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IBS: Unified Document Control and Shop Floor Quality Control August 2011 IBS America T H E P R O D U C T I V I T Y A D V A N T A G E

Unified Doc Control and Shop Floor Quality Control

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By having your document control and shop floor quality control systems tied together at the data level, this assures all your quality efforts are operating under the same best practices and use the same data. No problems will be caused due to duplication of effort or data errors. And by having one set of master data - including ERP - you can operate fully within your QMS guidelines. Read full description of this webinar on the IBS America, Inc. Blog: http://info.ibs-us.com/blog/bid/37826/Webinar-How-to-Merge-Document-Control-and-Shop-Floor-Quality-Control

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Page 1: Unified Doc Control and Shop Floor Quality Control

IBS: Unified Document Control and Shop Floor Quality Control

August 2011

IBS AmericaT H E P R O D U C T I V I T Y A D V A N T A G E

Page 2: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

Agenda

CompliantPro

QSYS

IBS Question and Answer

The Case for Unified Quality

Page 3: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

Unified Quality ManagementDocument Based and Transaction Based

© IBS AG Slide 3

Document Based and Transaction Based

Why do you need both?

How do they work together?

What kinds of functionality do they provide?

How does it support Your Business Initiatives?

Page 4: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

FINANCE SALES & MARKETING

ENGINEERING MANUFACTURINGSHIPPING

&RECEIVING

QSYS

Quality Process Management

Health and Safety

Risk Management

Environmental

Training

Inspection Data

Inspection Planning

FMEA

SPC

UNSTRUCTURED DATA

STRUCTURED DATA

QUALITY BUS

Master Data

• Machines

• Suppliers

• Customers

• Part #’sS

SO

User

ERP

CAD

Page 5: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

What Kinds of Functionality do they Provide?

© IBS AG Slide 5

Document Control and Change ManagementCompliance ISO / Gov. / Regulating Body Real Time Inspections and AnalysisAdvanced Quality Planning/FMEAComplaint ManagementScheduling and Execution ManagementTraining ManagementCorrective Action ManagementCalibration ManagementLaboratory ManagementPlan – Do – Check – Act

Page 6: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

How Do We Support the Organizations Initiatives?

© IBS AG Slide 6

Market Share

EPS / Shareholde

r Value

Sustainability

Manage Liability

Higher Quality = Higher Market Share

Quality Systems act like levers to reduce cost

Compliance To Standards

Records, ControlsSchedules, Training and Verifiable Proof

Page 7: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

Operational Management

© IBS AG Slide 7

New Product Introduction

Asset Performance

Operating Budget vs. Plan

Operating Margins vs. Plan

Employee Safety & Asset Protection

Compliance to Standards

Increase productivity

Reduce scrap and rework

Lower Costs

Establish Plans, Controls and Train

ISO & Governmental

Integrate engineering, production, quality

Page 8: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

Users

Do Jobs Correctly

Efficiency

Know How

Safety

Input / Feedback

Work Instructions

Expertise/Training Profile

Best Practices

Videos / Graphics / Pictures

Handling and Safety Info, especially in case of an incident

Corrective and Preventative action requests

Page 9: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

The Case for Interactive Shop Floor Quality

© IBS AG Slide 10

Solve Quality Issues Early in the Cycle: How?Design and Plan for reliability, quality $$$$Verify Supplier QualityMonitor Production QualityUse Proven Improvement Processes Continuously:

SPCCAPAFMEAPDCA

Page 10: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

Act Plan

DoChec

k

FMEAControl Plan

Flowchart

Inspection Planning

Project Management

Production

Incoming Goods

Outgoing GoodsQuality Control

Panel Supplier Assessment

SPC

Problem Solving Process

Action Management

Audit Management

IBS Quality Management Solution: PDCA-cycle

Page 11: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

Act Plan

DoChec

k

Fine planning

Process Overview /Online-Visualization

KPI (OEE, FPY)Analysing (PAA, CPK)

ODA

Resource Planning

PRISMA

DB

Admin/Konfig. Koppel-PC

ACC

Koppel-SPSAndon Board

Diagnose-Touch Panel

Info-Point

Masch.-SPSMobil-Scanner

Docking-Station

Handy

Auswertung

...

