Thurs, 2nd Feb 2017, 12-1 PM, Sydney

Ways to participate:• Q&A Box - comment, whinge & opinions• Twitter Backchannel - @lrncafe #KnowledgeManagement

Knowledge Sharing

Better Practices

ExperiencedPanel

Time for Learning & Knowledge Management to Merge?

Introductions AbbVieAccentureAITDANZAustralian institute of management BAE SystemsBank Australia Bendigo and Adelaide BankBNZBupaCapgeminiCBACCACernerChurches of Christ in QueenslandDeakinPrimeDEDJTRDepartment of Education and TrainingEmmersive InfotechEricssonFairfax MediaFinders UniversityGallupGeneration Knowledge Consulting HR ConsultingIAGIMCInsurance Australia GroupLatitude Financial ServicesLLN In-SightNABNATANCC

Nous groupOffice of State RevenuePartners in PerformancePresence of ITPrimary Health CareQantasQBERelationships Australia Rio TintoScentiaShine LawyersSleddoggSprout LabsSydney WaterThe Australian Institute of ManagementThe Collective WithinThe eLearning eXpertsThe University of SydneyToyotaUniversity of SydneyWBCWestpacWoolworthsYarnoYourTutor

Registrations90+

Lyn MurnaneKnowledge Services Design Consultant Bupa Aus & NZ

50+ Organisations

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Jeevan JoshiProducer & FounderLearningCafe & CapabilityCafé

Rob WilkinsLeader – Information Management NSW Department of Education

Thought Leadership

Webinar Discussions

UnConference

Blog Magazine

Coffee Catch Ups

Capability Building

Workshops Community ofProfessionals

with a focus on implementing ideas

BuildingCapability

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16

Mar

23Fe

b

09

Mar SYD

Fusion : Learning + Knowledge + Capability

23

MarSYD

Workshop

Practical Application for Learning Design & Devp

Facilitated by ScrumMaster. Next Gen Skill

Has been run for a leading bank

Few seats left

Panel of KM +Cap Mgt + Learning Experts

Next stage of evolution for L&D

Raising the Workforce Digital Capability

High Priority for Workforce

Panel with Hands On Experience share better practices and challenges

Next Gen L&D skill

Delivered for a big bank L&D team

Hands on with lots case study and tech

www.learningcafe.com.au/events

http://bit.ly/ccafemar17

Immersive Workshop

Agile for Learning

Immersive Workshop

Content Curation for Learning

http://bit.ly/lcwshop1

http://bit.ly/lcwshop1

JEEVAN JOSHI

Producer at LearningCafe & CapabilityCafe

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64% say they build both KM + Learning solutions

Only 43% are integrating the functions

BUT

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93 – 97 % feel there is partial overlap.

So why do we have different functions and titles. Different conferences and professions?

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L&D & KM folks are excited about

Content CurationMicrolearningPersonalised knowledge etc.

Only because Learning & KM have not converged

LMS KM Systems

LMS + Content Curation + Micro

learning

+

KM +Content Curation +

Micro learning

+

LMS + Content Curation + Micro learning

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Bus

ines

s R

espo

nsiv

enes

s

Structured/Formal

Slow

Fast

Unstructured/ InformalFormat

KM & Learning were different but are fast converging

in parallel silos

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Bus

ines

s R

espo

nsiv

enes

s

Structured/Formal

Slow

Fast

Unstructured/ InformalFormat

KM & Learning should combine

Better employee experience

Reduce inefficiencies and costs/headcount

More responsive (L&D strength) and robust (KM strength)

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Combination should use the relative strengths of both functions.Business

InterfaceEmployee

Experience

Foundational Framework

Measurement

Analysis Design Implement

Formal Learning

StructuredKnowledgeInformal

KM L&D Both

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Barriers

Siloed across different reporting lines i.e.L&D -> HRKM -> Business/ Ops

Legacy technology stacks. KM & Learning vendors are incrementing.

Skills/mindsets are very different. L&D is more art, KM is more science

KM L&D

it is time

KM and Learning merge

Current Model of L&D Professional Development

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Business Partnership

Project Management

L&D TheoryA

nalysis

Design

Developm

ent

Implem

entation

Evaluation

Digital Acumen

Professional Development Framework for the Next Gen L&D - Where do I start?

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Business Partnership

Project Management

L&D TheoryA

nalysis

Design

Developm

ent

Implem

entation

EvaluationD

igita

l & B

usin

ess

Acu

men

Con

sulti

ng A

ppro

ach

Kno

wle

dge

Man

agem

ent

Agi

le &

Des

ign

Thin

king

EmergingTech

IndustryKnowledge

Start Up/Entrepreneurship

Workforce/HRTrends

Emerging Research in Management

Knowledge & Content

Highest Priority

Lowest Priority

Recommended for 2017

If you want more that talk today – Join Ideas@Workideasatwork.com.au/contact

Collaborative explorations in innovative Learning by Australian organisations facilitated by LearningCafe

TinCan/xAPIMOOCs

LYN MURNANE

Knowledge Services Design Consultant at Bupa Aus & NZ 

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I am not a risk taker!

