Upload
souvik-bhaumik
View
634
Download
0
Embed Size (px)
Citation preview
Presented By:- Designation:-
Engage With The Right Talent
Table of Contents
Portfolio Overview TimesJobs, The Job Portal with Best Incremental Reach TECHGIG JobBuzz Our Esteemed Clients
The Recruitment Behavior is MovingTraditional Recruitment Process…
Source Screen Hire• Immediate Fulfilment• Largely Technical Evaluation• Limited Information about Candidate
Employer
Apply Interview Join
• Limited Awareness About Self• Limited Information About Employer• Focus on Position/Salary
Candidate
Challenges for Employer• Limited Reach to Right Talent• Dissatisfied Employees• Further Attrition
Challenges for the Candidate• Dissatisfaction• Loss of Performance• Limited Career Growth
And in the Process…
The Recruitment Behavior is MovingMeet the Evolved Candidate...
Researches the Right Sector, Company & Skills needed for Career Growth
Assesses Self, Aspirations. Evaluates
the Right Role and Company for himself
Consumes wide variety of information
to arrive at career choices and path
Applies to Carefully Selected and Most
Suitable Jobs
The Recruitment Behavior is MovingThe Evolved Candidate Behaviour … Causing the Change in
what Employers need to do…• Strengthen Employer
Brand for attracting and retaining top talent, through variety of interventions
• Focus on Continuous Candidate Engagement through creative hiring practices
• Leverage Social networks for maximizing reach
TimesJobs – A Portal For Evolved Candidate
Rich content medium for
skills enhanceme
nt
Attract & develop the
skills of finest techies
Engages & empowers
jobseekers to make informed career decisions
Jobs from
Across the Web
Employer
Insights
Skill Enhanceme
nt & Assesment
s
Addressing the Needs of the Evolved Candidate through our portfolio of Products
Needs Guest Page My TJ Page Search Result Page
Explore
•Segment Specific Top Companies for Jobs•Top Companies with details on Company Page•Industry News•Skills Trends•Career Enhancement tools•Best Consultant Zone•Campus Direct
•Potential Employers (customized Recommendation)•Customized Job Recommendations basis role & similar profiles
•Job Results (from Guest Page/My TJ Page)•Potential Employers (customized recommendation)•Featured Companies (customized recommendation)•Profile Update Status
Research
•Rating/ Review/ Interview•Expert speak•Connection•Blog/ White papers•Other knowledge resources
•Rating/ Review/ Interview•Expert speak•Connection•Blog/ White papers•Other knowledge resources
•Rating/ Review/ Interview•Expert speak•Connection•Blog/ White papers•Other knowledge resources
Assess
•Compare Salaries•Skills Certification•Courses•Job Details
•Compare Salary•Skill Gap •Compare Salary
Apply N.A •Apply to selected and most suitable jobs
•Apply to selected and most suitable jobs
TimesJobs Addressing Evolved Candidate Behaviour
ALL NEW TIMESJOBS GUEST HOME PAGE
• Explore
More on Company Page….
• Research • Assess
ALL NEW MY TIMESJOBS PAGE
• Explore• Assess • Apply
More on Company Page….
ALL NEW MY SEARCH RESULT PAGE
• Explore• Assess • Apply
More on Company Page….
Print MediaAdvertisements on leading national dailies – Times Of India, Economic Times, Ascent, Mirror etc
Digital MediaCampaigns across leading web portals – Yahoo, Google, Rediff, MSN, indiatimes, Money Control
etc
Radio Promotions over leading Radio Station – Radio
Mirchi
Our Effective Outreach Program
DigitalPromotion over Radio and Mobile
Our Rich Portfolio is supported by an equally compelling Outreach Program
In Summary
Rich Portfolio Addressing Candidates’ Career Needs
Effective Outreach Program
Competent Aspiring Candidates
So, at TimesJobs we help you “Engage with the Right Talent”
TimesJobsUser Journey
14
TimesJobs is Transformed
Helping Competent Professionals make
Smarter Career Decisions
15
TimesJobs is TransformedHelping Competent Professionals make
Smarter Career Decisions
Infor
mati
on
Insi
ghts
Jobs
• Solution to Diverse Needs (>>> Jobs)
• Powerful and seamless integration
• Helps candidates with Information, Insights, and Jobs
Let’s look at how TimesJobs addresses the needs of Sameer Arora, an experienced tech professional
Sameer Arora, 32 years, DelhiSr. Software Engineer, TCSWork Exp. 8 Years
Sameer’s realized and latent needs
- Market worth?- Best Employers?- Trending Skills?- Benchmarking prowess- Skills Enhancement- Passive still keen to discover
the right opportunity
He lands on transformed TimesJobs, what all could he do?