LiTab

Prozess-Netz (Ethernet)

MDA

Problem Solving Process

ActionManagement

Audit Management

Order Management

PaperlessRepair

© IBS AG Slide 12

IBS Quality Execution Management Solution: PDCA-cycle

Page 12: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

IBS Traceability solutions for product and process traceability

Customer

Supplier

Plant 1Plant n

Transport

Purchased Parts

Standard Assembly Groups

Standard Components

TraceabilityKPI‘s

Cockpit

© IBS AG Slide 13

Page 13: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

CompliantPro at-a-Glance

DocumentManagement

Training &Qualifications

SupplierManagement

Reporting

CustomerManagement

Audits &Assessments

CAPAFDACompliance

Risk Management& SOX

Environmental

Prüfmittel-management

Health & Safety

EquipmentMaintenance& Calibration

DocumentManagement

Training &Qualifications

SupplierManagement

APQP(FMEA/ControlPlan/PPAP)

CustomerManagement

CAPAFDACompliance

Enterprise Risk Management

InspectionManagement ,Nonconformance,& SPC

Prüfmittel-management

EnvironmentalHealth & Safety

EquipmentMaintenance& Calibration

Page 14: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS OverviewSlide 15

User’s Administrator Sets Up the:

Different Document Categories

Document Templates for each Category

List of who can create Documents

Document Numbering Scheme

Review, Approval and Obsolescence Workflows

Management Escalation Procedure

Document Release Date

Restriction of Access to Specific Documents

Document Control

Page 15: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS OverviewSlide 16

Integrated Training & Qualification

• Notifies each employee that they need training.

• Links to updated documents and changing course requirements.

• Advises of any missed deadlines.

• Alerts manager when employees are deficient/ create list.

• Meets regulatory requirements for monitoring employee qualifications.

• Prevents oversights.

• Automates the monitoring function.

• Prevents assignment of unqualified employees

• Automated escalations.

Page 16: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS OverviewSlide 18

Corrective Actions & Preventive Actions Modules

Page 17: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS OverviewSlide 19

Corrective and Preventative Actions

• Configure multiple types of CARs or

PARs to meet your unique requirements.

• Allow a leader to assign a “team” to manage

Containment and Resolution responses.

• Elect to follow an “8D” or “7Step”

procedure model, or Configure your own specific

workflow for CAR resolution.

• Allow different methods of CAR creation

Page 18: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

Page 19: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

Page 20: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

Agenda

Agenda and Introduction

Solution Overview

Company Overview

Questions?

Customer Case Studies / Benefit Analysis

Page 21: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

IBS America, Inc.

Group with 5 companies Germany, USA, Lithuania plus

China

Publicly traded since 2000 Revenue 2008: ~ $30 million

Founded in 1982 Today about 180 employees

Supporting over 4000 customer installations globally (spanning over 50 countries and 5 continents)

Page 22: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

Key Competences & Positioning

Industry independent Process consulting

Implementation

Training

Project Management

ServicesInnovativeSoftwareSolutions

Integration withcorporate

IT-Systems

MIS

MaintenanceOperationImplementation

Machinecontrol

ERP

Process control

MESCompany mgmt.

Production

Directors

Dat

a flo

w

Page 23: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

IBS Customers Save Money

The Cost of Quality as % of RevenueSource: Aberdeen Group 2009

IBS customers achieve substantial cost reductions

with better than average performance (e.g. first pass yields, on time shipments).

0%

50%

100%

IBS Average Average Laggard

18% 24% 29%

Page 24: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

Agenda

Agenda and Introduction

Solution Overview

Company Overview

Questions?

Customer Case Studies / Benefit Analysis

Page 25: Unified Doc Control and Shop Floor Quality Control

THE PRODUCTIVITY ADVANTAGEIBS Overview

Thank You!

“Merging Document Control with Shop Floor Quality Control”

Presenter: Tim GambleEmail: [email protected]

Phone: 1 (781)-862-9002 x137

Read the IBS Blog for more quality resources, whitepapers, articles, and webinars: www.info.ibs-us.com

Follow Us on Twitter: @IBSAmerica