- 1. IndexAbout USOur StatementOur PrincipleProfileOverviewBPO
SolutionHiring and TrainingTransition PhaseOfferingsNetwork
DiagramList of ProjectsValue ZoneContact Us
2. UOS is an Outsourcing Firm located in India. We are a
positivefirm constantly striving to achieve one or moreof the
belowobjectives.1. Increase ROI2. Improve Business process
Efficiency and Accountability.3. Increase Shareholder Value.4.
Implement Performance Solution.5. Focus on Core Business
Processes.Experience : We have worked on several outsourcing
projectswhich includes outbound calling, Inbound Customer
Service,Technical Support, Data Entry projects and many
SoftwareDevelopment Projects. We have partnered with
otherorganizations too and have helped in executing the projects
withease. 3. Our Mission : Our Mission is to provide
ourclients/vendors/partners with solutions and services that
wouldadd the value to their Organization. We look forward to apply
bestpractices and ideas and create new opportunity in this
globalmarket.Our Vision : To be identified as the leading and most
preferredsolution provider in the area
ofBPO/KPO/Legal/Software/Consultancy services.Quality Policy : We
are committed to being very aggressive in ourattitude towards
quality because Quality is the basic strategy forsurvival and
future growth. 4. U.O.S approach to business relies on the
following four principles: We work hard to understand your
requirements -We use Explore phase to evaluate how your
organization uses abusiness process. We deliver the whole solution
- U.O.S gives you one convenient source for your business process
management and outsourcing needs, as well as the expertise you need
to put it all together. We are determined to provide significant
value -The solutions we recommend emphasize aggregate value (AV).
We are committed to customer care - We make it easy to do business
with Direct Clients of Outbound, Inbound & Non- Voice process
of Different Countries. 5. Profile: U.O.S help clients successfully
execute and manage business processmanagement and outsourcing
strategy to achieve breakthrough results. Aslong-term partners in
our clients success, We build the capability to executestrategy and
accelerate time to results. The outcome - our clients
increasedability to manage business processes effectively and
efficiently to bettersupport their strategic business plans, to
improve performance, profitability,and shareholder value. We focus
exclusively in segments of the market where we can
providestrategic, multi-process, end to-end business solutions and
where we canleverage our firms core competencies to help clients
build customer andshareholder value. Our approach is to provide
integrated business solutionsthat benefit the entire organization
and our goal is to deliver significantbusiness value to our
clients. 6. Overview: U.O.S helps our clients achieve competitive
advantage, through the rapidconception, creation and execution of
business process outsourcing strategy.We approach breaks down
barriers and creates synergy, allowing our clientsto maximize
return on investment with their BPO initiative - leading
toincreased sales, reduced cycle times, improved service and
lowered costs. We have adopted the time-tested processes, industry
best practices andquality concepts in an innovative way into our
proprietary E3 methodology. E3is a three phase process -
Explore_Engineer_Execute". E3 provides acompelling framework to
attain clients overall objectives starting fromconcept to
execution. 7. BPO Solution: We help you identify, design, develop
and deploy business solutions thatexpand and leverage your current
business processes; measure, monitor &improve your conventional
business process efficiencies; reduce operatingcosts; increase your
profitability; and help you sustain real competitiveadvantage. We
understand that each and every process within a company whether it
iscore or non-core is very valuable in meeting the companys
objectives andtheir customers needs. We therefore go to great
lengths to learn all aspects ofyour business, your market, and your
industry. Upon analyzing your businessrequirements, we together
determine the best solution that will quickly,efficiently and
effectively drive your business process execution andmanagement and
derives real benefits to your organization. Our comprehensive range
of BPO solutions includes consulting andoutsourcing in Outbound,
Inbound, Non-voice, Legal and SoftwareProjects. 8. Hiring and
Training: Hiring Indent raisedCommunication TrainingProcess
Training1 Weeks of training on 1 Weeks of product 1st Round -
ScreeningCulture and AccenttrainingNoPre Evaluation of the Mid
Assessment Selected? batch YesMid Assessment Mock Call session 2nd
Round - Group DiscussionNoFinal Assessment Final Assessment
Selected? Yes Yes Yes ProductionCleared? Cleared?Floor 3rd Round -
Personal Interview No NoNo NoNo Already inAlready inReferred
toRetrainin Retrainin Selected?HR g?g? YesYes Yes Induction &
Joining formalities Referred to HR Referred to HR 9. Transition
PhaseProject12Initiation3 Initiate Project Post Bid for Prospective
Deal Award Solution Identification Deals Understand ProjectProcess
Mapping Project Capabilities GranularitiesProject Scoping Submit
Responses Transition Readiness Metrics Discussions Deal BiddingDue
Diligence StageKnowledge 4 5Transfer6Site ReadinessProcess
TrainingVolume Ramp-upResource Hiring SOP Documentation SLA Base
liningTechnologySOP Sign-OffHandover to OpsRisk Mitigation
Assessments Process Go LiveTransitionPilot and Go-Setup Live 10.
Offerings: Customer Care Services:Customer Acquisition Services:
Customer Retention and Loyalty Outbound SalesPrograms Inbound Sales
and Order Taking Technical Support and Help Desk Order Processing
After Sales Support Up-sell, Cross-sell, Win-back Programs Order
and Inbound Sales Taking Prospect Identification and Leadand
Processing Generation Account Management and Multiple Products
Marketing ProgramsMaintenance Billing Inquiry and Collection
Technical Support Helpdesk Services Application and Claims
Processing Product Technical and Engineering Warranty and
Post-Warranty SupportSupportb. Multi-Level Support (Level 1, 2,
& 3) Marketing Surveys and Research c. Troubleshooting Virtual
Executive Secretary Services d. After Sales Implementation support
Basic Coordination and Logistics Software/Hardware Problem
Resolution Form Filling and Data Conversion Computer Hardware
Support All Back Office Jobs Warrant and Post-Warranty Support
Internet and Telecommunications Support 11. Network Diagram: 12.
List Of Projects Outbound Bell - Canada Verizon - USA` Easy Menu -
AUS Education Leads - PPI - UKUSAInboundOcean Liner - Absolutees
ClubsPharmacy - UKSpain - USA Back Office DOC Conversion Form
FillingSoftware SAP Project 13. Skill sets Business Communication,
Vendor and Client relationship, Inbound Support, Outbound Calling,
Back Office Projects VALUE ZONE BUSINESSCUSTOMER QUALITYSix
ReduceSigmaCycle TimeReduce Escalations 98 % SLA Retain Recovery
Satisfaction Automation IMPROVED EFFICIENCY BETTER SERVICES GROWTH
14. Contact Details:Universal Outsourcing SolutionsRavi Kumar
VermaChairmanB-42, Sector-59Noida - 201301Tel :
+91-9650455006E-mail : [email protected]