What Sameer wants/needs?
Sameer lands on
transformed TimesJobs
He finds largest
selection of Jobs at one
place
Sameer checks his
market worth
Finds out the best
employers in his
category
Sameer’s interested, Registers!
Gets his personalized homepage
Views his career path till date and
relevant jobs
Sets his aspirations
& goals
Figures our skills gap
and benchmarks
himself
Is able to follow
employers of his choice
& gets updates
Explores the company of his choice
Consumes Reviews
Prepares for Interviews
Benchmarks his salary
Assesses behavioral strengths &
competencies (HA)
Gets skills certification & enhances knowledge
Sameer Arora, 32 years, DelhiSr. Software Engineer, TCSWork Exp. 8 Years
The Transformed TimesJobs helps him
Make smarter career decisions
Sameer has found a solution
Table of Contents
Portfolio Overview TimesJobs, The Job Portal with Best Incremental Reach TECHGIG JobBuzz Our Esteemed Clients
Hire The Best Talent Quickly, Conveniently &
Economically
TimesJobs – The Job Portal With Best Incremental Reach
Total Candidates Across Functional Areas
6.8 Lac+ Active
IT candidates 3.90 Lac+
Active Finance candidates
2.6 lac+ Active Sales & Marketing
candidates
6.5 Lac+ Active Engineering
candidates
Versatile Database
2.4 crore+ resume databaseCandidates across all functional areas
12 million + visits monthly on
TimesJobs
50 million+ page views monthly on
TimesJobs60% users with 3+ years of experience
Tremendous Traffic
TimesJobs – The Job Portal With Best Incremental ReachActive Candidates Across Experience Level
Versatile Database
0-2 years9.6 Lac+
candidates
2-5 years7.8 Lac+
candidates
5-10 years6.8 Lac+
candidates
10+ years3.7 Lac+
candidates Total Candidates Across Experience Level
Candidates Across Regions
North India7.3 Lac+
candidates
West India8.35 Lac+ candidates
East India2.4 Lac+
candidates
South India8.6 Lac+
candidates
Total Candidates Across Regions
0-2 years, 32%
5-10 years, 25%
2-5 years, 33%
10+ years, 10%
Unparalleled USPs
- Large Number of Resumes amongst most sought after Functional Areas
-Incremental Reach with over 33% unique resumes that aren’t available even with the largest competitor
- Unmatched Relevance in Search Results with Intelligent & Intuitive Search mechanism
-Significantly higher number of applications per job as compared to competitors
Thus, delivering more value at highly cost effective price – you can’t afford to miss
TJ vs
Competitor 1
TJ vs
Competitor 2
Job Applications received after 3 days of posting the job 101% 110%
More than 80% applicants are over 2+ years of experience
TimesJobs – The Job Portal With Best Incremental Reach
RECRUITMENT SOLUTIONS
• HIREXS – The Resume Database Access Service
• WIZJOBS - The Job Advertising Service• Visibility & Branding Services• Divine-I – Now, no IT professional can
hide from your eyes
• Access 2.4 crore+ resumes
• Get the most relevant resumes with our Intelligent & Intuitive Search engine
• Shortlist selected CVs in your own customized folders
• Contact & recruit up to 100 candidates through e-mail or SMS at one go
Resume Database Access Service (HireXS)Pinpoint the Right Candidate
Resume Database Access Service (HireXS)Pinpoint the Right Candidate
Targeting Jobs to the Right CandidatesWizjobs, The Job Advertising Service
• Effortlessly post your job online and make it live within 2 minutes
• Get maximum exposure for jobs as they automatically reach the inbox of thousands of candidates through targeted Job Alerts
• Receive the best matched applications upfront through Intellifilters
Database Access Feature TimesJobs Monster Naukri ShineSearch SummaryShow searched parameters on result page Full Partial Partial Partial
Confidential Candidate SearchConfidential Resumes are premium candidates who wish to maintain their confidentiality while changing jobs.
