Case Study:

Sodexo’s Innovative Recruitment

Culture that Breaks the Mold

Arie Ball

Vice President, Talent Acquisition

Sodexo USA

May 22, 2014

@Arie_Ball

@SodexoCareers

#ATC2014

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#ATC2014

About Sodexo

Founded in 1966 in France by Pierre Bellon

Leading provider of Quality of Life Services

Integrated services based on over 150 professions

Present in 80 countries with 420,000 employees,

revenue 18 billion euro

18th largest employer in the world

Sodexo USA has 120,000 employees located in

more than 9000 facilities with $8.8 billion revenue

Innovative service solutions:

● Food Services

● Clinical Nutrition

● Environmental Services

● Facilities Engineering

● Energy Management

Centrally managed Talent Acquistion since 2004

● Virtual recruitment organization of 95

● 5500+ management & professional hires per year

Our product to our clients

is our people; our ability

to attract and retain

talented employees is

pivotal to our company’s

success

#ATC2014

Sodexo’s Talent Acquisition Group

The heart and soul of the company

is creativity and innovation.

-- Robert Iger, CEO, Walt Disney Company

#ATC2014

Our Innovation Journey

Pioneering Social Media

Building a Culture of Innovation

Building an

Employer Brand

Leveraging Technology

Internal Sourcing

2015

What’s Next??

Driving for Business

Results

#ATC2014

To contribute to the success of Sodexo by

attracting and recruiting a highly talented

and diverse workforce

We create a competitive advantage for Sodexo

by recruiting the best internal and external

performers who fuel the growth that creates

extraordinary career opportunities for our

people.

Driving for

business

results

Planning,

Process and

infrastructure

Buckets:

Everyone is a Recruiter o EE Referral, chef catering, former HIPO ees

o Role in hiring process Planning, process and infrastructure o Forecasting and Workforce Planning (sales)

o TTS/Speed o Efficiency o Quality o OFFCP

Sourcing qualified and diverse candidate pool o GM Grade 8+/DM

o Continue to evolve sourcing capabilities/CRM Employment Branding

o Local, targeted campaign targeting o Optimizing source of quality hires

o Social referrals o User reviews

o Global Driving for Business Results

o Talent Advisor o Flexibility, agility

o Labor Market expertise o Global talent advisor

Everyone is

a recruiter

Employment

branding

Sourcing a

qualified &

diverse

candidate

pool

#ATC2014

Sodexo’s Foundation for Innovation

Core Values Service Spirit

Team Spirit

Spirit of Progress

Spirit of Progress We are committed to being at the forefront of best

practices in talent acquisition to attract the best talent the

industry has to offer. Our team is innovative in outlook,

and is not satisfied with the status quo. We continually

measure and benchmark our performance to ensure our

competitive advantage, our talent.

#ATC2014

Sodexo’s Foundation for Innovation

•Align talent strategy with the business strategy

•A culture that is open to risk & not afraid to fail

• Invest in technology, training & professional development

•A performance culture that values customers, team work

& innovation, celebrates best practices & measures and

rewards results

#ATC2014

Examples of 21st Century Recruiting at Sodexo: It’s About Connecting

Employment

Branding

Social

Networking

College

Relationships

Alumni

Recruiting

New

Technologies

Military

Recruiting

Future Leaders

Internship

Diversity

Sourcing

Employee

Referral

External

Relationships

Geographical

& Functional

Social Networking

Blogger

LinkedIn

Twitter

Facebook

YouTube

Flickr

Google+

Pinterest

Integrated Web Presence

Career Site

Job Family Microsites

Veteran’s Microsite

Alumni Microsite

Job Search App

Mobile m.sodexo.jobs

#ATC2014

Second

-Life

Ca

ree

r F

air.

Re

al-L

ife

Jo

bs.

