TQM implementation

Senier management

CEO’s commitment

TQM implementation

LeadershipLack of involvement by senior managementInvolvementTimeCommunicationTraining

Essentials

TQM awarenessInterestDesireAction

Communication

Read selected articlesRead selected BooksAttend seminarsAttend conferences

The additions of managers.

Plan Time Quality Council

Involvement of middle managers and first-line

supervisors Support of Union Leaders

Steps

Quality Control*CEO & Function heads

Middle managementUnion LeaderFront line supervisors

OperatorsCommunicatioTraining

Thank you.