X X
Share SearchesSearch searches among sub user X X Publish search criteria as job postingHelps recruiter to publish the search as job, saves time in filing the entire form again X X Create own search formAllow to create your own search form add & remove fields in the form X X
Category based search & Special Ability SearchGen, SC, ST, Physical, Mental challenged candidate search
X X
Key Differentiators
Database Access Feature TimesJobs Monster Naukri Shine
Search HistorySingle click access to all searches done in past.
X View candidate resume on the search result page itselfThis feature displays full resume on the search result page itself for the ease of short listing & contacting X X X
Passive Candidate SearchInnovative search that helps you head-hunt premium & exclusive candidates from across the web
X X X
Role based SearchThis feature allows search for predefined roles
Added as a field in the
search form
X
Exclusive IT Candidate SearchSearch candidates with specialized IT skills
Divine IT
Key Differentiators
Database Access Feature TimesJobs Monster Naukri Shine
Refine Search ResultsSearch Refining Clusters let you further refine your search result
Kwd, verified mobile, verified email, CTC, Exp, Industry, Location, Functional Area/ AOS, School & Graduation, Post Graduation, Top Institute
Industry, Function, Role, Location, Preferred Location, Exp, Salary
Kwd, employer, Designation, Exp
Location, Exp, Salary, Industry, FA, Education Level, Education Stream
Salary in multiple CurrenciesSearch candidate with different currency options like INR, USD etc
X X X
Exclude CandidatesExclude candidates which you don’t want to see in results
X SMS SentMail SentDownloaded Resume
ViewedEmailedDownloaded
ViewedExcel downloadedEmail SentSMS Sent
Key Differentiators
Resume Detail Page TimesJobs Monster Naukri Shine
Candidate Social Professional InfoResume contains additional details of candidate alongwith his attached resume
Web Footprint – His professional details
taken from webX X X
IT candidate skill detailsResume contains specialized IT skills and their expertise level
Skill Quotient - his skill test score on Techgig X Version, last used
details are available Skill with yrs of exp
Similar ProfilesCandidates matching with currently viewed resume X
Key Differentiators
Mass Mail TimesJobs Monster Naukri Shine
Mail template sharing X X Option to attach/dettach Apply/Reply button X Attach recruiter professional profile X X
Mail Campaign Manager X X X
Send Bulk Mail X X X
Key Differentiators
Job Posting TimesJobs Monster Naukri Shine
Type of PostingsWizJobBPO Job
Full timeContractWalkinJob for Disabled
Hot VacancyClassifiedPrivate Job
Simple Job Posting
Add Social Profile with Job X XJob preview option in job posting window X X Inventory Status in job posting window X X Add Photos & Presentations to jobs X X XAuto Save of Job Draft X XImport JD from File X X Suggested Skills X XAdd Custom Q with Job X Additional Service
Add Auto Response for Success Job Applications Auto response for all
applications X X
Recent Product Launches
TimesJobs
Xpress Hire Premia - Xpress Hire Premia, recruiter can reach out to a larger audience in a shorter span of time thus making the recruitment process more economical.
Custom Q Premia - Recruiter can ask questions related to job and set correct answer with each question to filter job applications. Send personalized auto email response to filtered applicants.
MonsterTalent Bin - provides recruiters access to candidate profiles aggregated from social sources across the web.
Monster College - customized platform aiming to aid educational institutes with placement support and employability enhancing services.
Naukri
Referral Hiring – Create a referral for a job and set rewards of your choice. Share referral across multiple networks through employees to their social contacts. Track & filter referral applications.
Career Site Manager - design, build and host career site. Focus on showcasing company brand, posting and sharing jobs. Easy mobile ready interface.
ShineNew Updates in the Advance Search Form- Search By Age- Search By Notice Period- Search By Year of Passing- Include Candidates with Zero Salary in the Search Result
Key Differentiators
Visibility & Branding Service
- Employer of Choice
- Top Companies- Potential EmployersAddressing
Evolved Candidate Behaviour
On Company Page
Employer of Choice – Home Page
• More number of Impressions: at-least 2 million impressions/month projected• Average Time Spent on Site: At-least 6 minutes• Much larger creative than a logo: Exclusive Share of Voice• One stop solution for talent engagement and hiring needs on company page
Top Companies – Home Page
• More number of Impressions: at-least 2 million impressions/month projected.