#ATC2014

Pioneer Social Recruiting

#ATC2014

Social Media Utilization Survey – Hires

46% of hires used one or more

Sodexo social spaces to search for jobs or prepare to interview

INTERNAL HIRES 41% used one or more

Careers blog was most read and most

helpful (26%)

Other Most Used:

Microsites (15%)

Career Connections (10%)

LinkedIn (5%)

EXTERNAL HIRES 53% used one or more

Microsites (26%) were most used

Careers blog was most helpful (22%)

Other Most Used:

LinkedIn (13%)

Google+ (8%)

Career Connections (7%)

0

50

100

150

200

250

300

350

400

450

500

0 0.5 1 1.5 2 2.5 3 3.5

Blog

Microsites

eNews

LinkedIn

Google+

Facebook

Twitter

YouTube

Pinterest

Flickr

Internal

(981)

External

(612)

Total

(1593)

Hires

Social Media Utilization

#ATC2014

The One Thing That HR Wants for the Holidays - by Tim Sackett

I’m sure a bunch of HR Pros would ask for a new

employment brand! Oh to be as sexy as Google,

Zappos or Sodexo – wouldn’t that be a wonderful

environment to work in HR? Life just seems easier

when you work for a sexy brand.

#ATC2014

College / Association

Recruiting

& Career Fairs

Career Center

(Kenexa)

SodexoUSA

Careers

Internet

Job Boards

Print &

Tactical

Advertising

Direct

Sourcing

Goal

Create our own high

quality, targeted talent pool

Minimal

Brand

Presence

#ATC2014

page 15

Veteran

Microsite

Housekeeping

Microsite Facilities

Microsite

Dietitian

Microsite

Alumni

Microsite

IS&T

Microsite Culinary

Microsite

Flickr

Profile

Twitter

Profile

LinkedIn

Group

YouTube

Channel

Facebook

Fan Page

Careers

Blog

Reality Reels

Video Contest

Industry

Blogs

C@reer

Connections

Recruiter

eCards

Holiday

eCards

External

Communications

Recruiter

Profiles

Employer of Choice

Awards

Interviews, Lectures

& Panel Discussions

College & Association

Recruiting

Not Ready

Yet

Internet

Job Boards

Job Search

Widget

Refer a

Friend

Star Finder

Referral

SodexoUSA

Careers

Career Center

(iCIMS)

CRM

Avature

Direct

Sourcing

Print &

Tactical

Advertising

Brand

Presence

Network with past, present and future employees

#ATC2014

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Mobile web usage is projected to increase 17 fold

from 2011 to 2016

Including mobile apps, more people access the web

from mobile devices than PC

While 68% of job-seekers use smartphones to search

jobs, only 20% of companies have mobile sites

60% of mobile users will abandon a non-optimized

process

Half of mobile users in Australia have internet-

enabled phones; 26% access the Internet from their

phone daily

Some social networks estimate that 70% of their

traffic comes from mobile devices and apps

Almost 40% of Australian mobile users visit social

networking sites using these devices

The Business Case for Mobile Strategy

#ATC2014

“Worldwide, more people use mobile phones than use a toothbrush” (Michael Becker, Mobile Marketing Association)

From Q4 2010 to Q4 2011, mobile web

traffic increased

102%

40% of all

Social Media traffic is via

mobile device

Planned or not, mobile traffic is being directed to your career site. Are they finding a dead end?

#ATC2014

From Q4 2010 to Q4 2011, mobile web

traffic increased

102%

40% of all

Social Media traffic is via

mobile device

Planned or not, mobile traffic is being directed to your career site. Are they finding a dead end?

The

So

dex

o U

SA C

are

ers

Sit

e is

….

…In

visi

ble

to

a M

ob

ile D

evic

e

ww

w.S

od

ex

o.j

ob

s

#ATC2014

http://m.Sodexo.Jobs

A mobile optimized career site provides the foundation for an integrated mobile job search experience

#ATC2014

No apply should not mean good –bye. Cultivate a talent community with mobile and desktop communications.

@SodexoCareers Latest Tweets

follow, reply, retweet

Catch Up with Sodexo

Careers on Facebook

Watch Sodexo Careers

YouTube Channel

Read Sodexo Careers

Latest Blog Post Get in the Know. Search. Connect. Apply

#ATC2014

Get in the Know. Search. Connect. Apply

Search Jobs by Category

and Location

Select the Best

Job for You!

Log Into Your Career Center

Profile and Apply

Call Home and

Tell Them the Good News!

