IBM Confidential

Web Project Description Example

Stock Counter

Document version: v1.3

© 2006 IBM Corporation

Author: Victor Pairazamán

Date: 12 April 2023

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ibm.com

IBM Confidential © 2005 IBM Corporation

Document owner and revision history

Role Name

Document Owner Victor Pairazaman

Revision History

Date (mm/dd/yyyy) Author Change Description

10/13/06 Victor Pairazamán V 1.0 Completed all slides for Stock Counter – Draft Version

10/19/06 Victor Pairazamán V 1.1 Process Agreed between TeleSales webSales & enablement Teams

10/25/06 Victor Pairazamán V 1.2 Process Presentation Updated with WW sugestions

10/27/06 Victor Pairazamán V. 1.3 Quotation process removed for minimize the project. Added Manager in charge of the project

ibm.com

IBM Confidential © 2005 IBM Corporation

e-solution project team

Role Name Responsibility

Web Local Manager Mariano Basso LA Websales mngr.

e-solution owner Alejandra Soberón ibm.com Web Sales MX

e-solution Teleweb Martha Lenis, Andrea J Diaz Order Validation / Tracking

e-solution modeller/s Andrei Oman, TBD Develop the e-solution and all the next steps

e-solution local approver Alejandra Soberon, Validate the e-solution

Supporter Ilaria Gorla Support on the developing activities

e-solution admin TBD. Dayly Content operation

Role Name Responsibility

e-solution Requirement analyst Victor Pairazamán Coordinator / Business Case / . LA Requirement Analyst and Prioritization

e-solution Project Manager Luciana Cardoso/ Project Lead, sizing, Status

E-solution Wireframes and details Matías Frank Wireframe creation / Navigation / translation coordinator

Global Business Developer Vania Zanella Support and consultant in the project implementation

Other project team members

e-solution name Stock Counter

Country Mexico ( pilot )

Brand (if multi brand please list all of them identifying the most

relevant)

xSeries, GARS

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IBM Confidential © 2005 IBM Corporation

e-solution background

Business need and Opportunity– Ability of Manage stock for High volume and rotations offerings in México– Current tool CCE and P2 in LA do not offers Stock counter functionality for Spanish LA countries– LA need to increase CUSAT for this kind of offers. To much complaints of customer side using current tools– Increase the productivity of backend with Teleweb registering the tracking of orders– Mass load functionality via an Excel file for data import– Tool that will help with coordinate Offerings previous Event Remarketing Day

Objectives and benefits (both for IBM and the Customer)– Increase the low satisfaction of LA BRANDS Xseries and Gars for manage web high volume campaigns, reinforcing ibm.com as sales

channel– Consistent on-demand shopping experience for the customer– Availability of local catalog adding value information for shopping process, and customer increasing efficiency and keep informed

any time on backend process– Identify quick and better the OI. avoiding customer stop the shopping process if s/he see stock empty for some P/Ns.– Override CCE limitations increasing flexibility of inform status about stock for IBM backend

e-solution description and positioning– Manage High Volumen campaigns – Tracking Orders. Historic of canceled orders / sent– Temporal customer Session for reserve Q for a P/N– Teleweb ability to release Q reseved or edit the Q for a P/N– Mass load feature to create operations efficiencies– Inform the customer by email if there’s no stock for an offerings. – Show warning message when the customer wants to buy more than the available stock

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IBM Confidential © 2005 IBM Corporation

e-solution details (Ficticious Numbers)

Year 1 (mandatory)

Year 2 (opt.)

Year 3 (opt.)

Number of external users ( OPEN ) 3000 sessions in a Q (33 in a day )

Number of internal users ( PRIVATE ) 4

BO documents estimation (including # records to be imported and/or # documents to be created)

15

Number of expected transactions 900 in a Q

Productivity increase (hours saved/month) 30 % productiv. 3 hrs by transaction

Customer satisfaction contribution (% increase) 60 % of current level ( less complaints )

OI Contribution – Number of leads generated 900

OI Contribution – Value (M$) 1M

Contract value (M$) N/A

Web revenue (M$) 350K

Tele revenue (M$) N/A

BP revenue (M$) N/A

F2F revenue (M$) N/A

Optional : in case of usage of attachments please estimate MAX size of the total number of attachments

Planned Live Date Mid November 2006

e-solution type(tick the most appropriate with an X)

X Closed (password protected)

X Open**

e-solution look & feel(tick the most appropriate with an X)

w3

X Internet

e-solution validity(tick the most appropriate with an X)

Project based (Tactical) Value Planned sunset date

X To be intercepted by the WSE Websphere

To be intercepted by a strategic corporate application

Planned date of intercept

** Open e-solutions have to be intended under very strict rules. In case of open e-solutions, it has to be clearly stated the number of users accessing the tool. If not stated the PDD will be rejected. Data Privacy review is carefully performed for open e-solutions. Open e-solutions might use a subset of WSE functions (no reports, no workflow,...). Mixed e-solutions (open for some users and pwd protected for others) must be implemented on separate DBs.

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IBM Confidential © 2005 IBM Corporation

Stock Counter Mexico Mixed siteC

usto

mer

( o

pen

) C

usto

mer

( o

pen

) T

elew

eb (

Priv

ate)

Tel

eweb

( P

rivat

e)A

dmin

Adm

in

Load P/N Prices Stock Descriptions

/ stablish checkout fields / Enable to use phrase “limited

Stock”

Access to the site without login and

see offers

Customer put manualy the

quantity desired

P/N quantity offered is > 3

Show the counter

Show the message “Limited

stock”

Customer click submit in the session time

Q available is reserved in

customer session

Customer fills Payment option, Bill to & ship to

Remove the Q reserved

End

Stock Available

N

Y

N

OrderThank you & Email Order confirmationTerms & conditions

Thank you & EmailNo stock avaiable. IBM

will call to offer other P/N

Y

N

Receive email

End

Move order to Historic Order E-

direct

A

A

Receive email

See the No stock on Historic

Call to customer

End

Remove the Q reserved

Thank you & Email confirmationT&C for available stock. Disclaimer:

Q asked is more than available. IBM will call for the exceed

some

See the order status list

Order Validation Process

Valid?

Sent Order to IBM E-direct System

Remove the reservation

N

Y

Move order to Historic:

Order canceled

Edit Manuallythe reservation

by P/N

All order ? Y

N

No Stock No Stock

Update the Q in order and Q

avaiable on site

Order with StockOrder with Stock

Warning Message

B

BStatus New

Status E-direct

Status Canceled

Email Order to Customer

Process Out WSE Solution

Process in WSE Solution

Warning Message