Upgrading Your Business

Communication Strategies

Contents Who Are We? Slide 3Our Clients Slide 9• Why Switch To Gradwell Slide 11• FTTC Explained Slide 12• Benefits Of FTTC Slide 13• FTTP On Demand Slide 16• Broadband Checker Slide 17• Switching To Gradwell Slide 18• Superfast Connectivity Slide 19Communication Strategies Slide 20• Improve Your Business Slide 21• The Benefits Of VoIP? Slide 22• How Does It Work? Slide 24• How We Compare Slide 25• Savings Calculator Slide 26• SIP Trunking Slide 27• Benefits Of SIP Trunking Slide 28Case Studies Slide 29• SNRG Slide 30• Architecture Verte Slide 33• Isleofwight.com Slide 36Contact Us Slide 39

Gradwell are award-winning communications experts, with over a decade of experience in providing reliable hosted Internet services.

We specialise in:

• Single and Multi User VoIP• SIP Trunking• Superfast Fibre Broadband• FTTP On Demand• Wireless networking• Email and Website Hosting

Who Are We?

“I find Gradwell’s sales and support teams really refreshing, as they all seem to be highly skilled individuals with a great amount of knowledge and experience. For me it is always a first class service.”

Sam Dhillon, Managing Director, Dhillon and Marsh

Accountable, Trustworthy and Customer Orientated; we focus on providing high-quality cutting-edge services coupled with the best user experience in our sector.

Our down to earth team will do whatever it takes to get the job done properly.

Who Are We?

"Having direct access to Gradwell’s portal is invaluable to us. We can set up new customers in an instant, and establish individual pricing levels as required.“

Mark Dickie, Managing Director, Maven.

We believe in being an integral part of your business’ success story.

We’re here to help your business be the best it can be, providing market leading communication strategies.

Who Are We?

“I discovered Gradwell and they ticked all the right boxes at the right price.[The new telephone system] does what we need very well. It gives us control and the flexibility to be able to work at multiple sites, and also gives us the feel of a larger company.“

Dave Harvey, Managing Director, Medical Connections

Our Clients

We’ve worked closely with businesses of all sizes, delivering the best bespoke solution for each of our clients.

Take a look at some of our existing clientele, and read on to find out how Gradwell can benefit your business.

Our Clients

If you are looking for a fast, reliable internet service, specifically built to handle business growth and adapt alongside your organisation, then look no further than Gradwell superfast fibre broadband.

Business Broadband

Using Fibre To The Cabinet (FTTC) technology, Gradwell are able to offer superfast fibre broadband for as little as 82 pence per day.

Why Switch To Gradwell?

With five different broadband plans to choose from, each with the speed, affordability and reliability that Gradwell are renowned for, you’re guaranteed to find a package that’s right for your business.

Visit our site for more information.

FTTC Explained

FTTC is the name used to describe the service delivered by fibre cable running from your nearest BT exchange centre to the broadband equipment contained in a cabinet located on a street near you.

FTTC Explained

From here the line is interconnected to your home or office building using the preinstalled copper network that runs across the nation.

Benefits Of FTTCUpgrading your business’s broadband brings with it a selection of feature-filled advantages:

• Superfast Internet – With download speeds up to 80Mbps, FTTC broadband is five times faster than the typical 16Mbps from standard ADSL broadband.

• Business Ready – Seamlessly handle large volumes of files and media filled applications. Optimise workflow without having to worry about your connection slowing down.

• Improve Your VPNs – Optimise your Virtual Private Networks, with rapid upload and download times enabling employees to effortlessly share files over the Cloud.

Benefits Of FTTC

Benefits Of FTTC

• Disaster recovery, Covered – Increase efficiency by giving your employees instant access to their files from wherever they are.

• One Single Line – FTTC has an extremely high bandwidth allowance, meaning you can combine all your connections into one single line and reduce unnecessary spend.

Cut costs by combining all your connections into one single line.

• Quick Installation – Gradwell will get you connected as quickly as possible, meaning your workflow won’t be disrupted and your clients will be kept happy.

Benefits Of FTTC • Cost Effective - By taking advantage of

super clear VoIP calls made available by a strong broadband connection, you can dramatically reduce the money spent on call charges.

So what are you waiting for? Contact Gradwell now and see how our FTTC services can improve your business.

FTTP On DemandWe also offer ultra-reliable Fibre To The Premises On Demand, delivering superfast fibre broadband directly to your home or office. In order to help you make the switch and set everything up we’ve even developed plans without setup fees; and issued vouchers in certain areas to subsidise construction costs.

Call 01225 800 808 today to find out more.

When was the last time you changed your business Internet Service Provider?

Do you know what broadband speeds you’re currently receiving?

Can your broadband handle your business’ workflow?

Broadband Checker

Why not test it right now using our Broadband Checker?

Not As Fast As You Thought? Don’t Worry, Switching To Gradwell’s Superfast Broadband Is Easy.

All you need to do is contact your existing Internet provider’s customer service and ask for your Migration Authorisation Code (otherwise known as a MAC key). Then you simply place your order online with Gradwell and enter your MAC key when prompted.

Switching To Gradwell

Click here for more details.

FTTC Explained

It’s estimated that 66% of the UK will have access to superfast connectivity by the end of 2014.

Superfast Connectivity

Will your business be part of the revolution?

Communication Strategies

Does your office have a bulletproof communication strategy? Have you got a reliable disaster recovery plan in place?

