Why Owners Clash with Department Heads over Business Growth

© 2016 Epicor Software Corporation

Owners Clash with Department Heads over Business Growth

How can business owners and their team useconflict as a force for good?

Owners Clash with Department Heads over Business GrowthHow can business owners and their team use conflict as a force for good?

© 2015 Epicor Software Corporation© 2015 Epicor Software Corporation2© 2016 Epicor Software Corporation

Research, conducted by MORAR Consulting and commissioned by Epicor, questioned 1,800 business leaders from 12 countries worldwide*

* Source: The research was conducted by MORAR Consulting and surveyed 1,824 managing directors, and heads of finance, operations and IT in businesses with 100+ staff spanning the manufacturing, distribution and service industries (and in businesses of all sizes in Retail) in Australia, Canada, China, France, Germany, Hong Kong, India, Mexico, Singapore, Sweden, the UK, and the US. (MORAR, Growth Survey, 2015).


The Research Shows Five Ways that Business Owners think differently than their Department Heads…


Number 1:Business Owners Department Heads

53% think growth is not rewarding

53% say they dofind growth rewarding

53% 53%


57% of Business Owners attribute growth to hard work and

determination…

…the others think good planning is the cause of successful growth

Number 2:


Number 3:Department

HeadsBusiness Owners

While 40% of department heads think a skilled

workforce is a stimulant for growth

40% of owners think accurate information is

vital for growth

40%40%


Number 4:

38% of Business Owners think higher turnover/sales is the

top priority for growth

While 38% of Department Headsthink profit is the top priority


Number 5:

40%Agree

34%Agree

45% 42%

Department HeadsBusiness Owners

While 42% of department heads think the main barrier

to growth is economic uncertainty

45% of owners think the main barrier to growth is

bureaucracy


Can Growth Affect Customer Intimacy?

42% of Business Owners worry that growth can result in a loss

of intimacy with customers

38% of Department Headsfeel the same


There's a lot of disagreement among management teams, but what impact does that

have on growth?


When the information that supports the debate is poor…

…conversations can become destructive barriers to growth


And yet conflict can be a force for good in business.

In fact, conflict can be healthy.


Conflict can change conversations and alter the way decisions are made


77% of CEOs agree thatan effective and integrated IT infrastructure is essential to stimulate the ideas that lead

to improved business performance


Conflict, when backed with the right data, can

stimulate debate and encourage innovation


“Aligning the C-Suite with accurate information on the stimulants and impact of growth throughout the business is essential… technology can be used by the whole C-Suite to

mitigate the challenges CEOs associate with growth.” - Martin Hill, Vice President Marketing International, Epicor Software


Download the eBook to find out more about how to change the conversation and use technology to your advantage.

http://www.epicor.com/company/growth-strategy.aspx?utm_campaign=70134000001ALZW&utm_medium=pr&utm_source=slideshare&utm_keyword=-&utm_content=hublink


Epicor promotes business growth by providing flexible, industry-specific software—designed around the precise needs of our customers—that dramatically improves performance and profitability while managing complexity.

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