Embed Size (px)
DESCRIPTION
A quick overview of effectiveness in the enterprise, and how and why efficiency is only one dimension of overall effectiveness
Citation preview
the futures of business
10 Apr 2023 (c) Tom Graves / Tetradian 2010 1
What is effectiveness?Foundations of whole-of-enterprise architecture
Tom Graves, Tetradian ConsultingAugust [email protected] / www.tetradian.com
the futures of business
‘Effective’ is more than efficientPeter Drucker on ‘efficient’ vs ‘effective’:
“efficient is getting things done right;
effective is getting the right things done”
Overall, effectiveness is getting the right things done right.
Describing ‘effective’ as ‘efficient on purpose’is a good start, yet we’ll need more than that.
10 Apr 2023 (c) Tom Graves / Tetradian 2010 2
the futures of business
Five key themes of effectiveness• Efficient: optimises use of resources, minimises
wastage of resources
• Reliable: predictable, consistent, self-correcting, supports ‘single source of truth’ etc
• Elegant: clarity, simplicity, consistency, self-adapting for human factors
• Appropriate: supports and optimises support for business purpose
• Integrated: creates, supports and optimises synergy across all systems
Effectiveness happens when everything supports everything else!
10 Apr 2023 (c) Tom Graves / Tetradian 2010 3
the futures of business
Effectiveness: need for balance• Most organizations focus
their efforts on efficiency
• Efficiency is onlyone dimensionof overall effectiveness
• For best results,all elements ofeffectiveness mustbe managed equally and consistently
10 Apr 2023 (c) Tom Graves / Tetradian 2010 4
Integrated(Performance)
Reliable(Production)
Appropriate(Purpose)
Elegant(People)
Efficient(Preparation)
the futures of business
Effectiveness affects everyone
10 Apr 2023 (c) Tom Graves / Tetradian 2010 5
Stakeholders in the broader ecosystem(includes non-clients, anti-clients, government, general community)
(Enterprise bounded by shared commitment to the vision)
Prospects
ClientsPartners
(must sharesame vision)
may also beclients orprospects
ServiceProviders
(must acknowledgeand align to vision)
may also beclients orprospects
Organization(bounded by rules)
(boundaries may be partly porous)
(see slidedeck ‘What is an enterprise?’ http://www.slideshare.net/tetradian/what-is-an-enterprise )
the futures of business
Vision is the core of the enterprise• Vision and values are anchors for architecture
*– may perhaps not seem crucial within organization, but are
essential to connect with extended-enterprise
• Identifying or defining vision/values is high priority for whole-enterprise architecture– vision is one-line summary of what drives the enterprise – warning: visioning is not a marketing exercise!
• Values relate to or devolve from vision• Values define enterprise meaning of ‘success’
– organisation’s success-metrics must align with and/or support enterprise success-metrics
10 Apr 2023 (c) Tom Graves / Tetradian 2010 6
(* See slidedeck ‘Vision, role, mission, goal’ http://www.slideshare.net/tetradian/vision-role-mission-goal-a-framework-for-business-motivation )
the futures of business
Effectiveness centres on vision
10 Apr 2023 (c) Tom Graves / Tetradian 2010 7
• Everything in enterprise – including effectiveness –must align with vision
• Rotate attentionbetweendimensions ofeffectiveness
• Vision and valuesprovide ultimatetests for successand effectiveness
Integrated(Performance)
Reliable(Production)
Appropriate(Purpose)
Elegant(People)
Efficient(Preparation)Vision
andValues
the futures of business 10 Apr 2023 (c) Tom Graves / Tetradian 2010 8
Resources: “Tetradian Enterprise Architecture” seriesBooks on enterprise-architecture by Tom Graves:
• Real Enterprise Architecture: beyond IT to the whole enterprise
• Bridging the Silos: enterprise architecture for IT-architects
• SEMPER and SCORE: enhancing enterprise effectiveness
• Power and Response-ability: the human side of systems
• The Service Oriented Enterprise: enterprise architecture and viable systems
• Doing Enterprise Architecture: process and practice in the real enterprise
• Everyday Enterprise Architecture: sensemaking, strategy, structures and solutions
See http://tetradianbooks.com for more details.