• Additional relevant information along with the Logo.
• Average Time Spent on Site: At-least 6 minutes.
• Relevant Traffic: Dynamic Top Companies Logo basis the Category Selected.
• One stop solution for talent engagement and hiring needs on company page
Recommended Companies– My TJ Page• More number of
Impressions: at-least 1.8 million impressions/month projected.
• Average Time Spent on Site: At-least 4.5 minutes.
• Premium R.H.S Position: More number of eyeballs.
• Relevant Traffic: Potential Employers customized basis IT & Non-IT Segments.
• One stop solution for talent engagement and hiring needs on company page
Recommended Companies– Search Result Page
• More number of Impressions: at-least 1.8 million impressions/month projected.
• Average Time Spent on Site: At-least 4.5 minutes.
• Premium R.H.S Position: More number of eyeballs.
• Relevant Traffic: Potential Employers customized basis IT & Non-IT Segments.
• One stop solution for talent engagement and hiring needs on company page
CANDIDATE BEHAVIOUR ON COMPANY PAGE
• Explore
• Assess•
Research
• Apply
CANDIDATE BEHAVIOUR ON COMPANY PAGE
• Awareness
• Desire• Interest
• Action
STRATEGIC ALLIANCES
Strategic Tie-up with:
NHRDN (National Human Resource Development Network), one of the largest networks of HR professionals in the country
NSDC (National Skill Development Corporation), a government agency working towards skills development.
Positioning ourselves as ‘Thought Leader’ in the jobs & career space.
Special Verticals like IT call for Specialized Recruitment Solutions due to:
Presence of multiple roles &skills which makes it hard to formulate every combination through traditional And/Or/NOT combinations
Advanced Skills pose limitations for inexperienced recruiters to churn relevant resumes
Passive candidates employed with best of the employers are usually more competent, skilled, engaged & tend to stay longer in organizations
Due to these reasons, employers are trying to reach this Passive Talent –the biggest challenge they face here is accessibility of these candidates as they are usually not present on job portals
Presenting Divine-IT
Our mind reading, dynamic semantic
search that delivers 50% more number of relevant IT resumes
Presenting Divine-IP
Our innovative search that let you headhunt Passive & Exclusive
Candidates from across the web
Together they form Divine-I
Now, No IT Professional Can Hide From Your
Eyes
- Specialized Recruitment Solutions Peculiarity in IT Hiring All Good Quality Candidates
may not be present on Job Portals
Now, no IT professional can hide from your eyes
Divine-I is a New Visionary Search from TimesJobs that expands your view to a larger number of relevant IT Resumes and helps you reach even Passive Candidates from beyond Job Portals.
Divine-I Comes Packaged in Two Parts
The dynamic semantic search that delivers more results in a snap
An extra-ordinary search that delivers Premium and Exclusive profiles
Together, Divine-IT & Divine-IP give you Right IT Talent with least effort.
Now, no IT professional can hide from your eyes.
The dynamic semantic search delivers 50% more number of relevant IT resumes by:
Better search formulation & Discovery of related Roles &
Skills
See 50% more number of relevant IT resumes with our mind reading search
Churn the most relevant IT profiles in least time
The eyes that let you see Passive Candidates from across the web
An innovative search that helps you head hunt Passive & Exclusive candidates
Enter Role/Company/ Institute & Location and Divine-IP displays these candidates with whom you can connect directly with your FB Profile
TJ Social Prima
Objective• How about becoming Most Preferred Employer by
• leveraging the strength of social media• creating employee engagement campaigns• gaining traction of potential candidates• hiring prospective candidates
• Do all this and much more using TimesJobs Integrated Facebook App and
transform your FB page into a Social Career & Engagement Platform for existing and prospective employees.
Features
• Unleash the power of dual database: TimesJobs & Facebook
• Supports multiple sections to showcase your true Employer Brand:
– About your Company– Photos– Reviews– Jobs/Career– Eventso Contests for
o Internal Employeeso All followers
o Promotionso Referralo Any Specific Page
Features
o Post and Manage Jobs with TimesJobs Job Posting Service.
o Get Job Applications both from TimesJobs and FB users right in your mailbox
o Reach prospective candidates instantly using Facebook notifications
o Run effective employee engagement campaigns for existing employees using contests, promotions etc.
o Built an active community of prospective candidates by engaging with users
What TimesJobs will Provide?• Facebook platform (app) having
backend integrated with TimesJobs (If you already have an existing Facebook page, the app will be linked with the existing page)
• Integrated Job Posting Module
• Facebook App Admin Module easy control (upload images, videos, run campaigns etc.)
