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Today’s L&D function is under intense pressure. Globalisation, technology, continual change and focus on talent means that more is demanded of learning teams who have diminishing resources to draw on. This presentation by Towards Maturity Managing Director, Laura Overton, draws on research with over 2,900 organisations to outline 7 secrets of top performing teams. The presentation was first delivered as part of a webinar in conjunction with SuccessFactors, an SAP company. If you would like to find out about becoming a top learning company, find out more about benchmarking with Towards Maturity visit: http://towardsmaturity.org/static/survey If you have had successes in any of these 7 areas, we’d love to hear from you!
Citation preview
How to become a Top Learning
Company
7 secrets of success
Laura Overton
Laura@towardsmaturity org
lauraoverton
First delivered 3rd October 2013 in conjunction withImages thanks to freedigitalphoto.net
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However you look at it today’s Learning Departments are under
PRESSURE
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PRESSURE
The way we respond to
Is the Key to our Success
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When you think about a successful L&D function in today’s working climate, what comes to mind?
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2003/42008
2006
20112010
2012 2013
Definition of Success:
• Business Impact– Bottom line results
• Staff Impact– Engagement– Motivation– Productivity
• Learning Efficiency– Quality– Speed– Delivering more for less
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Benchmark Research 2900 organisations 4,500+ learners
2003/42008
2006
20112010
2012
Why are some more successful than others?
2013
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7 SECRETS OF SUCCESSWalking the walk (not just talking the talk)
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Benchmarking good practice
TM Index
Moreproductivity
agilityperformance
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1 Align to business priorities
• 3.5 x more likely to agree that they analyse the business problem before recommending a solution
• 7x more likely to agree learning strategy allows for changing business priorities
Only 1/3 of organisations work with senior managers to identify business metrics to improve with learning
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2 Consider Context of busy staff
• 6.5 x more likely to be aware of how staff use social media• 21 x more likely to agree learning supports talent and
recruitment
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Embracing technology
As businesses and individuals embrace technology , so are successful learning teams:
But embracing technology isn’t a secret of success!
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3 Confident capable L&D teams– Confident- 6 x as likely to
agree L&D are confident incorporating new media
– Skilled = 17x to agree L&D staff have the right skills to design solutions that exploit learning technologies to business advantage
– Open minded – 80% top companies agree L&D staff consider the ‘course’ as only one of many options for building skills and performance compared to 23% bottom quartile
Characteristics of top performing
L&D teams:
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4 Think differently about formal learning
46x more likely to train trainers to use technology to
extend learning beyond the class
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Think differently about performance support
• Enhance performance at the point of need:
–6 ½ x more likely to offer staff access to job aids online or via mobile
–15 x more likely to use defined performance support practices to support learning transfer after formal training
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5 Don’t take change for grantedAll stakeholders
are important• Business
leaders• Learners• Finance/HR/IT But
managers hold the key to
success
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60% of top learning companies provide line
managers with resources to help their teams make the most of online learning
Compared to 1% of bottom quartile companies
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6 Demonstrate value
• 7x more likely to report against targets agreed for learning
• 10 x more likely to communicate successes
Only 1/3 of organisations work with senior managers to identify business metrics to improve with learning
- But less than half go back to see how learning has improved
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7 Communicate constantly
Top learning companies are
5 x as likely to have a communications plan in place for all stakeholders
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A checklist for success
Align to business priorities Consider Context
Build capable confident L&D teams
Be open to think differently about learningDon’t take change for
granted Demonstrate value
Communicate constantly
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Top learning companies – the secrets of success
www.towardsmaturity.org/2013benchmark
LauraovertonTowardsmaturityNew Learning Benchmarksn
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