Webinar - How the change management profession is evolving

ACMP: Advancing the discipline of change management Page: 1 www.acmpglobal.org

Association of Change Management Professionals

advancing the discipline of change management

September 2014

How the

Change Management Profession

is Evolving

http://www.acmpglobal.org/


PLEASE INTRODUCE YOURSELF IN THE QUESTION BOX

In your response share:

1. Your Name2. How many changes are you currently supporting?3. In what capacity? e.g. project manager,

change manager, sponsor, comms specialist, etc.



Rhiannon CookeACMP Vice President

WHO ARE WE?

Donna Brighton ACMP President



The Association of Change Management Professionals (ACMP) is a professional association dedicated to advancing the discipline and profession of change management practices that support the success of individual and organizational change for the realization of intended business results.

WHO ARE WE?



WEBINAR OBJECTIVES

• Big Picture - what is the state of the Change Management profession?

• Definition - what do we mean by Change Management?

• Action - how is the ACMP advancing the discipline?

• WIIFM - what are practical applications of the ACMP Standard?


CAN YOU RELATE?


• More “change that matters” is occurring

• The success rate of change isn’t improving

• The market is looking for more guidance and consistency in the area of change

WHAT WE OBSERVED…



WHAT WE DID IN RESPONSEWhat if…



OUR JOURNEY



‘Change Management as a discipline is growing and is generally regarded as valuable, but the industry is fragmented and in need of standardization. Practitioners want certification and credentialing processes as part of the maturation of change management. About 1/3rd of organizations have some sort of formal Change Management Office, but almost three quarters of Change Management practitioners must also fulfill other professional roles’

WHAT IF…THE STATE OF THE PROFESSION

Market Research carried out by the Association of Change Management Professionals and released in March 2013 found that:



1. Standard and Professional Credential

2. Membership Organization

3. Code of Ethics

CHANGE MANAGEMENT PROFESSION



OUR JOURNEY



Please chat in your responses using the Question pane:

How would you define change management?

WHAT DO YOU THINK?


Association of Change Management ProfessionalsAdvancing the discipline of change management

www.acmpglobal.org

STANDARD LAUNCHES OCTOBER 2, 2014

ACMP’s Standard for Change Management© accomplishes the following:• Establishes a common understanding of the

discipline of change management• Captures generally accepted practices and

processes used by change management practitioners across multiple industries, organizations and roles

• Offers a clear and consistent vocabulary of essential change management terminology

• Provides guidance for organizational change management, for any type of change

• Supports organizational decision-making regarding change management resources



What percentage of projects in your organization apply a structured approach to change management?

• None are

• Just a few are

• Less than half are

• More than half are

• All or nearly all are

POLL



THE STANDARD REPRESENTS…

• A definition of practices, processes, tasks and activities (no tools or templates)

• The foundation for a professional credential





OUR VIEW

project management and change management



Is change management applied to all projects which impact on employees’ ways of working?

• Yes / No

POLL





• Assess Organisational Readiness for Change

• Develop the Change Impact and Readiness Strategy

• Develop Feedback Mechanisms to Monitor Performance to Plan

• Modify the Change Management Plan

THREAD: ORGANISATIONAL READINESS



Assess Organisational Readiness for Change

– Market factors, capacity, saturation

– Understanding, perception and expectations

– Likely process, technology and role changes,

– Level of understanding and preparation of organisational units for the transition

Also taking into account: organisational culture, capacity for change and learning capabilities.




Develop the Change Impact and Readiness Strategy

– Detailing the specific impacts on people, processes, tools, organisation structure, job roles and technology

– Sets out readiness criteria for implementation, governance structure and accountability for readiness activities




Develop Feedback Mechanisms to Monitor Performance to Plan AND

Modify the Change Management Plan- Informal feedback from conversations, email responses and

information sharing forums

- Formal feedback from staff surveys, questionnaires and staff meetings

- Collect frequently and use to:

Make adjustments to change activities to maintain momentum and deliver results.

Add, eliminate or realign change program components to decrease or accelerate change




Do you currently assess organisational

readiness for change?

• Yes / No

Please chat in examples using the question pane

POLL



• Identify Sponsors Accountable for the Change

- Who is accountable?

- Who is responsible for operating?

- Are they aligned and committed?

- Motivations, abilities, expectations and concerns

- Potential constraints, conflicts or concerns

• Develop the Sponsorship Strategy

THREAD: SPONSORSHIP



Do you formally identify your sponsors?

• Yes / No

POLL



• ‘The Standard’ Public release - Oct 2nd

• Professional Credential – Certified Change Management Professional (CCMP)

• Qualified Education Provider (QEP)

• Partnerships with Complimentary Disciplines

• Outreach to organisations and individuals

WHAT'S NEXT



www.acmpglobal.org

YOUR ACTION

On October 2 go to:

www.acmpglobal.com

Download the ACMP Standard for Change Management ®

Read The Standard, Use It!

Please tell your colleagues


http://www.acmpglobal.com/




www.acmpglobal.org

YOUR TURN




Business

Webinar - How the change management profession is evolving