Wireless Genie Mini Training

March 2014

Our goal today will be to refresh your knowledge on the Genie and highlight the features and benefits of the new Wireless Genie Mini and the Wireless

Video Bridge

After each section we will review with some questions. The answers are provided but it would be best to test yourself. A required test will be

administered at the end of this presentation

To get started, we are going to review what makes the Genie so greatDIRECTV® is expanding their technology with the Wireless Genie Mini and the Wireless Video Bridge

Intro

Wireless Genie Mini

Genie Wireless Video Bridge

The Genie is the most advanced receiver on the market

Genie can power up to 8 Genie Mini’s or DIRECTV Ready TVs at the same time

With 5 tuners, Genie eliminates recording conflicts with the ability to record up to 5 shows at the same time

The Genie Review

Genie

Powers your entire home with

1 HD DVR

Can connect up to 8 Genie Minis

or DIRECTV Ready TVs

1 TB of storage space equals200 hours HD

5 tuners means you can record

up to 5 shows at the same time

The Genie powers your entire home with 1 HD DVRGenie stores all your favorite programs, including 1 TB of storage space which allows up to 200 hours of HD

Genie’s 5 tuners powers 4 TVs

The Genie can be connected to up to 8 separate TVs providing full DVR functionality and DIRECTV Programming

Why can the Genie only provide live content to 4 TVs simultaneously?

Let’s think of the Genies 5 tuners as parking spotsThe Genie uses its own tuner and has a dedicated tuner for picture in picture (PiP)

Genie Genie PiP

Room 1

This leaves 3 tuners available that the Genie can use to deliver content via any combination of clients

such as Genie Mini’s

Room 2

Room 3

Room 4

Genie Mini

Genie Mini

Genie Mini

or DIRECTV Ready TVs

Room 3

Room 2

Room 4

DIRECTVReady

TV

DIRECTVReady

TV

DIRECTVReady

TVDIRECTV Ready DIRECTV Ready DIRECTV Ready

ANY combination

Wireless Genie Mini

Wireless Genie Mini

Wireless Genie Mini

DIRECTVReady

TV

Genie Mini

Wireless Genie Mini

Room 2

Room 3

Room 4

Genie Q&A

• Each Genie has 5 tuners so you can record up to 5 shows of your choice at once. • If you are recording a show on the Genie, you can watch it at the same time in up to three other rooms (4 TVs simultaneously).

Q: How many shows can I record and watch at once?

• The Genie has a 1 Terabyte (1TB) hard drive and can hold up to 800 hours of SD programming or 200 hours of HD programming.

• Actual recording capacity varies based on type of programming being recorded.

Q: How many hours of programming can the Genie HD DVR hold?

Genie – Q&A

The Wireless Genie Mini

Now that we have reviewed the Genie, let’s discuss the new Wireless Genie Mini

Wireless Genie Mini

Genie

The Wireless Genie Mini does not need coax to pull content from the GenieThe Wireless Genie Mini communicates with the Genie via a Wireless Video Bridge (WVB)

Wireless Video Bridge

The Wireless Video Bridge and the Genie are connected to the SWiM by coax which then communicate with the satellite through the satellite dish

The Wireless Video Bridge communicates with the Genie and Wireless Genie Mini using a dedicated video signal, not your current internet signal

The Wireless Genie Mini

Wireless Genie Mini

One important thing to remember is the Wireless Genie Mini is not completely wireless, it requires two cords

Power Cord HDMI Cable

The Wireless Genie Mini

If a customer wants to have the clean, cable-free set-up, they will need to have a couple things already in placeA TV pre-mounted to the wallPower outlets directly behind the TV

OR

Pre-cut walls where power cords have already been fished through and run to existing power outlets

If a customer does not meet these criteria, it’s important to communicate that there may be some exposed cords.

Wireless Genie Mini Q&A

• WGMs connect to the Genie HD DVR via the WVB in order to access its programming, recorded content and other DVR functionality. You’ll need one WGM for each additional TV unless it is DIRECTV Ready.

Q: What do the Wireless Genie Minis do?

• Because the WGMs do not have tuners, they cannot receive DIRECTV programming or respond to DVR commands without being connected to the Genie HD DVR through the Wireless Video Bridge.

Q: Can I use a Wireless Genie Mini by itself?

• The WGM communicates wirelessly with the Genie HD DVR, but does require a power cord and HDMI connection to the TV.• While the WGMs themselves are wireless, the Genie HD DVR still connects to your Whole Home system and the WVB via coax

cable, and to the Internet via the CCK.

Q: Is the Wireless Genie Mini completely wireless?

• Yes, you can pause, play and rewind live TV in any room with a WGM.

Q: Can I pause, play and rewind live TV with the Wireless Genie Minis?

• You can schedule a show to record on the Genie from any Genie Mini, Wireless Genie Mini or DIRECV Ready TV that is connected to it, with full and independent capabilities to schedule recordings to the primary Genie HD DVR. You will not be able to record content to the Genie HD DVR from a connected HD DVR.

Q: Can all of the TVs connected to the Genie HD DVR record shows?

