 people to get four replies!

Regionally, :V\YJLYZ�PU�,4,(�YLWVY[�[OL�ILZ[�YLZWVUZL�YH[LZ�^P[O�:V\YJLYZ�PU�(ZPH�7HJPÄJ�reporting the lowest.

10Social Talent | Alexander Mann Solutions Global Sourcing Survey

Page 11: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

16%

26%

26%

32%

Less than 10%

Between 10% and 20%

Between 20% and 40%

More than 40%

What is a Sourcer’s average YLZWVUZL�rate from talent they ÄUK�VU� ?

The THQVYP[`�VM�:V\YJLYZ�VUS`�OLHY�IHJR�MYVT�IL[^LLU�����HUK�����VM�[OL�WHZZP]L�JHUKPKH[LZ

that they reach out to. 16% of Sourcers report such

poor response rates that they would have to reach

out to 40 people to get four replies!

Regionally, :V\YJLYZ�PU�,4,(�YLWVY[�[OL�ILZ[�YLZWVUZL�YH[LZ�^P[O�:V\YJLYZ�PU�(ZPH�7HJPÄJ�reporting the lowest.

10Social Talent | Alexander Mann Solutions Global Sourcing Survey

Page 12: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

?

Page 13: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

>65%

Page 14: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

How are Sourcers engaging with passive candidates?

Page 15: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

How are Sourcersengaging with passive candidates? 38%

30%

21%

6%

4%

Connect

39%

23%Connect

EMEA

29%

37%Connect

(ZPH�7HJPÄJ

42%

27%Connect

The Americas

Other

Most Sourcers either send an InMail or add H�WHZZP]L�JHUKPKH[L�HZ�H�JVUULJ[PVU�PU�VYKLY�[V�ÄYZ[�LUNHNL�^P[O�[OLT������ÄUK�HU�LTHPS�address, while only 6% pick up the phone to try and reach them. This is stunning considering how important personal communication is in engaging potential talent.

0U�(ZPH�7HJPÄJ��^OLYL�:V\YJLYZ�HYL�T\JO�TVYL� likely to be using a free LinkedIn account, with no InMails, it’s much more likely that they will add ZVTLVUL�HZ�H�JVUULJ[PVU�HZ�H�ÄYZ[�WVPU[�VM�JVU[HJ[�

9Social Talent | Alexander Mann Solutions Global Sourcing Survey

Page 16: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

Does Medium of Engagement affect Response Rates?

Page 17: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

- HIGH (> 40%) - MEDIUM (20-40%) - VERY LOW (<10%)- LOW (10-20%)

ConnectWhat are the average response rates by medium for candidates you ÄUK�VU� ?

When we analysed the data on how Sourcers primarily engaged with passive candidates we found striking differences in their average response rates.

>OPSL�ZLUKPUN�HU�0U4HPS�^HZ�KLÄUP[LS`�IL[[LY�[OHU�HKKPUN�someone as a connection, sending an email performed even better. However, the majority of :V\YJLYZ�^OV�WPJR�\W�[OL�WOVUL�[V�ÄYZ[�LUNHNL�^P[O�WHZZP]L�[HSLU[��YLWVY[�YLZWVUZL�YH[LZ�TVYL�[OHU�KV\ISL�[OHU�[OH[�VM�HU`�V[OLY�TLKP\T��

This reinforces the need for Sourcers to have traditional phone skills to complement their online search skills.

16%

24%

37%

22%

8%

32%

34%

26%

22%30%

23%25%

10%

40%50%

11Social Talent | Alexander Mann Solutions Global Sourcing Survey

- HIGH (> 40%) - MEDIUM (20-40%) - VERY LOW (<10%)- LOW (10-20%)

ConnectWhat are the average response rates by medium for candidates you ÄUK�VU� ?

When we analysed the data on how Sourcers primarily engaged with passive candidates we found striking differences in their average response rates.

>OPSL�ZLUKPUN�HU�0U4HPS�^HZ�KLÄUP[LS`�IL[[LY�[OHU�HKKPUN�someone as a connection, sending an email performed even better. However, the majority of :V\YJLYZ�^OV�WPJR�\W�[OL�WOVUL�[V�ÄYZ[�LUNHNL�^P[O�WHZZP]L�[HSLU[��YLWVY[�YLZWVUZL�YH[LZ�TVYL�[OHU�KV\ISL�[OHU�[OH[�VM�HU`�V[OLY�TLKP\T��

This reinforces the need for Sourcers to have traditional phone skills to complement their online search skills.

16%

24%

37%

22%

8%

32%

34%

26%

22%30%

23%25%

10%

40%50%

11Social Talent | Alexander Mann Solutions Global Sourcing Survey

- HIGH (> 40%) - MEDIUM (20-40%) - VERY LOW (<10%)- LOW (10-20%)

ConnectWhat are the average response rates by medium for candidates you ÄUK�VU� ?

