Thode Mulit Vms 11 09 Peer Consulting Forum

Multisourcing/ Vendor Managed Services

Jerry Thode 213-840-44448

11/23/2009

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� Multisourcing Discussion

� Vendor Managed Services Discussion

� Questions



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� Many Different Types of Resources are Required to execute

projects successfully in today’s environment

� Resource Capacity in skill or quantity may not be available when

needed by project

� Projects can be created to support a business sense of urgency

so business can demand simultaneous multiple project

execution

� Required support levels not achievable within cost constraints

� Sourcing is independent of business strategy

� Sourcing efforts are independent one another

� External Sourcing will reduce cost due to scale and expertise of provider

� Sourcing contract will manage itself

� Sourcing provider is the enemy

� Sourcing is a procurement exercise and best price wins

� Sourcing approach assumes a low level of change up or down

� Skill in managing external services is same as those required for internal

services



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� Disciplined provisioning and blending of

business and IT services from the optimal

set of internal and external providers in

the pursuit of business goals. (Gartner)

� Low cost provider

� Value differentiation as viewed by buyer

� Flexibility and agility

� Growth

� Human Resources

� Management focus – maximize local

independence

Cost

improvement

Efficiency

Operational

Perform

ance

Enhancement

Business

perform

ance

Transformation



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StrategyApplication

DevelopmentApplication Support

Infrastructure Architecture/Design

Infrastructure Execution and

Support

Finance

• Operational Functions

• Shared Services

• Foreign Operations

Human Resources

• Benefits

• Recruiting

• Payroll

Call Centers

• After Hours

• Deep level support

Distribution

• Storage

• Transportation



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Measurements

Build Provider Relationships

Sourcing Governance – Rules of the Road

Base on Business Strategy



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Business –Shareholder value

Functional –Operational optimization

Customized Standardized

� Farm Cooperative – Joint Venture

� Aerospace – Financial Play

� Engineering and Construction

› Desk top Support redistribute budget dollars

› Application Support

� Automotive - Transformation



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� Strategic (Sub)contractor Managed Services (MSP)

› Customized programs to improve the

effectiveness of a companies’ (sub)contracting

procurement and management processes

Providers Enterprise



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Providers Enterprise

� Strategic Subcontractor Managed Services

(MSP) - Customized program to improve the

effectiveness of a companies’ subcontracting

procurement and management processes

� Workforce Procurement Technology (VMS)

� Professional Payroll Services

� Virtual Bench



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ProfessionalPayrolling

VirtualBenchTM

Program

Workforce ProcurementTechnology (VMS)

Strategic Subcontractor Managed Services (MSP)

Risk Mitigation & Consulting

Improved

ProductivityEliminated

RiskIncrease

Quality

Maximize

Business

Value

Market

Leadership

Corporate Necessity Competitive Advantage

Resource Need

Candidate

Activity Management

Invoice Transmittal

Performance Management

Reports



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� Service Level Agreement (SLA)

Management

� Issue Management Reports

� Stakeholder Performance Surveys

� Vendor Surveys



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5123NY Page 22

Elevated Resources Service Portal – On Boarding Sample

Service Portal Feature• On-Boarding / Off-boarding

• Standardized Communication

• Day One effectiveness

• “Elevate the Experience”

“It’s About The Experience”

http://servicedesk.elevatedresources.com/

Username: [email protected]

Password: mcafee

Content may include:

•Welcome Messages from the

CEO Supervisor, Team Members,

etc.

•Benefits Enrollment

•Payment Schedules

•FAQ’s / Contacts

•Company Announcements

•Legal and Compliance Checklists

•Code of Conduct

•Facilities Alerts

•Parking Instructions

•Self-Paced Learning Modules

•Reports for Supervisors

•Performance Review Follow-ups



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5123NY Page 24

Program Reporting / Analytics

Elevated Resources shall provide McAfee a private custom on-line program reporting portal

(http://insight.elevatedresources.com) that will present comprehensive on-line reports.

Our portal is a very unique environment it is collaborative and not static - uses “wiki” technology



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5123NY Page 25

Elevated Resources Service Portal – Issue Tracking

• Elevated Resources provides a

customized issue/case management

system to accurately document program

issues and provide timely resolution to all

outstanding issues.

• Connects all of our key stakeholders (our

client, our team and our consultants)

together on one page and keeps everyone

updated on any outstanding issues.

• Tickets are automatically routed to the

appropriate responsible team member and

the results are communicated in real time to

the requester.

• The system also tracks issue by type so

that over time continual process

improvement can be implemented in areas

that need addressing (on-boarding, off-

boarding, T&E management, payment etc.)

The traditional “black hole” of issues is solved with this approach.