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The Basics of Using Twitter for Your Business
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Presented by:
JAM Media Group
Monica Ray @MontanaMonicaKevin Ray @KevinRay
Clint Miller @TheRealClintTim Danyo @TimDanyo
Put Twitter to Work for Your Business
What is Twitter?
• The Internet’s Fastest Growing Social Media Site www.Twitter.com
• Grown 1382% in the past year!
• Just a tool –all in how you use it
Who’s Using Twitter?• 6-10 Million Users on Twitter – estimates
vary, had 1 million users 1 year ago!
Businesses &Non-Profits
Athletes, Celebs, Politicians
Teachers, MusiciansArtists & More
Missoulians and
Montanans
Big Dipper
Ice CreamBig Sky
Brewery
KPAX &
KECI Missoulian UC Market
TWEET
HuHotVann’s
CLINT
Why Use Twitter?
Jobs & Opportunities
Win Prizes & Learn About
Special Offers
Meet Others with Shared Interests – Pets, Ham Radio,
Technology, Sports, etc.
U.S. Airways Plane in the Hudson River
Janis Krums @Jkrums had the first photo of the U.S. Airways plane in the Hudson River from his I-Phone and broadcast it across Twitter.
Twitter has news as it’s happening.
CNN and other news stations are even using, “Twitter reports…” in their news stories for breaking news.
Source: BusinessInsider.com
How Can Twitter Help My Business?
• Gain local and national following• Quickly notify customers of specials/events
• Promote your Blog or Website & SEO
How Can Twitter Help My Business
• Amazing customer service tool
• Reputation Management
How Can Twitter Help My Business?
• Makes your business “approachable”• It’s Like Having Your Own PR & Marketing Firm
that works for FREE!!1 Good Tweet
Can Equal 10,000 Impressions
• But, there is one thing to remember……
I Don’t W
ant
to Be Sold!
86%of People Don’t Trust Advertising.
Don’t Be Spammy
“It stopped being about technology when it
became social”
Businesses Need to Have a “Human Element”
How to Use Twitter• Set up a Free
Account• Select a Unique
Username• Customize Your
Profile & Add a Photo
• Add a Link
Customize Your Background
• Use a photo for your background
• Customize Colors• Settings Tab• Create a
background for Free at Twitbacks
Must Have Twitter Tools
• Tweetdeck • Seesmic Desktop, Hootsuit,
Tweetgrid• UberTwitter for Blackberry
The Tools Can Help Make Twitter Work for You!
TweetDeck
Develop a Strategy
Follow & Get Followed
• Not all Followers are Created Equal• Build a QUALITY network of people with
similar interests• Mr. Tweet and Twellowhood will help • Twitter Search http://Search.Twitter.com• Watch for Spammers• Don’t Follow Too Many At Once
• Watch Others and do what feels comfortable• Be Genuine, Be Yourself, What’s Interesting in
Your Life?• Interesting News Stories, Local Events• TwitPics or Posterous – Photos from your
phone to Twitter• Songs – Blip.fm
What to Tweet?
Hashtags #
Used for specificTopics, phrases or events #REBCPDX#Missoulatweetup#Seriously
Twitter Zen
5 Tips for Success
1.Have a Strategy
2.Be Yourself – Transparency is Good
3.Provide Value & Don’t Be Spammy – Good Content Goes a Long Way
4.Be Responsive & Engaging
5.Keep Learning
Keep Learning
• Social Media Club Missoula Third Wednesday of Every Month www.SMCMissoula.com• Social Media Boot Camp Full day on tools & strategy• MBN Symposium in February
Twitter Business Case Studies
• Clint Miller – RECR @TheRealClint
• Tim Danyo – Imagination Media @TimDanyo
• Kevin Ray – Access Realty – The Tweeting Hunter @KevinRay
Questions?