#ATC2014

Join Talent Community

Network on Social Media

Visit m.Sodexo.Jobs

Log into

network ID

Search 30%

more Jobs

Create a Job

Agents

Make a

Star Finder

Referral

Apply

Log into CC

Profile

Search Jobs!

Create Push

Notice Job

Agents

Apply

Create CC

Profile

Log into

Profile

Search 10%

more Jobs

Create Job

Agents

Apply

Create Alumni

Profile

External Candidate

Mobile Website

(m.sodexo.jobs)

Mobile Apps

(iPad, iPhone,

Android, BB)

Organic & Direct

(Search, Job Boards

Social, etc.)

Going Mobile with an Integrated Recruitment Strategy

Log In & Apply

#ATC2014

Mobile Sodexo Careers by the numbers

Mobile Visitors

2010 – 4% 2011 – 6% 2012 – 14% 2013 – 17%

JobsApp Year 1 10,870

downloads

69 hires

12 mos candidate postings

4200

2010

20,500 pageviews

/month

2011

47,200 pageviews

/month

2012

180,000 pageviews

/month

2013

247,000 pageviews

/month

10% Blog

14% YouTube

40% LinkedIn

50% Facebook JobsApp

Year 2 20,430

downloads

226 hires

6 mos candidate postings

900

18 mos candidate postings

9000

24 mos candidate postings

13,100

44% of Talent

Community Subscribers

55% of hires are

internal transfers & promotions

Expanding Mobile Capabilities

On the web…

› Responsive design websites and

career center portals

www.SodexoFacilitiesJobs.com

In the app…

› Map view of job search results

› Added social media channels and

ability to interact

› Share jobs on Twitter, Facebook or

by email

› In app Star Finder referrals

› Expanded metrics tracking

› Branding and cosmetic updates

Employment

branding

#ATC2014

Internal Mobility Requires a Cultural Commitment

#ATC2014

Internal Mobility Requires a Cultural Commitment

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Laser Focus

• Internal Sourcing

• CRM & Sourcing Technology

• Incentive Plans • Recruiters

• New Account GM

• Branding / Internal marketing of new

account job opportunities

• Video

• eCommunications

• Reconnexions – target former GMs

Right Start Initiatives

80% new business filled w/

Sodexo experienced GMs

• 70% Internal

• 10% Reconnexons

26% of all external GMs are

alumni; a top source for

backfills

#ATC2014

Program Overview Network with and rehire former employees 67% of employees leaving a company would

consider coming back

The Benefits Lower uncertainty Higher quality of hire Faster time to productivity Strong retention rate

Program Highlights Dedicated talent community and website Alumni feature stories and blog series Ongoing eCommunications Professional development webinars Dedicated portal w/access to more jobs

New Features Leverage HiPo data of alumni Build your GM Dream Team approach

• Solicit referrals of top performers

Reconnexions – Sodexo’s Alumni Community

Sourcing a

qualified &

diverse

candidate

pool

Reconnexions Membership of 6000+

• 44% higher retention vs. external hires

over a 3 year period

• 12% vs 1% of external candidates hired

#ATC2014

Star Finder – Sodexo’s Employee Referral Program

The Benefits Improved quality of hire Strong retention rate Decreased cycle time Program Highlights Mobile compatibility New hire company orientation w/

agenda time to submit referrrals 30, 60, 90 day emails to new

employees Anniversary eCard (years 1-5 & 10)

• 57% higher retention vs. external

hires • 19% of Star Finder candidates hired

vs only 1% of external candidates

Sourcing a

qualified &

diverse

candidate

pool

#ATC2014

Improve Process Efficiency & Effectiveness

Comprehensive Process Review ■ Peer and Corporate Executive Board

benchmarking

■ Hiring manager, recruiter and HR surveys &

focus groups

■ Award submission feedback Startwire #9 Most Responsive Employer

PotentialPark #1 Social Media Interaction

Direct Employers Association #1 Technology

■ iCIMS assessment

■ Candidate experience surveys

■ Recruiter Toolbox consulting

In addition to the efficiency, our goal is to

continually validate that our process and

interview questions are predictive.

