Tnooz Lyft webinar: How technology is shaping business traveler behavior

How Technology Is Shaping Business Traveler Behavior

WebinarJune 23, 2016

Your hosts

Sean O’NeillEditor in Chief & ModeratorTnooz

Gene QuinnCEO & ProducerTnooz

Poll no. 1Where are you located?

Poll no. 2Which industry segment do you represent?

Technology & The Modern TravelerLy

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June 23, 2016

How Technology Is ShapingBusiness Traveler Behavior

Presented by Lyft + Tnooz

June 23, 2016


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Agenda

• Introduction

• How technology is shaping business traveler behavior

• How the corporate travel policy is evolving

• How to evaluate new travel technology

• Q & A

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Colleen Black

• Partner, GoldspringConsulting, an independent travel management consultancy

June 23, 2016


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Matt Doherty

• Vice President, Lyft Mobility Solutions

Poll no. 3How many business trips do you take a year?

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Today’s Business Travelers

June 23, 2016


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Growing millennial teams demand digital solutions

Travelers are more connected than ever

More travelers are mixing business and personal trips

The global travel market is becoming more complex

Poll no. 4Which travel technology do you use

most often?

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Business travelers are more connected than ever

81%of business travelers agree or strongly agree that having access to Wi-Fi is vital to work productivity while traveling.

55%of business travelers agree or strongly agree that their overall business travel experience is enhanced by the use of mobile applications that are provided by travel suppliers, event organizers, or travel destinations.

38%of business travelers agree or strongly agree that social networking sites improve their ability to make plans to meet up with friends when traveling for work.

2015 Global Business Travel Sentiment Index July 2015, GBTA Foundation and American Express

June 23, 2016


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60%of business travelers have combined business and personal travel.

Bridgestreet Global Hospitality

June 23, 2016


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Millennials travel differently

75%of the workforce will be millennials by 2025

4.7trips are taken each year by a millennial traveler, on average

32%book travel on a smartphone

4xmore likely to pay for Wi-Fi aboard a flight

BCG Perspectives, Expedia, American Express & GBTA

June 23, 2016


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U.S. international business travel is expected to grow 2.9% in 2016

GBTA 2015

Mobility SolutionsLy

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June 23, 2016

Today’s Corporate Travel Policies

June 23, 2016


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solutions

Travel programs are more traveler-centric

Travel managers are using more data to design travel programs

Duty of care is becoming more digital

Poll no. 5Is your company currently measuringcompliance of your travel program?

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“We need to have a more open-minded approach and defined frameworks in managed travel where we’re still in control and know what’s going on, but obviously we serve the purpose of that business trip.

More traveler-centric, but not in an unmanaged fashion.”

Tobias Ragge, CEO of hotel service provider HRS

June 23, 2016


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The travel policy is getting more data-driven

49%of travel managers expect customizations to have a high impact on their travel programs in 2016

58%of travel managers expect more data to

have a high impact on their travel programs in 2016

CWT Travel Trends Program Priorities 2016

June 23, 2016


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of travel managers expect safety & security to have a high or very high impact on their travel program in 2016.

CWT Travel Trends Program Priorities 2016

Poll no. 6What matters most to you when trying

a new travel technology?

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Travel managers are evaluating new technology

of travel managers reported having responsibilities related to selecting or

implementing technology

of travel managers currently think evaluating and applying new technology is very important

to their role

86% 61%

GBTA Travel Manager 2020 Survey

June 23, 2016


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Thank You!

Questions?

Q & A

Thank you!

Send your questions and comments to [email protected]

Replay and presentation will be available on www.tnooz.com