At Gradwell, we understand the significance of constant and clear communication in businesses, between both customers and employees.

Improve Your BusinessThere are many ways in which VoIP communication technology can improve your business:

• Scalable Service – VoIP offers a complete phone system on a network that can be expanded at will.

• Cost Efficient – Cut the costs of set-up fees and expensive phone calls by utilising internet telephony

• Real Numbers – Keep your existing number, or port a new one; cloud telephony works with any type of number

• Record Calls – Record conversations and use them for training or legal purposes

• Never Miss An Important Call – With a direct line you can forward calls to your mobile when you’re out of the office

• There When You Need It Most – Get voicemails automatically forwarded to your email to store and deal with accordingly

• Delegate Responsibility - Use hunt groups to ensure that unanswered calls are instantly sent to another telephone

• Direct Communication – Voice prompts can guide customers to whom they need to speak, and call forwarding means employees can be contacted from wherever they are.

Talk to a Gradwell representative today to see how VoIP can help you sell faster.

Improve Your Business

Benefits Of FTTC

How Does It Work?VoIP systems convert analogue voice signals into digital data, and then transmit

two-way conversations in real time using Internet Protocol.

How We Compare

Savings CalculatorGradwell supply single and multi-user hosted VoIP telephone services that are perfect for growing enterprises and improving customer satisfaction.

Starting at just £4 a month for a single user, Gradwell VoIP can improve efficiency and save your business money.

Calculate how much you could be saving!

SIP TrunkingIf you’re looking to upgrade your communications strategy without replacing your existing systems, Gradwell have the solution for you.

A SIP Trunk connects your traditional telephone network to the Internet, giving your business many of the features and benefits of VoIP technology.

Benefits Of SIP Trunking• Reduce or eliminate line rental charges• Free calls between sites• Competitive call tariffs for external calls• Add mobile and home telephones to your network• Online portal for call management• Added features such as call forwarding

Download your free whitepaper explaining everything you need to know about SIP Trunking.

Case Studies We pride ourselves in delivering a reliable service and achieving outstanding customer satisfaction.

Take a look at what our satisfied customers are saying about Gradwell’s services.

Case Studies - SNRG South Northumberland Radio Group

With multiple offices in different locations, South Northumberland Radio Group needed an affordable telephony solution to ensure each member of the team would be contactable wherever they are.

Services Provided: Multi User VoIP

Results: • Unified Communications - Delivering greater flexibility• Improved Customer Support – Just one number to call• Enhanced Content – By having a phone system

connected to the studio, live contributions can be delivered at no additional cost

• Reduced costs – Full cloud telephony functionality without the costly investment in infrastructure

Case Studies - SNRG

“It’s a very worthwhile service for any small business to take and the number of features you get are incredible compared to other suppliers.”

Robert Pobjoy, Station Manager, South Northumberland Radio Group

Download the PDF and find out more.

Case Studies - SNRG

Case Studies – Architecture Verte

Architecture Verte

Gradwell provide Architecture Verte with a broad spectrum of telephony services including their main fax and telephone system, as well as call routing and voicemail. Having worked with Gradwell for the last three years, they’ve gradually been adding extra services as they are released.

Case Studies – Architecture Verte

Services Provided: Multi User VoIP

Results:• Dynamic Systems – Change telephony settings to suit them• Scalable Service – There’s room to expand the system as

the company grows• Comprehensive Support – Gradwell’s customer service

team provide information and resources to ensure that the company fully understands their system

• Switch Without Fuss – The ability to move existing numbers from BT minimised disruption

Case Studies – Architecture Verte

Benjamin Richards, a Founding Director of Architecture Verte, said this about our services:

“I think it’s the flexibility which is why we went with Gradwell, I can get access to absolutely everything through one Internet page, and I can access that webpage from anywhere in the world. Say, if I decide that I want all calls routed to a different number, I can just whip out my iPhone and go straight to the website and just change the number. Done. It’s as simple as that!”

Download the PDF and find out more.

Isleofwight.com

Isleofwight.com have been promoting tourism related businesses on the island for over six years. Whilst they were previously using another provider, the costs

were beginning to mount, especially as the business owner had decided to relocate to Spain whilst retaining offices on the Isle of Wight.

They needed the most cost effective and efficient way to communicate clearly both internally and externally, but their current provider could not arrange for

services to be shared between two different countries.

Case Studies – Isle Of Wight

Services Provided: Multi User VoIP, Broadband

• Global Strategy – Calls can be picked up from anywhere around the world as long as there’s an internet connection.

• Manage Multiple Locations – Everything operates on one communications system that can be controlled from wherever you are

• Free Internal Calls – Contact offices and distribution centres without spending a thing

• Save Time – Route calls to wherever they are needed, and voicemail to email allows you to listen to messages at an optimal time

Case Studies – Isle Of Wight

“The principal benefit is in my pocket. It's considerably cheaper than the phone bills we were getting from BT... The beauty of it is that I can literally pick up my phone when I go anywhere in the world, plug it into a router and integrate with my office. It's as if I'm sitting in the next room. It's just such an easy phone system to use.”

Kevin Daniells, founder of Isleofwight.com.

Download the PDF and find out more.

Case Studies – Isle Of Wight

To discover how superfast fibre optic broadband and cloud based telephony can benefit your business, head over to www.gradwell.com

Don’t settle for standard; upgrade to Gradwell and receive extraordinary communications

technology today.