• Access to TimesJobs vast candidate database
How it works?
What else?
Through our preferred partner we would also provide customized Social Media Optimization (SMO) plans, which includes
– the App and FB Community management services– effective content engagement activities with your
fans/followers – gather more traffic to your App/FB Page
Sample App Pages
To experience Live Demo, Visit: https://www.facebook.com/pages/TJ_BA/455076864645596?sk=app_316666651864848
Table of Contents
Portfolio Overview TimesJobs, The Job Portal with Best Incremental Reach TECHGIG JobBuzz Our Esteemed Clients
Helps you engage with technology
professionals
RecruitingTop TalentTalent
EngagementBuildingThought
Leadership
INTRODUCING TECHGIG
TECHGIG gives you specialized platforms that engage your internal and potential employees from different niches, help you reach out to them consistently & establish
thought leadership with active branding and engagement
1. Company Page• Premium customizable page• Showcase upcoming events,
notice board, gallery, news etc.
• Engage techies by allowing them to follow your company
TECHGIG.COM
Talent Engagement Tools
2. Coding Contest
• Helps you attract & engage high-quality developer
• Exclusive online branding of your company
TECHGIG.COM
Talent Engagement Tools
Talent Engagement Tools
3. Skill Page Sponsorship
Helps you engage & establish thought-leadership in a micro-community built around the chosen skills
TECHGIG.COM
Webinars Showcase your company expertise on a particular skill and domain to the entire community
TECHGIG.COM
Building Thought Leadership
Code Hire
The way to hire top selected developers• Merit based selection.
• Participants do not feel that his application is lost.
• They show great intent & commitment – as they spend 2-3 hours solving the problem.
Recruitment Tool
TECHGIG.COM
TechGigUser Journey
“If debugging is the process of removing software bugs, then programming must be the
process of putting them in.”
~Edsger Dijkstra
Coding Wisdom For Recruiters
Most Recruiters don’t understand Technology Hiring
Its Time for a new Model approach for Technology Hiring
What Techies Want
• He wants you to be honest; never fake it
• He wants to know the real job not the tasks
• He wants to know the entire stack• He wants to discuss your problems –
not get grilled about contrived CS 101 material
• He wants a real mentor• He wants to be heard on the job• He wants to have an impact – that’s
mine
Transformation! Job Offe
r
From Anonymity
To Just Arrived
Our Reach in the IT community
120,00,000+>US Silicon Valley + Indian
Silicon Valleycombined population
Our Coding Platform is the Industry Benchmark
Nearly 10x Times GREATER than total
worldwide contestants at Google Code Jam in
2014
200,000+Total Registered Coders
using our coding platform
> More than total worldwide employee strength of Facebook
and Google combined!!