When we analysed the data on how Sourcers primarily engaged with passive candidates we found striking differences in their average response rates.

>OPSL�ZLUKPUN�HU�0U4HPS�^HZ�KLÄUP[LS`�IL[[LY�[OHU�HKKPUN�someone as a connection, sending an email performed even better. However, the majority of :V\YJLYZ�^OV�WPJR�\W�[OL�WOVUL�[V�ÄYZ[�LUNHNL�^P[O�WHZZP]L�[HSLU[��YLWVY[�YLZWVUZL�YH[LZ�TVYL�[OHU�KV\ISL�[OHU�[OH[�VM�HU`�V[OLY�TLKP\T��

This reinforces the need for Sourcers to have traditional phone skills to complement their online search skills.

16%

24%

37%

22%

8%

32%

34%

26%

22%30%

23%25%

10%

40%50%

11Social Talent | Alexander Mann Solutions Global Sourcing Survey

- HIGH (> 40%) - MEDIUM (20-40%) - VERY LOW (<10%)- LOW (10-20%)

ConnectWhat are the average response rates by medium for candidates you ÄUK�VU� ?

When we analysed the data on how Sourcers primarily engaged with passive candidates we found striking differences in their average response rates.

>OPSL�ZLUKPUN�HU�0U4HPS�^HZ�KLÄUP[LS`�IL[[LY�[OHU�HKKPUN�someone as a connection, sending an email performed even better. However, the majority of :V\YJLYZ�^OV�WPJR�\W�[OL�WOVUL�[V�ÄYZ[�LUNHNL�^P[O�WHZZP]L�[HSLU[��YLWVY[�YLZWVUZL�YH[LZ�TVYL�[OHU�KV\ISL�[OHU�[OH[�VM�HU`�V[OLY�TLKP\T��

This reinforces the need for Sourcers to have traditional phone skills to complement their online search skills.

16%

24%

37%

22%

8%

32%

34%

26%

22%30%

23%25%

10%

40%50%

11Social Talent | Alexander Mann Solutions Global Sourcing Survey

- HIGH (> 40%) - MEDIUM (20-40%) - VERY LOW (<10%)- LOW (10-20%)

ConnectWhat are the average response rates by medium for candidates you ÄUK�VU� ?

When we analysed the data on how Sourcers primarily engaged with passive candidates we found striking differences in their average response rates.

>OPSL�ZLUKPUN�HU�0U4HPS�^HZ�KLÄUP[LS`�IL[[LY�[OHU�HKKPUN�someone as a connection, sending an email performed even better. However, the majority of :V\YJLYZ�^OV�WPJR�\W�[OL�WOVUL�[V�ÄYZ[�LUNHNL�^P[O�WHZZP]L�[HSLU[��YLWVY[�YLZWVUZL�YH[LZ�TVYL�[OHU�KV\ISL�[OHU�[OH[�VM�HU`�V[OLY�TLKP\T��

This reinforces the need for Sourcers to have traditional phone skills to complement their online search skills.

16%

24%

37%

22%

8%

32%

34%

26%

22%30%

23%25%

10%

40%50%

11Social Talent | Alexander Mann Solutions Global Sourcing Survey

Page 18: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

Finding Phone Numbers

google.com/maps

Page 19: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

Finding Phone Numbers

google.com/maps

Social Talent, Dublin

Page 20: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

What is the best time of day to call someone?

First thing

Page 21: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

What is the best time of day to send an email? 6am

Page 22: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote
Page 23: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

1.In the message, on the Options tab, in the More Options group, click Delay Delivery

2.Click Message Options

3.Under Delivery options, select the “Do Not Deliver Before” check box, and then click the delivery date and time that you want

Page 24: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

But surely people don’t want to be cold-called at work about a job?

What is the Purpose of your Pitch?

How many interactions does it take to close a Candidate? 4 8

avg2

Page 25: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote
Page 26: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

Interrogative: Ask Questions

You, Your, Yours

Page 27: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

ConcretenessHow do we make our ideas clear?

We must explain our ideas in terms of human actions, in terms of sensory information.

Naturally sticky ideas are full of concrete images.

We are 20 people, 12 in Dublin, 6 in Poland and 2 lads (Vince and Walter) who live in Cork and refuse to move to Dublin. Our office is next door to a cool university, on the tram line, we have a cool Smeg fridge and our oldest plant’s name is Harry!

We are 20 people, 12 in Dublin, 6 in Poland and 2 lads (Vince and Walter) who live in Cork and refuse to move to Dublin. Our office is next door to a cool university, on the tram line, we have a cool Smeg fridge and our oldest plant’s name is Harry!

Page 28: The Science of Engagement: National Recruitment Federation Ireland 2015 Conference Keynote

Johnny CampbellFounder & CEOSocial Talent

@socialtalent