Unlock the Power of Machine Translation

[email protected] www.milengo.com

Unlocking the Power of Machine Translation


Deepan Patel, Kazuo Suzuki, Rob Davies


Rob Davies

Marketing

Manager

•  Webinar is being recorded and will be

made available

•  Slides will be available with the recording

•  Details of how to access the recording and the slides will be emailed a7er the webinar

•  Q&A at the end; use the chat box to submit

ques?ons during the presenta?on

Welcome to the Webinar Introduction


Poll Question 1

Do you currently manage documentation localization?


Machine Translation Webinar Overview •  Background

•  Interac?ve Intelligence •  Milengo

•  MT Pilot Project

•  MT in Produc?on

•  Conclusion

•  Milengo

•  Interac?ve Intelligence

Innovation • Experience • Value www.inin.com ©2011 Interactive Intelligence, Inc.

Interactive Intelligence

Company Overview Interactive Intelligence Group, Inc. (NASDAQ: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services for mid-size to large organizations. Headquarters – Indianapolis, Indiana, USA

Our Numbers Founded in 1994 and now backed by more than 4,500 customers worldwide (more than 100 countries), Interactive Intelligence is profitable and debt free with annual 2011 revenues of $209.5 million.

Our Customers Interactive Intelligence customers represent a wide range of brand-name companies, including Abbott Labs, AIG, Amway, ASPCA, BMW, Bosch Group, Ceridian, Citrix Online Division, Computershare, Eli Lilly and Company, Finish Line, Harrah’s Entertainment, Harvard University, Honda, Hydro-Québec, John Deere, Kohl’s Department Stores, Microsoft, Motorola, Nautilus, Random House Group, Rolex, Sony, Unum, US Airways, Volvo, and Walgreens.


Contact Center Cloud based, or on-premise, get everything your contact center needs to offer consistent, world-class service in a single pre-integrated application suite.

Unified Communications Support your users with a single all-software, SIP-based IP PBX application suite that easily integrates with your existing business applications.

Business Process Automation A unique and cost-effective solution for process automation and management running on a single platform.

Solutions


•  English (United Kingdom) •  English (Australia) •  English (New Zealand) • Dutch •  French •  French (Canada) • German •  Japanese •  Polish •  Portuguese (Brazil) •  Spanish (Latin America) •  Spanish (Spain)

ClC 4.0 Language Packs (to be released)

• Arabic • Chinese (Simplified) • Chinese (Traditional) • Hebrew •  Italian • Korean • Norwegian • Russian • Serbian (Latin) • Swedish • Turkish •  (Planning to add some more like

Danish, Finnish, Czech, Hungarian, and Slovak!)


Poll Question 2

Have you used MT for translation and localization

projects before?


Deepan Patel

Milengo Global Project Manager

Evalua?on and implementa?on of MT workflow

Background – Milengo’s Ini?a?ve

•  Find a solu?on for the majority of

localiza?on buyers

• Annual budget of 200 K – 2 Mill USD.

MT Lead Project Manager


Machine Translation

Interac(ve Intelligence inves(ga(ng MT :

•  Cost effec?ve solu?on for documenta?on

•  Maintain high transla?on quality

Build MT system

•  InIn provide legacy language data

•  Milengo provides sample post-‐edited content for review

The challenge


Machine Translation

InIn TM – 38K transla?on units (TUs)

Milengo bilingual corpus – 160K TUs

Data Prepara?on – quality over quan?ty

Evalua?ng quality – BLEU Scores

Building the MT engine


Two levels of post-‐edi?ng service:

• Full post-‐edi(ng • Light post-‐edi(ng

Pilot project to test produc?on – Help file -‐ 11K words

Issues raised enabled development of workflow best prac?ces

The Milengo MT & post-editing


Help file localiza?on – 184K words: EN>DE

25 days turnaround – over Xmas period

Deliverables -‐ HTML, HHK, HHC, bilingual

TagEditor files, project TMX

Post-‐edi?ng resources

The main event! Overview


SmartMATE

The MT process

• 85-‐100% matches from client TM

• Rest of content translated with MT

The joy of defined terminology

•  Used in both MT and edi?ng phases

Technical environment

The main event!


Engineering considera?ons vs project efficiency.

memoQ vs TRADOS

•  Collabora?ve online environment

•  Speeds up produc?on

Challenges and Delivery The main event!


Editors and language lead working in parallel

Two separate QA checks

•  One before post-‐pro

•  One before delivery

Had enough ?me for a cup of tea

Delivered ahead of schedule!

Challenges and Delivery The main event!


Internally we have: •  2 Project Managers •  3 Localization Engineers •  6 Localization Test Engineers •  1 Internationalization Test Engineer

Why MT? Had been focused on practical user experiences like User Interface, Audio Prompts

for IVR, Reports. Didn’t put much effort and budget for help files. Priority was lower and not many users have been actually using the help files. At the same time, we understand that there are some needs for translated help files. Looking for a way to provide localized help files without using a lot of money. In short, the cost saving was the biggest driver for using MT.

Why Milengo? Looking for a practical experience with MT. Milengo approached with an idea of

mutual trials. Through the projects, we could learn about MT in a practical way and they could learn the needs of clients.

Localization @ Interactive Intelligence


Poll Question 3

When are you considering implementing MT?


MT + Post Editing The Service

www.milengo.com/mt-consult

Milengo hosted or self hosted

Standard or full post edi?ng

Free MT setup and training

• Companies within the IT domain.

• Annual spend of $50,000 per language pair • Documenta?on projects in the IT domain

• Project sizes of 10,000 words and above


Thank you! The end

[email protected]

[email protected]

www.milengo.com

www.milengo.com/mt-consult