Working with Integrity:Organizational Communication as Disciplined Practice

Working with Integrity:Organizational Communication as Disciplined Practice

Joe Keaney

Conscious Communication & Mindful Communication

Practices

Conscious Communication & Mindful Communication

Practices

Mindless CommunicationMindless Communication

- aka. Phatic Communication

-A form of small talk

-Gives impression of interest

-Nothing of importance shared

- aka. Phatic Communication

-A form of small talk

-Gives impression of interest

-Nothing of importance shared

Mindless Communication (cont)

Mindless Communication (cont)

Scripts

-Routine exchanges of talk delivered as if well-rehearsed

-Routine/unimportant interactions

An Example of Mindless Conversation...

Scripts

-Routine exchanges of talk delivered as if well-rehearsed

-Routine/unimportant interactions

An Example of Mindless Conversation...

Becoming More MindfulBecoming More Mindful

Mindful approach

-Talk = Purposeful/strategic

-Requires discipline & regular practice

Naturally become more mindful when:

-Danger

-Confusion

-Perceive negative outcome

Mindful approach

-Talk = Purposeful/strategic

-Requires discipline & regular practice

Naturally become more mindful when:

-Danger

-Confusion

-Perceive negative outcome

How to Become More Mindful:How to Become More Mindful:

• Analyze situations• Develop strategies• Think actively about choices• Adapt messages timely & thoughtful• Evaluate the feedback

• Analyze situations• Develop strategies• Think actively about choices• Adapt messages timely & thoughtful• Evaluate the feedback

Conscious IntegrityConscious Integrity

Integrity

-Mindful state to fulfill commitments

-Core business practice

-Requires disciplined communication

Integrity

-Mindful state to fulfill commitments

-Core business practice

-Requires disciplined communication

New Logics of OrganizingNew Logics of Organizing

Management as Poetry

-Balancing of order & chaos

-Made sensible through interpretation

Management as Poetry

-Balancing of order & chaos

-Made sensible through interpretation

New Logics of Organizing (cont)

New Logics of Organizing (cont)

Communication as:Discourse

-Examines organizations as textsVoice

-Who has the right to speakPerformance

-New way of thinking about storytelling

Communication as:Discourse

-Examines organizations as textsVoice

-Who has the right to speakPerformance

-New way of thinking about storytelling

Mindfulness, Integrity, & the Experience of Work

Mindfulness, Integrity, & the Experience of Work

1. Great achievements involve great risk

2. Losing = Learning Lesson

3. 3 R’s= Respect self/Respect others/ Responsibilty

4. Not getting what wanted= Luck

1. Great achievements involve great risk

2. Losing = Learning Lesson

3. 3 R’s= Respect self/Respect others/ Responsibilty

4. Not getting what wanted= Luck

Mindfulness, Integrity, & the Experience of Work (cont)

Mindfulness, Integrity, & the Experience of Work (cont)

5. Learn rules so they can be broken

6. Don’t let dispute hurt a relationship

7. When mistake made, fix it

8. Spend time alone each day

5. Learn rules so they can be broken

6. Don’t let dispute hurt a relationship

7. When mistake made, fix it

8. Spend time alone each day

Mindfulness, Integrity, & the Experience of Work (cont)

Mindfulness, Integrity, & the Experience of Work (cont)

9. Open arms to change, but don’t lose values

10. Silence sometimes is best answer

11. Live an honorable life

12. Loving atmosphere=foundation for your life

9. Open arms to change, but don’t lose values

10. Silence sometimes is best answer

11. Live an honorable life

12. Loving atmosphere=foundation for your life

Mindfulness, Integrity, & the Experience of Work (cont)

Mindfulness, Integrity, & the Experience of Work (cont)

13. Share your knowledge

14. Be gentle with the earth

15. Go places you’ve never seen before

16. Success= what given up to get there

13. Share your knowledge

14. Be gentle with the earth

15. Go places you’ve never seen before

16. Success= what given up to get there

Cultivating Interpersonal Integrity & Relational Mindfulness

Cultivating Interpersonal Integrity & Relational Mindfulness

• Trust one another

• Treat each other with respect

• Recognize the value of each individual

• Keep your word

• Be honest with others

• Trust one another

• Treat each other with respect

• Recognize the value of each individual

• Keep your word

• Be honest with others

Cultivating Interpersonal Integrity & Relational Mindfulness (cont)

Cultivating Interpersonal Integrity & Relational Mindfulness (cont)

• Act with integrity

• Be open to change

• Risk failing in order to get better

• Learn/Try new ideas

• Act with integrity

• Be open to change

• Risk failing in order to get better

• Learn/Try new ideas

Cultivating Interpersonal Integrity & Relational Mindfulness (cont)

Cultivating Interpersonal Integrity & Relational Mindfulness (cont)

Ask these questions:

• Where does the conflict come from?

• How is the conflict being managed?

• How do others react to the conflict?

• How does the conflict affect organizational functions?

• How does the conflict manifest systematically in other practices?

Ask these questions:

• Where does the conflict come from?

• How is the conflict being managed?

• How do others react to the conflict?

• How does the conflict affect organizational functions?

• How does the conflict manifest systematically in other practices?

CulturesCultures

Individualist-Revere the individual and expect people to make their own decisions

Collectivist-Revere the common good over self-interest

Transaction-Middle ground

Individualist-Revere the individual and expect people to make their own decisions

Collectivist-Revere the common good over self-interest

Transaction-Middle ground

Mindful DialogueMindful Dialogue

“To produce thoughts that neither party in a relationship, nor anyone in the group could have produce alone”

“To produce thoughts that neither party in a relationship, nor anyone in the group could have produce alone”

NWSFNWSF

Should have…• Had more open communication• Recognized importance of individuals• Been open to change• Analyzed the conflict/problem• Had a mindful dialogue

Should have…• Had more open communication• Recognized importance of individuals• Been open to change• Analyzed the conflict/problem• Had a mindful dialogue

And Remember…And Remember…

IT’S A GROUP EFFORT!IT’S A GROUP EFFORT!