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Presentation & workshop for AHRI National Conference 2009, Sydney, Australia.
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Lee Hopkins
The secret business of social networking
Social media
of what you think you know about social networking is wrong
98%
Social media ethos
Truth
Trust
Transparency
Accountability
What IS social networking?
Wikipedia:
connect
keep in touch
around the world
?Social networking
!
A room with two views
3 ingredients
teams
productivity
oxygen
External
Case studyShel Holtz and Park ‘n’ Ride
Case studyVincent Ferrari and AOL
http://www.youtube.com/watch?v=xmpDSBAh6RY
The ‘your bum in a sling’ problem
Case studyThe Young Turks and AIG
http://www.youtube.com/watch?v=C6FKCBAB14Q
3brandexperience
Employees can:
A B C T P
2.0 Case study
Internal water coolers kitchens
Case studyBritish Telecom and BTwiki
Second Life
http://www.flickr.com/photos/joi/86792894/
9.15pm, a 50 cent piece and a street light
!Beware the
Yebbut
Yebbut #1
The lawyers
Yebbut #1
1. Risk analysis
2. Policies
3. Training
4. Moderation
Yebbut #2
Our competitors
Yebbut #2
1. Scoreboard
2. Compellingstories
3. Trust and loyalty
4. Oxygen
Yebbut #3
The IT people
Yebbut #3
1. Malware furfie
2. Sharepoint
3. Cost/benefit analysis
Yebbut #4
The band
Yebbut #4
Roy and the Beancounters
The band
Yebbut #4
ROI and the Beancounters
The band
2.0 Case study
Shift happens
http://www.youtube.com/watch?v=FPqHt4LpyKY
2.0Assess
Adjust the culture
Establish your voice
Create action plan
2.0Assess
Adjust the culture
Establish your voice
Create action plan
2.0Assess
Adjust the culture
Establish your voice
Create action plan
2.0Assess
Adjust the culture
Establish your voice
Create action plan
2.0Assess
Adjust the culture
Establish your voice
Create action plan
•Truth, Trust, Transparency & Accountability
3T&A communication
universe:
•Innovate or die
•Increase productivity
•Oxygen from outside
Innovation is driving change
Resources
ark-group.com.au
melcrum.com
Resources
ark-group.com.au
Social media
of what you think you know about social networking is wrong
98%
Social media
of statistics used at conferences
are made up
84.7%
Lee Hopkins LeeHopkins.com :: LeeHopkins.net
Lee@ LeeHopkins.com
+61 410 642 052Twitter: leehopkins
Facebook: leehopkins
LinkedIn: leehopkins
Skype: leehopkins-adelaide
better communication better result