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Presentation by John Moffat, Head of HR Systems, Scottish Prison Service, at CMP's 'Aiming for excellence' conference, 5 December 2008, London.
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Establishing a Successful Mediation initiative in a Resistant Culture
John MoffatHead of Conduct & Behaviour
Scottish Prison Service
Effective & Successful
Conversations
Embedding the concept
Challenging the culture
Developing line manager
skills
Building into training
Recruitment & Promotion
Stakeholder buy-in
Ego and Dominance
Mediation & positive discourse
Grievance
Conduct & Discipline
Challenges of Bullying &
harassment
Performance Improvement
Appraisal
Work based ‘flare up’
Absence Management
Any interactive Interview
• REVISIT STAKEHOLDER BUY IN -
Senior Operational
Management
Senior Operational
ManagementTrade Unions Trade Unions Management
BoardManagement
Board
Middle Operational Managers – HR CommunityMiddle Operational Managers – HR Community
Staff Groups
Mediators Mediators
• .
Developing
Prisoner Peer
Mediation ModelDeveloping
Prisoner Peer
Mediation Model
Refining workplace
mediation best
practice modelRefining workplace
mediation best
practice model
Ongoing skills development
Ongoing skills development
Developing Restorative Justice Model
Developing Restorative Justice Model
Staff working
with Prisoner to
Prisoner
mediation
Staff working
with Prisoner to
Prisoner
mediation
Focussing on an
organisational
culture based on
mediation & conflict
resolution skills
Focussing on an
organisational
culture based on
mediation & conflict
resolution skills