Emotional Intelligence

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Hands up if you felt

this way recently…..

Anxious

Frustrated

Annoyed

Irritated

Angry

Lonely

Disillusioned

Tired

Sad

Take your hand

down if those

feelings resulted in

any of these…

Poor Communications

Wasted Time

Stress

Poor Teamwork

Headaches

Sleeplessness

Muscle Tension

Physical Problems

Emotions are DATA

E – motion = energy in motion

Einstein said it…

“We use only 10% of our brain”

Quran

“Allah gave you a brain –

but it’s up to you to learn how to use it”

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DATA

…an organized response

to people and events.

What are Emotions ?

This response can include changes in our:

• Physiology

• Thoughts

• Relationships

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What is EI ?

“The capacity for recognizing

our own feelings and those of

others, for motivating ourselves,

for managing emotions well -

in ourselves and in our

relationships.”

Dr Daniel Goleman

Author of Emotional Intelligence

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The Normal Curve

68%

16% each

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Why Good People Quit their Job?

The primary reason that people

choose to leave their job is……

- Gallup Survey

…because they have a

poor relationship with their boss

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Daniel Goleman’s benchmark model

What is EQ Conceptually?

Self-

Awareness

Self-

Management

Relationship

Management

Social

Awareness

What I See What I Do

Social Competence

Personal Competence

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Self-Awareness

Your ability to accurately recognize your

emotions as they happen and understand

your general tendencies for responding to

different people and situations.

1.

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Self-Management

Using your awareness of your emotions to

choose what you say and do - to positively

direct your behavior.

2.

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2. Self-

Management Can I manage my

emotions and behavior

to a positive outcome?

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Self-Management Strategies

Don’t Ignore it

Admit what’s happening

First

Slow down

Buy some time to think

Second

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Social Awareness

Recognizing and understanding the

emotions and moods of other individuals

and entire groups of people.

3.

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3. Social

Awareness Can I sense and

accurately identify youremotions and tendencies

as I interact with you or a

group?

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Social Awareness Strategies

What’s Below The Surface?

Behaviour

Clothing

Language

Gender

Age

Religion

Job Title

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Learn

About

Differences

Social Awareness Strategies

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LISTEN:

• What is said

• How it is said

WATCH:

• Behaviour

Social Awareness Strategies

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See The Whole Picture

Don’t grasp onto

one observation.

It may not be the

whole story.

Social Awareness Strategies

Take a 6 second

pause

-

so you respond

instead of react

Empathy

What is empathy?

Is it a good or bad thing to “cry in a

movie”?

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Social Awareness Strategies

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Relationship

Management

Using self-awareness, self-management

and social awareness as you relate to other

people for specific purposes over time.

4.

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4. Relationship

Management Can I manage the

interaction I have

with others

constructively and to

a positive outcome?

Integrates the previous

three EQ skills

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Learn the Anatomy of

Working Relationships

Your

Needs

What’s Required

of Us

Their

Needs

Relationship Management

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1. Better understand others

2. Provide helpful feedback

3. Communicate - communication is the response you get

4. Identify problems before they escalate

5. Make better decisions

6. See and seize opportunities

The Whole Picture

allows you to…

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I inspire and influence people when I -

1. Am flexible.

2. Listen to complaints and ideas objectively.

3. Find ways to recognise and reward good work.

4. Provide regular sources of information.

5. Strive to improve working conditions.

6. Involve everyone, as appropriate, in decision making.

7. Provide opportunities for advancement.

8. Build loyalty to the organisation.

9. Praise good performance publicly.

10. Counsel poor performers privately.

11. Nurture a sense of shared values in team players.

12. Give feedback, performance appraisals as motivation.

13. Share my knowledge.

14. Make sure each person feels important.