Planning,

Process and

infrastructure

#ATC2014

Improve Process Efficiency & Effectiveness

■ Reduce number of unqualified candidates posting

■ Comprehensive candidate sourcing rationalization

■ More flexible compensation guidelines

■ Integration of background checks with ATS

■ More efficient interview documentation

■ Improve identification of highest quality candidates

› Candidate tagging and rankings

› Library of preferred qualifications

■ Integration of Avature and iCIMS

■ Improve internal reference check process

■ Simplify interview storage technology

Planning,

Process and

infrastructure

#ATC2014

Focus on Candidate Experience

› Social Sharing Pilot

› Job Board Alternative Project

› Video Job Descriptions

› Enhancements to ERP

› Pay for Performance Contracting

› Internal candidate guidance

› Candidate experience / on-boarding survey

› Just-in-time candidate experience survey

Percent of applicants accepted to a

US Medical School

Percent of applicants accepted

annually by Harvard University

Percent of college players that will

play Professional Basketball

Percent of external candidates

hired by Sodexo

6.2%

1.3%

8.4%

1.1%

Driving for

business

results

19% Percent of Star Finder

candidates hired by Sodexo

12% Percent of Reconnexions

candidates hired by Sodexo

#ATC2014

Social Job Sharing Powered by RolePoint

• RolePoint encourages employees to match their social connections to job openings at Sodexo

• With the help of RolePoint, every Sodexo employee is a recruiter and every one of their contacts is a potential candidate

Health Care (NE) Social Sharing Project

• To engage the networks of our hiring partners and encourage an Everyone is a Recruiter philosophy

• To increase the visibility of our jobs and referrals to fill them

Employee Advocacy Leveraging Employees’ Social Graph

Everyone is

a recruiter

Most LinkedIn users have more

than 9000 2nd degree

connections. Endorse that!

The average @Twitter user has

208 followers. #ThatsALot!

The average Facebook user has

245 friends and a network of

over 31,000. LOLZZZZZ

% of people are likely to trust a

recommendation from a friend

or family member online.

If 1 recruiter shared 1 job 1

time per week for 1 year, the job

could be seen 33,342 times!

60%

70%

80%

90%

83%

79%

Sodexo Engagement Survey I would not hesitate to recommend Sodexo to a

friend seeking employment

Given the opportunity, I tell others great things

about working at Sodexo

#ATC2014

A Culture of Teamwork

Candidate Experience

Task Force

Communications

Coordination Team

NSMH Planning Teams

Avature Superusers

Team

Diversity Sourcing Team

CROWN Team

Military Sourcing Team

Brand Ambassadors

Team

Employee Referral Team

Career Connections

Team

Reconnexions Team

Talent Advisory Board &

Advisory Council

Cross Divisional Career

Fairs

#ATC2014

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Teams & Task Forces

Avature

Implementation Team

■ Scott Sherman

■ Heather Thomas

■ Chloé Rada

■ Sally Bristol

■ Anthony Scarpino

■ Amber Almeida

■ Amy Brooks

■ Susan Foreacre

■ Mindi Gale

■ Tracie Hoffman

■ Christine Turkal

■ Neil Kilgallon

■ Debbi Oryszak

■ Yvonne Schuster

■ Janet Stoberl

■ Suzanne Thompson

■ Jennifer Tschilar

■ Coral Zelachowski

■ Heather Thomas

■ Chloe Rada

■ Sally Bristol

■ Scott Sherman

Avature Super Users Team

#ATC2014

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Diversity Sourcing Team ■ Suzanne Thompson

■ Adriana Gonzalez

■ Jan Stoberl

■ Angela Kerkman

■ Kristen Strohmyer

■ Heather Thomas

■ Rita Sanders

■ Judy Hall

■ Scott Sherman

Teams & Task Forces

Enlightenment Program ■ Mark Stewart

■ Jennifer Tschilar

■ Bud Mason

■ June Thompson

■ Suzanne Thompson

■ Neil Kilgallon

■ Krystle Lincoln

■ Sherie Valderrama

• Mark Stewart

• Rachel Stamm

• Amy Taylor

• Tracie Hoffman

• Tami Carter

• Pat Moore

• Padma

Durvasula

Military Sourcing Team

#ATC2014

Teams & Task Forces

Star Finder

EBRG Champions

■ Mark Stewart

■ Bina Vachhani

■ Darla Mayse

■ Michelle Robinson

■ Suzanne Thompson

■ Suzanne Harvey

■ Debbi Oryszak

■ Susan Foreacre

■ Amy Davin Cho

■ Lorna Fuller

Star Finder Team

■ Trisha Gary

■ Chloé Rada

■ Rita Sanders

■ Trish Freshwater

■ Lisa Garden

■ Kristen Jacobs

Star Finder Hires

■ Neil Kilgallon (11)

