Using Using Feedback Feedback To Your AdvantageTo Your Advantage

Feedback is a Feedback is a GIFT!GIFT!

There are There are 22 Types of FeedbackTypes of Feedback

We We PreferPrefer Positive Feedback Positive Feedback

We We Don’tDon’t Like LikeNegative FeedbackNegative Feedback

“There is more useful data in negative feedback as there is in positive feedback”

Jack CanfieldAuthor, The Success Principles

It’s time to It’s time to CHANGECHANGE how you how youfeel about Negative Feedbackfeel about Negative Feedback

Negative Feedback

=

“Improvement Opportunities”

Feedback Feedback GuidesGuides You You

On Track

Off Track

There are many ways to respond to feedback

Some simply don’t work

RespondingResponding to Feedback to Feedback

Caving in and quitting

Getting mad at the source of the feedback

Ignoring the feedback

RespondingResponding to Feedback to Feedback

Caving in and quitting

Getting mad at the source of the feedback

Ignoring the feedbackJUST DON’T

WORK!

How many times have you or someone you know received negative feedback and simply caved in or decided to quit?

All that does is keep youAll that does is keep youstuckstuck in the same place in the same place

How many times have you reacted with anger and hostility toward someone who was giving you feedback that was genuinely useful?

All it does is All it does is pushpush the person the personand the feedback and the feedback awayaway..

We all know people who tune out everyone’s point of view but their own. They don’t want to hear anything anyone else has to say.

Feedback could Feedback could significantlysignificantlytransformtransform their lives their lives

Sad thing is…

Just WELCOME it and USE it

Remember, feedback is simply information. You don’t have to take it personally

The most intelligent and productiveresponse is to simply say:

Thank you for the feedback. Thank you for

caring enough to take time and tell me what you see

and how you feel. I appreciate

that.

Most people will not voluntarily give you feedback. They are as uncomfortable with possible confrontation as you are.

Ask for feedback.

The most valuable questionYou may ever learn

Ready?...

The most valuable questionYou may ever learn

On a scale of 1 to 10, how would you rate the quality of our relationship (service/product) during the last week (2 weeks/month/quarter/season)?

What would it take to make it a 10?

Any answer less than a 10gets a follow-up question

Knowing that a person is dissatisfied is not enough. Knowing in detail what will satisfy them gives you the information you need to do what is necessary to create a winning product, service, or relationship.

You can’t fix, what you don’tknow is broken

Feedback can help

Whether we ask or not,Feedback comes in different forms

Whatever it is, it’s important to listen to the

feedback

Take a few steps…..

If you hear “OFF TRACK”, take a step in a direction you believe may be on course….and listen

Listen…

IMPORTANT!

Not all feedback is useful or accurate. You must consider the source. Some feedback is polluted by the psychological distortion of the person giving you the feedback

Look for patterns

“If one person tells you you’re a horse, they’re crazy. If 3 people tell you you’re a horse, there’s a conspiracy afoot. If ten people tell you you’re a horse, it’s time to buy a saddle.”

Jack Rosenblum

When all indicators say you’ve had a “failure experience”, there’s a number of things you can do to respond appropriately and keep moving forward.

Acknowledge you did the best you could with the awareness, knowledge,

and skills you had at the time

Write down everything you learned from the experience

Clean up your messes.

Review your Successes.

Refocus on your Goal

Incorporate lessons learned, recommit to your original plan, or create a new plan of action, and then get on with it.

Stay in the Game.

You’re going to make a lot of mistakes along the way. Dust yourself off, and never give up.

Based on Jack Canfield’s “The Success Priniciples”

Created by Myra Roldanhttp://myra.weebly.com

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