UPSUnited Parcel Service

“best service andlowest rates”

Management Information System

Presentation on

Tanim Hasan (BIT 0301)

History Credo Service Technology Cost Management CRM Switching cost Reliability Scenario

Case study question Explanation Interactive Session

Contents

What are the inputs, processing, and outputs of UPS’s package tracking system?

Case Study Question

Inputs

i. The scan able bar-coded label

ii. customer signatureiii. time-card dataiv. current location (while en

route)

What technologies are used by UPS? How are these technologies related to UPS’s business strategy?

Case Study Question

• DIAD• Bar-code scanners• Wireless communication• GPS tracking software• Centralized database• ERP solution• Web-based Service• ETC

Technologies used…

What strategic business objectives do UPS’s information systems address?

Case Study Question

• Operational excellence• New products, services, and business

models• Customer and supplier intimacy• Improved decision making• Competitive advantage

• Focuses on introducing efficiency in performance

• High level of customer service

• Lower cost

Strategic business objectives do UPS;s IS address

What would happen if UPS’s information systems were not available?

Case Study Question

• -Incurs more cost

• -Slow in providing information to customers

• -Slow Operation

• Slow in finding customer information

Disaster

INTERACTIVE SESSION

Thank you

Tanim Hasan