■ Jo Klingberg (7)

■ Mindi Gale (7)

■ Bina Vachhani (6)

■ Kathy Emmart (6)

■ Maria Houchins (6)

■ Patti Daiber (6)

#ATC2014

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Employee Business Resource Group Leaders

AALF

■ Michelle Robinson

■ Suzanne Thompson

Cross Market Diversity Council

■ Debbi Oryszak

■ Amy Brooks

HONOR

■ Helen Winter

iGen

■ Lorna Fuller

SOAR

■ Benjamin Huhn

PANG

■ Bina Vachhani

■ Suzanne Thompson

■ Amber Almeida

SOL

■ Sherie Valderrama

WiNG

■ Debbi Oryszak

■ Jennifer Tschilar

#ATC2014

N

S

M

H

■ Marilyn Scheff

■ Nanette Harty

■ Maria Houchins

■ Sandy Joiner

■ Pat Moore

■ Jennifer Macias

■ Judy Hall

■ Ayershia Dastgir

■ Chloé Rada

■ Michelle Robinson

NSMH Planning Committee FY 2013

Derren Thompson

Shane Tirpak, Chair

Gina Smethurst, Co-Chair

NSMH Regionals FY 2013

■ Michelle Robinson

■ Derren Thompson

■ Colleen McKie

■ Suzanne Thompson

#ATC2014

■ Rachel Bargiel

■ Daniela DeLuca

■ Padma Durvasula

■ Trish Freshwater

■ Lilibeth Garcia

■ Adriana Gonzalez

■ Autumn McReynolds

■ Chloé Rada

■ Michelle Robinson

■ Marilyn Scheff

■ Amy Taylor

■ Coral Zelachowski

■ Kristen Jacobs

N

S

M

H

NSMH Planning Committee FY 2014

Co-Chairs: Debbi Oryszak and Derren Thompson

NSMH Regionals FY 2014

■ Michelle Robinson

■ Derren Thompson

■ Colleen McKie

#ATC2014

Teams & Task Forces

■ Sandy Joiner

■ Jeanne Strassburger

■ Shanda Jenkins

■ Shane Tirpak

■ Bina Vachhani

■ Tami Carter McNulty

■ Lisa Curry

■ Amy Brooks

■ Judy Hall

■ Lilibeth Garcia

■ Suzanne Thompson

■ Jennifer Tschilar

■ Derren Thompson

■ Helen Winter

■ Jennifer Macias

■ Sharon McNeeley

■ Maria Houchins

■ Colleen McKie

■ Doreen Settles

■ Rahel Hagos

■ Robyn Bloomberg

FY13 Top College Hires

Amy Davin Cho (16)

Tami Carter McNulty (8)

Colleen McKie, Daniella

Deluca, Debby Oryszak,

Karen Graham (5)

Maria Houchins (4)

Doreen Settles, Greg

York, Helen Winter,

Suzanne Thompson (3)

