Harnessing Technology and Changing Lives

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The Stride Center

• A CA based 501(c)(3) nonprofit founded in 1999

• A social venture that breaks generational poverty

• A licensed private postsecondary school for adults

• A developer of professionals ready to work in ICT (Information and Communications Technologies)

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Empowering Low Income Adults

VisionAll men and women in our community, regardless of barriers to success, will achieve economic self-sufficiency through prosperous, vibrant, meaningful careers.

The Stride Center provides a comprehensive career development program that includes job skills training, credentials, career coaching, work experience, and job placement assistance.Mission

Theory of Change

The Stride Center surrounds students with a comprehensive array of curriculum, resources and job opportunities through our social enterprises, empowering them to thrive in professional careers.

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Stride’s Goals

Prepare low income, inner city adults for well paying, upwardly mobile professional careers.

Create a national model for diversifying the US workforce while delivering a pipeline of untapped talent and entrepreneurship to employers.

Create robust inner-city jobs for well trained Stride graduates.

Stride’s Comprehensive Approach = Skilled Workers In Professional Careers

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Stride’s Results

By Employment BarrierBy AgeBy GenderBy Ethnicity

YoungAdults

(18-24 YRS)

20%

Adults80%

Female31%

Male69%

AfricanAmerican

43%

Caucasian21%

Hispanic16%

Asian11%

Other16%

Lack College Degree 95%

Housing Insecure 50%

Have Disabilities 40%

Justice Engaged 15%

Student and Graduate Outcomes

Completion 80%Over 2000 adults trained since 2009.

Starting Wage $17/hr30% Wage Gains in 18 months

Credential Driven

75%6 Industry Recognized Certifications

Job Placement 75%For students completing courses

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Social Enterprises

•Neighborhood Technology Center (NTC) since 2004

• Social Impact- Paid Internships*- Low cost tech support- Low cost connected PCs

• Environmental Impact- Green e-waste disposal- Re-use of refurbished PCs

•Operational since 2013

• Social Impact- Paid internships- Potential of 100s of jobs per YR

• Environmental Impact− Cloud based solution enables and encourages telecommuting

STRIDE Contact CenterCustomer Engagement Center

Stride operates two social ventures in support of its mission

The Stride Contact Center

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Our Vision and Mission

VisionCapitalize on and develop the tremendous talent, dedication and loyalty of low income adults to build a thriving, high quality contact center.

Create jobs for well trained, highly qualified Stride graduates to build their careers in customer service and tech support.

Mission

Theory of Change

“There is no social program in this country that is as important as a good job that pays well, that gives someone an opportunity to go to work, have some security, have benefits, and take care of their family and have a good life. – Senator Byron Dorgan

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▪ Employing low income residents in self-sustaining careers.

▪ Improve community well-being

▪ Attract more business due to strong workforce talent.

▪ Immediate job success

▪ Financial impact

▪ Physical & mental well being

▪ Long term career path

▪ Lower training and recruiting costs

▪ Higher productivity and quality

▪ Lower turnover, absenteeism, and tardiness

Program impact on participants

Impact on the Community

Return on investment for customers

Impact sourcing benefits everyone involved.

Businesses gain access to untapped talent, people

provide for themselves and their families and the community thrives.

It’s the People

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Multi-Chanel ServiceCustomer Engagement Center

• Delivering sales and billing services to a national ISP.

• Delivering on-call PC/Network Technical Support to residents of two of the largest housing developments in Los Angeles.

• Providing consultative assistance for callers to identify best-fit services for training, low-cost internet and equipment.

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Business Infrastructure/Partners

• Salesforce Service Cloud– CRM Application– Customer Case Management

• 3CLogic– Call Distribution– Workforce Management

• FurstPerson– Candidate Skills Assessment

• The Stride Center– Talent Development

The Stride Center