Wireless Genie Mini – Q&A

• Yes, you can access On Demand programming with the WGM if the Genie is connected to the Internet

Q: Can I get On Demand programming with the Wireless Genie Mini?

• Like any HD DVR, WGMs can fast-forward through commercials on recorded shows but they do not skip them automatically.

Q: Are Wireless Genie Minis able to skip commercials automatically during pre-recorded content.

• Yes, the WGM can easily be hidden anywhere it can maintain a strong signal, like behind the TV or in a cabinet when used with a Radio Frequency (RF)-capable remote control as they do not require a direct line of sight with the box.

Q: Can I hide the Wireless Genie Mini out of sight?

• The WGM has all the features of the Genie Mini (C31, C41) but gives you the flexibility only a wireless system can provide.

Q: How is the Wireless Genie Mini different from the Genie Mini?

Wireless Genie Mini – Q&A

The Wireless Video Bridge is not completely wireless. It requires a power cable and coax cable to deliver content wirelessly to the Wireless Genie Minis

The Wireless Video Bridge carries the signal from the Genie to the Wireless Genie Mini’s

Remember, this wireless signal is private and not connected to your Internet WiFi connection

The Wireless Video Bridge

This is the DIRECTV Wireless Video Bridge

Distance and the number of walls the signal has to travel through can also affect the strength of the signal. For example, if a

customer is looking to place a TV outdoors in a detached garage, attic or basement.

The Wireless Video Bridge

The video signal can be affected by the materials used in the home. For example, concrete, steel, brick walls and fireplaces

Because the WVB is sending out a wireless video signal there are a few things to

consider when recommending a WGM to a customer

The technician will assess the situation and set up the home with the best solution.

The chances are good that they might need more than one Wireless Video Bridge (WVB)

The Wireless Video Bridge

A good rule of thumb is that if the customer’s personal Wi-Fi network requires more than one router

There is a $99 one-time charge for ALL customers; however, if the home requires more than one Wireless Video Bridge, the technician will install the

additional Wireless Video Bridge at no extra charge

Wireless Video Bridge Q&A

• No. The WVB does require connection into coax network and a power cord.

Q: Is the Wireless Video Bridge completely wireless?

• The WVB creates a private, separate, local network that WGMs can connect to wirelessly. The WVB will deliver video and the user interface seamlessly to the WGMs as if there was a traditional coax network in the home.

Q: How does the Wireless Video Bridge work?

• No. At this time, the non-DIRECTV clients will need a wired connection to the Genie HD DVR through the Whole Home DVR Network. Only WGMs can connect to the WVB.

Q: Does the Wireless Video Bridge work on non-DIRECTV clients?

• No, the WVB only works with Wireless Genie Minis (C41W). Genie Minis (C31, C41), HD Receivers and HD DVRs require a wired connection to the Whole Home DVR Network in order to access recorded content on the Genie.

Q: Will the Wireless Video Bridge work with other DIRECTV HD DVRs and HD Receivers?

• Yes, but it only works wirelessly with the WGM—not with DIRECTV Ready TVs, even if the TV is Wi-Fi ready.

Q: Is the Wireless Video Bridge RVU-enabled?

Wireless Video Bridge– Q&A

The Competition

Some customers may ask how DIRECTV’s WGM product is different than DISH or AT&T’s wireless receivers

The biggest difference is that DIRECTV lets customers have as many as 8 WGMs connected in their home. DISH and AT&T only allow for 2 wireless receivers per

household

5 tuners, 4 TVs

To recap, 8 Wireless Genie Minis can be connected to the Genie. Only 4 TVs can play live content simultaneously due to Genies 5 tuners

One client must be powered downfor the other client to pull content

Final Q&A

• No. The WGM and WVB work independently from the Genie Internet connection. However, when the Genie HD DVR is connected to the Internet, the Genie HD DVR and WGMs can access benefits of connectivity such as VOD, Pandora, YouTube and the new HD TV apps.

Q: Does the Genie HD DVR need to be connected to the Internet for the Wireless Genie Mini to work?

• Yes, you can access DIRECTV TV Apps on the Genie and WGMs including Pandora, ScoreGuide, Facebook, Twitter and other general apps such as news and sports. These apps are integrated into the Hi-Def Guide and can be easily accessed via the menu. It is important to remember that most apps require an Internet connection.

Q: Can I access DIRECTV TV Apps on the Genie HD DVR and WGMs?

• Yes, you can set up the parental controls directly on the Genie and WGMs for access restrictions for each individual room.

Q: Can I set parental controls on the Genie HD DVR and Wireless Genie Minis?

• PiP is available on the Genie, however it is not available on the WGMs.

Q: Is Picture in Picture (PiP) available on the Genie HD DVR and Wireless Genie Minis?

• Unfortunately, we cannot assign model numbers to specific orders as the model installed depends very much on the inventory the technician will have on his truck. If a customer requests a Genie by model number, please kindly let them know that you do not have a way to let the technician know which model to install and they will not be disappointed with either model installed.

Q: Can a customer request an HR44 by model number?

Final – Q&A

Thank you for taking the Wireless Genie Mini TrainingPlease click on the following link to take the assessment

Wireless Genie Mini Quiz