College Recruiters Organized for

World Class New Hires (CROWN) Team

#ATC2014

Teams & Task Forces

Social Job Sharing

■ Amy Brooks

■ Lisa Curry

■ Mindi Gale

■ Karen Graham

■ Maria Houchins

■ Jo Klingberg

■ Rachel Stamm

■ Jan Stoberl

■ Shane Tirpak

■ Bina Vachhani

■ Angela Wilson

■ Darla Mayse

Language Skills

■ Amy Brooks

■ Daniela DeLuca

■ Lilibeth Garcia

■ Adriana Gonzalez

■ Amy Taylor

■ Bina Vachhani

Country Club

Chef Sourcing

■ Amy Brooks

■ Padma Durvasula

■ Karen Graham

■ Angela Kerkman

■ Helen Winter

■ Coral Zelachowski

Country Club

Chef Sourcing

#ATC2014

Teams & Task Forces

■ Arie Ball

■ Cathy Barton

■ Anthony Scarpino

■ Sherie Valderrama

■ Dave Stocke

■ Elina Mathieu

■ Alain Glehello

ATS Candidate Ranking Project Team

■ Suzanne Thompson

■ Jennifer Macias

■ Gina Smethurst

■ Cathy Barton

■ Anthony Scarpino

HM Interview Scheduling Team

■ Andrew Wagle

■ Gina Smethurst

■ Trisha Gary

Background Check Integration Team

#ATC2014

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Virtual Star Nomination Committee

■ Cathy Barton

■ Andrew Wagle

■ Emily Feury

Teams & Task Forces

Brand Ambassador Nominating Committee

■ Chloé Rada

■ Emily Feury

■ Trisha Gary

■ Anthony Scarpino

Que Social Administrators

■ Karen Graham

■ Michelle Robinson

■ Emily Feury

■ Trisha Gary

■ Trish Freshwater

■ Autumn McReynolds

■ Kristen Jacobs

■ Chloé Rada

#ATC2014

Brand Ambassadors

■ Rod Pollard

■ Alberto Ortega

■ Margaret Mangan

■ Padma Durvasula

■ Jen Boisvert

■ Jeff Avery

■ Nina Crowley

■ Katie Greeves

■ Bruce Squibb

■ Jillian Butt

■ Colleen McKie

Guest Bloggers

■ Jen Macias

■ Amber Almeida

■ Bina Vachhani

■ Doreen Settles

■ Karen Graham

■ Tracie Hoffman

■ Nanette Harty

■ Suzanne Thompson

■ Jennifer Tschilar

■ Andrew Wagle

Recruiter Series Bloggers

#ATC2014

Brand Ambassadors of the Month

■ Debbi Oryszak

■ Jan Stoberl

■ Kristen Strohmyer

■ Kathy Emmart

■ Tracie Hoffman

■ Helen Winter

■ Yvonne Schuster

■ Mindi Gale

■ Jen Macias

■ Neil Kilgallon

#ATC2014

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Career Connections Newsletter Trish Freshwater, Editor

Teams & Task Forces

FY 2013

■ Amber Almeida

■ Scott Sherman

■ Derren Thompson

■ Karen Graham

■ Helen Winter

■ Maria Houchins

■ Darla Mayse

FY 2014

■ Amber Almeida

■ Lisa Curry

■ Karen Graham

■ Darla Mayse

■ Derren Thompson

■ Helen Winter

#ATC2014

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■ Trish

Freshwater

■ Facilities

Recruitment

Team

■ Gina

Smethurst

■ Sarah

Huff

■ Suzanne

Thompson

■ Emily

Feury

■ Darla

Mayse

■ Bina

Vachhani

■ Lorna

Fuller

■ Andrew

Wagle

■ Shanda

Jenkins

■ Chloé

Rada

■ Kristen

Jacobs

■ Autumn

McReynolds

Teams & Task Forces

Microsite Subject Matter Experts

#ATC2014

■ Derren Thompson

UMES Advisory Board & Morgan

State Hospitality Program Board

■ Lorna Fuller

Dietetic Technology Advisory Board;

