© 2010 YouSendIt. All rights reserved.

Case Study

CMS Inc.CMS Inc. is a full-service corporate communications/event production agency that specializes in cutting-edge business presentation technology for all types of industries. CMS develops large proposal documents that must be exchanged with other CMS offices for editing and approvals. When scripting video modules, CMS needs to deliver video to clients for approval.

The Problem

• FTP was very expensive, very slow and difficult to use, time-consuming in the many steps involved, and frustrating for senders and recipients alike.

• Courier services to send files overnight were becoming expensive.

• To avoid e-mail bounce-backs, staff had to transmit 10 or 15 e-mails to send a file, breaking it into pieces that needed to be reassembled by the recipient in the right order.

The SoluTionYouSendIt Corporate SuiteWith Corporate Suite, CMS eliminated frustration, costs and wasted time involved with FTP; sharply reduced courier shipments; cut delivery time for large files by at least 70 percent; sped delivery of proposals; and was able to securely retain its documents on YouSendIt’s servers for subsequent access over a 14-day period.

Situation and ChallengesCMS Inc. is a full-service corporate communications/event production agency that specializes in cutting-edge business presentation technology for all types of industries. From offices in Los Angeles; Sacramento; Orlando; and Alpine, Utah, the company produces major business events, satellite broadcasts, conferences, films, videos, interactive training and many other types of presentations.At the 10-person headquarters office in Los Angeles, CMS develops large proposals for prospective clients, documents that typically include many images and that result in very large files. The proposal drafts often must be exchanged with other CMS offices for editing and approvals. When scripting video modules, CMS needs to deliver video to clients for approval and then transmit re-edited versions that incorporate client revisions. These files may total hundreds of megabytes each. CMS had tried several methods of delivering these various kinds of large files, but each method had proved challenging. The company was paying to maintain an FTP site through which files could be uploaded and subsequently downloaded by recipients, but the site was frustrating for both sender and recipient.“I found FTP to be very expensive, difficult to explain to others who needed directions on how to use it, time-consuming in the many steps involved, and frustrating in its restrictions,” said CMS Office Manager Caryn Parker. “It wasn’t simple; in fact, it was very, very difficult. And it took forever to upload and download files. More often than not, recipients couldn’t even get onto the site to find or download their files.”When Parker needed to download a file via FTP, she often had to summon an on-call technician to go into the office at all hours of the night because it took so long to receive the file.The company also had used courier services to deliver videos and hard copies of documents, but that method had become expensive. Documents generally needed to be sent overnight both to and back from the client, so it was costly at both ends of the delivery process.Finally, CMS attempted to deliver files via e-mail, but with frustrating results. “We had to send 10 or 15 e-mails to get a file across, breaking it into pieces that needed to be reassembled by the recipient in the right order,” Parker recalled. “We also got a lot of e-mail bounce-backs. If the file was just a little too large for the recipient, it would bounce back; so we had to know how large a file the recipient’s system could handle, as well as the size we could send out.”

CMS Inc.Events ProductionCorporate-Events Production Company Eliminates Troublesome FTP and Cuts File Delivery Time by 70 Percent with YouSendIt

© 2010 YouSendIt. All rights reserved.

Case Study

“I would recommend

YouSendIt to anybody.

If you have anything

digital that you need

to send, I recommend

YouSendIt.” Caryn ParkerOffice Manager

CMS Inc.

SolutionFor some time, Parker had been looking for a more effective and secure method of delivering very large digital files. “I knew there had to be something better,” Parker recalled. “It was just a matter of time before we received a file delivered via YouSendIt, and we were immediately interested in it.”Once she tried YouSendIt, Parker registered and subsequently upgraded to the Corporate Suite edition to enable five people within the organization to use it. “I canceled our FTP service immediately and started using YouSendIt,” she said.Rolling it out to other users within the organization was as simple as a face-to-face conversation or e-mail to them explaining that they had a new method to send files, telling them how YouSendIt works and informing them that FTP would no longer be valid.

Why YouSendIt?Parker fell in love with YouSendIt right away, noting “instead of sending just files, we can send a whole folder of files and YouSendIt will Zip it up for us.” She especially liked the fact that YouSendIt could be used directly within Microsoft Outlook, as well as from her desktop with YouSendIt Express, so that she did not even need to open a browser to send files. “It’s very easy to use,” she said. “I could probably call my 10-year-old son in and he would figure out how to get it done in no time.”

Results

Today, Parker says she will send anything via YouSendIt and recommends it to any individual or business that needs to send large files. With YouSendIt, she and her CMS colleagues have been able to:• EliminatetheuseofFTPandalltheassociatedcostsoffeesandstafftimeto

manage uploads and downloads.• Sharplyreducethenumberofhardcopiesoffilesanddiscsthattheydeliver

by courier service, slashing the costs related to courier fees, as well as the time for copying and packaging the materials.

• Securelydeliverlargefilesatleast70percentfasterthantheyhadbeenable to do with FTP and courier services, resulting in faster approvals and more expeditious delivery of proposals.

• AccessfilesthatalreadyhavebeensentbyretrievingthemfromtheYouSendIt server within a 14-day period, a handy capability when an approved employee other than the sender needs the file for a project.

• Speeddeliveryofproposalstoprospects.Parker says that, since switching to YouSendIt, she no longer hears negative comments from staff regarding the delivery of files. “Others in the company feel the same as I do,” she observes. “YouSendIt is easy to use, very convenient, safe and speedy.”

YouSendIt, Inc.1919 S.Bascom Ave., 3rd Floor Campbell, CA 95008866.55U.SENDsales@yousendit.com www.yousendit.com

CMS Inc.Events ProductionCorporate-Events Production Company Eliminates Troublesome FTP and Cuts File Delivery Time by 70 Percent with YouSendIt