• Knowledge Manager - ≈ 10 years• Training / Learning - ≈ 10 years• Social Media Curator• (once I was an apprentice fitter & turner!)

Lyn MurnaneKnowledge Services Consultant

90 seconds of theory

http://www.dubberly.com/articles/design-as-learning.html

SECI cycle

Nonaka, Takeuchi, 1995.

Lyn Murnane

Yin and Yang

Explicit Tacit

Learning / Push

Knowledge / Seeking /

Pull

An alternative metaphor

http://ohnotheydidnt.livejournal.com%2F42269065.html&ei=A4fZVMe-IaO8mgXN4oCQBw&bvm=bv.85464276,d.dGY&psig=AFQjCNGaQOufzyxH9cwLc3lPgLasIWkDTg&ust=1423628271019354

Learning is the skeleton

KM is the muscle

Some data • The average office worker spends 28 hours a week – or nearly 1500 hours a year - writing emails, searching for information and attempting to "collaborate" internally, according to a new report.

• A 2012 global report by McKinsey Global Institute, the research arm of management consultancy McKinsey & Company, argues wide adoption of social media technologies by businesses could cut down some of the time-wasting involved in emailing and improve worker productivity by 20 to 25 per cent.

• http://www.smh.com.au/it-pro/business-it/workers-spend-61-per-cent-of-their-day-lost-in-email-and-information-20120730-23957.html

• 19.8 per cent of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively, according to research released today by Interact. • http://www.it-analysis.com/services/outsourcing/news_release.php?rel=38149

• And sometimes I do remember to reference!

Example 1

• Training – new starters • $12.5Keach / 30% turnover

• Staff Help Desks • 20,000 calls to 2 helpdesks. • Staff – 12 pp

• Call Handling Time ↑• Ex Gratia Payments

• Learning Costs• Content updates are often big

projects that are undertaken only when budgets and / or projects allow

• (this is my experience!)

• Knowledge Services• Managed content that is

intended to be audited, up to date, credible, trusted

• Reduce need for staff help desks as information is findable / available

• Reduced staff costs ( 6 pp)• All Handling Time - The Pilot

Program statistics demonstrated a reduction of 6.3% in Call Handling Time.

• Feedback actioned• Transparency • User buy in

Example 2

• Global Organisation• 28 countries

• Training provided to SMEs in each country• (was F2F)

• KB sold as matching tool• Confused about how / why

• Visibility of content• Issues with accessibility & control of

information• Search

• How to return relevant results from so much content

• Navigation• Where to find the content

http://www.marksanborn.com/wp-content/uploads/2014/01/challenge.jpg

Credit: Peshkova/Shutterstock

ROB WILKINS

Leader – Information Management at NSW Department of Education.

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Structured Unstructured

Active

Flexible

Conscious

Just-in-time

On-demand

Pushed

Planned

Rigid

Mandated

Passive

Pulled

Unplanned

Support

Just-enough

Self-service

Unconscious

Unsolicited

Instinctive

Innate

Contextual

EngineeredFormal

Learning: Structured and Un-structured

Collaborative

Structured Unstructured

Active

Flexible

Conscious

Just-in-time

On-demand

Pushed

Planned

Rigid

Mandated

Passive

Pulled

Unplanned

Support

Just-enough

Self-service

Unconscious

Unsolicited

Instinctive

Innate

Contextual

EngineeredFormal

Learning: Structured and Un-structured

Collaborative

Knowledge Management: Is becoming even more collaborative

That is why the connectedness of individuals is the facilitation of the future.....

“Instead of the individual having to evaluate and process every bit of

information, she/he creates a personal network of trusted nodes: people and content, enhanced by technology. The act of knowledge is offloaded onto the

network itself.”

George Siemens, Knowing Knowledge

Stop calling it learning .....Today’s knowledge work environment screams out for a never-ending process of applying learning while working, not apart from it, predicated on:

• learning what you need to know, when you need to know it • reinforcing the lesson by applying that knowledge immediately • knowing where to find relevant information in lieu of memorizing it • learning from your peers and on your own rather than from

instructors following a set curriculum.

Information Behaviour isn't changing… it is merely accelerated

TrainingNeeded?

LET US TALK TO THE PANEL AND YOU

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Webinar recording, ebooks, L&D frameworks

Building Effective Employee Social Networks

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Ideas@work Collaborations

Next Steps

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