NOBIDAN Chair; Academy of

Nutrition Nominating Committee

■ Arie Ball

MFHA Board, ERE & HCI Advisory

Boards, Workforce Management

Advisory Board

■ Bina Vachhani

Indian Academy of Nutrition and

Dietetics Group

Organization Committees & Leadership

■ Tami Carter

Frederick County SHRM

■ Suzanne Thompson

WFF Social Media Committee

■ Darla Mayse

Junior League of Memphis

■ Krystle Lincoln

Toastmasters Sargent at Arms

■ Chloé Rada

STAR Chicago

■ Amber Almeida

CWEEL Chapter Representative

■ Sherie Valderrama

ACF Certification Board

#ATC2014

■ Krystle Lincoln Member, HQ Professional Engagement Program

HQ HR Action Team Member

■ Amanda St John Flexibility Implementation Taskforce 2013

■ Setoria Key Member, HQ Professional Engagement Program

■ Amy Brooks Midwest Diversity Champion

■ Jennifer Tschilar HQ Employee Engagement Team

Sodexo Committees & Leadership

#ATC2014

Department Call Presenters

Cathy Barton

Nanette Harty

Suzanne Harvey

Amy Brooks

The Clinical Team

Recruitment Managers

Anthony Scarpino

Benjamin Huhn

Sherie Valderrama

Suzanne Thompson

Neil Kilgallon

Michelle Robinson

Derren Thompson

Shane Tirpak

Chloe Rada

Scott Sherman

Gina Smethurst

Heather Thomas

Arie Ball

Rita Sanders

Amanda St John

Debbi Oryszak

Team Garden

TALA Cohort Groups

June Thompson

Steven Terry

Philip Martin

Amanda Barron

Diversity Sourcing Team

Darla Mayse

Setoria Key

Brian Fish

Bill Yaglou

Bill Anstee

Tracie Hoffman

Robert Triplett

Rachel Permuth- Levine

Sarah Jackson

J Atkinson

Heide Tabscott

Team Valderrama

Pat Michaels

Kathryn Smyles

Tim Reddington

Jessica Albere

Strategic Sourcing Team

Bonnie Green

Lisa Fortna

Tina Burke

Jennifer Macias

Amy Davin Cho

David Simpson

Alie Fetterman

Elaine Henry

Karen Dutton

Suzanne Harvey

Jennifer Tschilar

Trish Freshwater

Tammy Holland

Jeanne Strassburger

Lisa Garden

Apryl Fleming

Sue Black

Judy Hall

Andrew Wagle

#ATC2014

Continuous Learning

PHR / SPHR

Vickie Morgan, SPHR

Angela Kerkman PHR

Debbi Oryszak PHR

Pat Moore PHR

Jan Stoberl SPHR

Lisa Garden, SPHR

CIR & CDR Certified

& Re-Certified in 2013

#ATC2014

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■ Rachel Bargiel

■ Robyn Bloomberg

■ Patti Daiber

■ Amy Davin Cho

■ Padma Durvasula

■ Lorna Fuller

■ Lilibeth Garcia

■ Adriana Gonzalez

■ Karen Graham

■ Judy Hall

■ Tracie Hoffman

■ Angela Kerkman

■ Darla Mayse

■ Pat Moore

■ Vickie Morgan

■ Mark Stewart

■ Jan Stoberl

■ Amy Taylor

■ Kris Strohmyer

■ Amanda St. John

■ Heather Thomas

■ Derren Thompson

■ Jeanne Strassburger

■ Coral Zelachowski

Professional Development

Talent Advisor Leadership Academy Cohort 3

#ATC2014

Future Leader Intern Mentors

■ Scott Sherman

■ Darla Mayse

■ Karen Graham

■ Trish Gary

■ Derren Thompson

College Student Mentors

■ Arie Ball, UMASS

■ Lisa Garden, UMASS

■ Michelle Robinson

LIFT

■ Debbi Oryszak, Co-chair

■ Apryl Fleming

M

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T

O

R

I

N

G

FY13 New Team Mentors ■ Sarah Huff

■ Neil Kilgallon

■ Angela Wilson

■ Trisha Gary

■ Debbi Oryszak

■ Jeanne Strassburger

■ Patricia Moore

■ Sandy Joiner

■ Angela Kerkman

■ Susan Foreacre

■ Greg York

■ Amy Davin Cho

■ Maria Houchins

■ Shanda Jenkins

■ Padma Durvasula

IMPACT USA

■ Lisa Garden

■ Sherie Valderrama

■ Arie Ball

■ Anthony Scarpino

IMPACT Canada

■ Arie Ball

■ Anthony Scarpino

AALF Peer2Peer Committee

■ Amanda St John

#ATC2014

Contest Winners

FITBIT CHALLENGE – STEP THIS WAY!

