Transforming Performance @ Genpact by Indira Screymour May 2016

Transforming Performance @ Genpact

May 2016

© 2016 Copyright Genpact. All Rights Reserved.

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Blink And The World Changes…


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Blockbuster went from 60,000 employees to

0 in 5 years


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3 mega-forces will change our talent landscape in 2 significant ways

Disruptive Technology Mobility, Advanced Robotics, Analytics

Big Data Analytics Micro tracking

Natural Language Programming

Millennial Workforce Social Trading ‘security’ for

flexibility

Talent Supply Chain Will become DISAGGREGATED,

NON-LINEAR, ON DEMAND

Employees Will Shift From Being An “Aggregation” To

MICRO TARGETED CONSUMERS

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Talent supply Chain will become dis-aggregated, non linear, on demand … high degree of automation

driven by Digital

1


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Employees will shift from being a largely (faceless) “aggregation” to a micro-targeted “consumer” … driven by Big Data Analytics

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The digital revolution is being slowed down by legacy processes and technology…


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WHAT IS LEAN DIGITALSM?


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Simplify, Standardize, Consolidate … footprint across Finance & HR functions

One GenpactOne

Process

One Policy

One Technology

One Reporting

▪ Globally uniform processes ▪ Shared Services Centers ▪ Leaner & global Chart of

Accounts (COA) ▪ Enterprise wide standards for critical Finance policies and HR policies

▪ Consolidation of ERP system ▪ Application rationalization ▪ Cloud adoption

▪ Common prioritized data masters

▪ Automated reports from BI; aim to enable self service reporting

Key Benefits▪15% Reduction in hiring Turnaround Time ▪40% Application Rationalization ▪ Capture of cost, resources & revenue at the desired level of granularity ▪Consistent & faster Stat. and Management reporting

▪ 25% Productivity Increase: Finance & HR ▪ 5 days Reduction in DSO ▪ 8 days Reduction in period end closing time ▪ 8% Reduction in Revenue dilution


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As ‘employees’ shift to ‘consumers’ apply ‘design thinking’ to individualize every ‘moment of truth’

Design Principles to Deliver Consumer Grade User

Experience Analytics beyond ERP

User Centric Design

Speed vs. Scale

Cloud is Step 1


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Example: Floor Management through Double Robotics for User Controlled Live Feed of Floor…Mobile access/control

• iPad on Wheels for remote monitoring & live Cam

• Remotely controlled & transmits thru WiFi • Self-balancing base on wheels.

Multiple ingenuous uses

• Virtual Floor Walks • Virtual presence at meeting • Showcasing Operations floor to the clients • Remote Interactions with teams • Pre Hire Orientation

iPad

Self Balancing Wheels

Blue Tooth

WiFi


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Example : predictive analytics for employee retention Earlier • Attrition analysis was based on basic employee demographics – tenure, Education, Shift, R&R etc. • Basic HR / People Practices were universally applicable • Attrition Risk Assessment (EWS) effectiveness was dependent on Supervisor effectiveness

In the Future… • We can track engagement levels dynamically for every employee based on exponentially more data

elements… 90% prediction accuracy vs 70% for manual assessment • Drive customized engagement initiatives…cafeteria approach vs. fixed policies


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Adopted cloud based tools for

goals & appraisals

1st Company in India to partner

with SAP Success Factors

in 2009

Global rollout across 14

countries, 40K employees, 8

languages

Our Performance Management transformation journey that started 7 years ago…


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- Goals on paper - GE legacy PMS

tool

Partnered with Success Factors –

moved to cloud

Standardization & simplification of appraisal forms

Introduced Performance Mgmt. on ERP

2009

2007

2004 - 05

2009

2012

2015

2016

2013

- Introduced Employee feedback survey

- Introduced project based

evaluation &

- Succession tracking

And the journey continues…

- iPerform Feedback App


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Genpact HR - IT partnership has been terrific … valuable learnings on how to deliver exceptional results

1. “Everyone needs to learn Lean Digital ( Technology)” – can’t remain HR or Finance domain only

2. “Tech Leaders must understand process” and be comfortable diving deep for solutions 3. Need IT pros with a strong point of view and the guts to say it – loudly & clearly

4. “Experts must behave like experts”… ever heard a surgeon asking a patient where to start cutting?

5. Things will go wrong – Murphy at work – must learn and move on – IT ain’t perfect – even the space shuttle blew up twice!

6. Bad news first – in English and very clear on impact – don’t pussyfoot it ! 7. User is the king – Design thinking critical – else your software will get canned or worse

8. Find out the right question to ask – Technology has solutions to everything (almost ☺ )

Business

Transforming Performance @ Genpact by Indira Screymour May 2016