Skill Development
Personal Skill Assessment
Learning and Knowledge
enhancement
Apply Knowledge/
Skills
Learning & Knowledge Enhancement- Skill Pages, Tech News, Expert Speak & E-Courses
Learning and Knowledge
enhancement
Personal Skill Assessment
Code Contest
Participated in code Contest and won and scored high Tech Quotient
User Got Job Offer
Application with High TQ
Job Offe
r
BrandingStrengthen employer brand by showcasing your company and work you do as a preferred employer to 100 M+ Users
EngagementIdentify and engage with top tech talent
BenchmarkBenchmark yourself with India’s top technology talent and identify skill gaps
Talent PipelineOpportunity for you build talent pool from India’s top professionals
What we offer to Technology Employers
few success stories
Showcasing a few customers among many who swear by our IT solutions
“SHOWCASE TALENT”
A Sample of tweets – Our IT Platform
“A LOT OF NEW LEARNINGS”
“ENGAGING THE INTERNAL EMPLOYEES”
“PEER-TO-PEER NETWORKING AND BENCHMARKING”
“CREATE A STRONG BRANDING BUZZ”
“HUNTING GROUND FOR CODERS”
“PLATFORMS FOR EMPLOYEES TO SHOWCASE THEIR TECHNICAL CAPABILITIES”
“A TRUE GLOBAL EVENT”“A LEVEL PLAYING FIELD”
“Code Gladiators helps in engaging the internal employees and is ideal place to attract and hire best coders in the country. It is also great for networking and benchmarking.” - Director Engineering, Akamai Technologies
Code Gladiators has helped us create a strong branding buzz
among the candidates and employees. Coding contests are best way to engage employees
and identify the top talent.” - Talent Acquisition Leader, South
Asia at Thermo Fish
“Code Gladiators is a fantastic event. It gives opportunities to showcase talent. I would rate the event 8 on 10. We are taking back a lot of new learnings.” - Director-Product Development, Cvent
“Code Gladiators is a great platform for us to
look at the hunting ground for coders. This is
definitely a good platform to look at.” - SVP-HR,
Steria India
Table of Contents
Portfolio Overview TimesJobs, The Job Portal with Best Incremental Reach TECHGIG JobBuzz Our Esteemed Clients
Engage and create your own
community of prospective employees
We have married the requirements of Company, Jobseekers and Employees
to create JobBuzz
JobBuzz for the Recruitment Industry is similar to what :
TripAdvisor Holidays Travel
CarWale Automobile Industry
The common currency which drives engagement in all these instances is the review
INTRODUCING JOBBUZZ
THE JOBBUZZ EDGE
Immense Traffic• Monthly Visitors -800,000• Total users – 2 Million +• Total Number of followers - Over
250,000
Tremendous Coverage• Total Companies – 20000 + • Total Reviews – Over 100,000 +
Create your own community of prospective employees
We provide a common platform that gives a balanced view of what the employer and employees have to say about the company
On this platform we let you:
• Showcase your employer brand
• Display open positions
• Publish latest company updates – photos, videos, company articles
• Engage candidates by letting them become your company followers
HOW JOBBUZZ HELPS YOU
Objectives Gauges Brand Attributes considered by your prospective
employees while choosing the work-place Also gives you a comparative view with competitors
Deliverables Detailed Customized Report Generic report for external audience. Survey Report Amplification.
Extensive promotion of survey & its findings On TimesJobs & Jobbuzz universe. via Banners, Pop Ups,
Logos, Links etc. Customized Emails to the target audience. Presence on relevant FB fan pages. Presence amongst Focus Groups
Promote Your Brand as The Most Preferred Employer and to amplify this through Popular Neutral Platforms
HOW JOBBUZZ HELPS YOU
Brand Perception Survey
Table of Contents
Portfolio Overview TimesJobs, The Job Portal with Best Incremental Reach TECHGIG JobBuzz Our Esteemed Clients
Thousands Of Delighted Customers
& many more…
Priceless Testimonials From Our Clients"I would like to appreciate the TimesJobs team for extending the continuous cooperation and support. I am happy with the services and would like to continue with the same for fulfilling our hiring needs. "
Ganesh Vijay Ingulkar, Persistent Systems Ltd.
"Taking the liberty of borrowing the line from one of the fortune 500 companies which states 'Customer is God' and an extension to that thought in an Indian context - 'Atithi Devo Bhava'. Your team (TimesJobs | TECHGIG) just not believes in this but lives by it 24/7 ! “
Tanuja Gaduputi, Marketing Manager, Oracle India Private Ltd.
"We are happy to confer Star Partner Trophy to TimesJobs for their remarkable performance“
Team, HCL Technologies Limited
"Timesjobs has been extremely prompt in their services (resume searches/ top banner up gradation/ micro site improvements) given to us.“
Deepti Raja, Manager - HR, Religare Enterprises Ltd.
"It has been a great partnership and I would like to thank the entire Timesjobs team for the support you guys have always extended“
Haroon Pasha, Global Talent Acquisition Team- American Express
"We are happy with its services. Recently, we sourced a candidate for a middle-management position from TimesJobs“
Rau MB V, General Manager - HR, Exide Industries Limited
"From the time we have started using TimesJobs Branding Services, the visits to our site have increased exponentially“
Anup Changavalli, Staffing Program Manager COVIDIEN (CIEC)
To Read More…Click Here
To know more about our services Please call us at 0120-6600720(Mon-Sat, 9:30 am – 6pm) or write to
m