May- Marilyn Scheff

June- Lisa Garden

July- Mark Stewart

August- Judy Hall

September- Debbi Oryszak

October- Bina Vachhani

November- Trisha Gary

December- Shane Tirpak

QUEsocial Lifetime Leaders

☺ Yvonne Schuster 76539

☺ Judy Hall 75753

☺ Sandy Joiner 71499

☺ Karen Graham 59866

☺ Emily Feury 56055

☺ Monica Sims 54629

☺ Amy Brooks 54336

☺ Arie Ball 53512

☺ Tracie Hoffman 49178

☺ Andrew Wagle 44564

#ATC2014

Appreciation Cards

TO FROM

Michelle Robinson Chloe Rada

Karen Graham Chloe Rada

Darla Mayse Chloe Rada

Trish Freshwater Chloe Rada

Emily Feury Chloe Rada

Trisha Gary Chloe Rada

Coral Zelachowski, Amy

Brooks, Angela Wilson,

Karen Graham, Daniela

DeLuca

Lisa Garden

Sally Bristol Jan Stoberl

Karen Graham Mindi Gale

Amy Brooks & Angela

Wilson Daniela DeLuca

TO FROM

Amanda St. John Sherie Valderrama

Tracie Hoffman Amy Davin Cho

Derren Thompson Amy Davin Cho

Tracie Hoffman & Derren Thompson

Gina Smethurst

Jennifer Derasmo Gina Smethurst

Rita Sanders Darla Mayse

Kris Strohmyer, Amy

Brooks, & Debbi Oryszak Lisa Garden

Amanda St. John Derren Thompson

Daniela DeLuca Derren Thompson

Tami Carter- McNulty Derren Thompson

Setoria Key Derren Thompson

TO FROM

Marguerite Granat Jeanne Strassburger

Padma Durvasula Daniela DeLuca

Amy Brooks, Kathy Emmart,

Judy Hall, Sarah Huff,

Sandy Joiner, Rita Sanders,

Doreen Settles, Janet

Stoberl, Bina Vachhani,

Cathy Barton

Marguerite Granat

Amanda St. John Daniela DeLuca

Susan Laramee Arie Ball

Amy Brooks, Padma

Durvasula, Kathy Emmart,

Daniela Deluca, Karen

Graham, Angela Kerkman,

Angela Wilson

Jan Stoberl

Jonathan Adkins Tami Carter & Patti Daiber

TO FROM

Ayershia Dastgir Lisa Garden

Sally Bristol & Jennifer

Derasmo Renee Brooks

Kris Strohmyer Karen Graham

Sally Bristol Karen Graham

Greg York, Bina Vachhani, Suzanne Thompson,

Marilyn Scheff Shari McNEeley

Jan Stoberl, Sarah Huff,

Setoria Key Shari McNeeley

Kris Strohmyer Shari McNeeley

Krystle Lincoln Derren Thompson

Shane Tirpak Emily Feury

Susan Foreacre Emily Feury

TO FROM

Padma Durvasula Jennifer Macias

Jan Stoberl Jennifer Macias

Angela Wilson Jennifer Macias

Trisha Gary, Emily Feury, Jennifer Macias

Amy Brooks

Bina Vachhani Lorna Fuller

Chloe Rada Lorna Fuller

Lisa Schmeck Lorna Fuller

Mindi Gale Lorna Fuller

Pat Moore Lorna Fuller

Ben Huhn Lorna Fuller

Vickie Morgan Jennifer Macias

Coral Zelachowski Jennifer Macias

TO FROM

Colleen McKie Sandy Ronning

Vickie Morgan Amy Brooks

Krystle Lincoln Sherie Valderrama

Neil Kilgallon Suzanne Thompson

Rita Sanders Debbi Oryszak

Emily Feury Lisa Garden

Trish Freshwater Chloe Rada

Heather Thomas Mindi Gale

Rachel Bargiel, Patti Daiber,

& Derren Thompson Karen Graham

Setoria Key Sherie Valderrama

Coral Zelachowski Jeanne Strassburger

Lisa Garden Jan Stoberl

TO FROM

Colleen McKie Sandy Ronning

Vickie Morgan Amy Brooks

Krystle Lincoln Sherie Valderrama

Neil Kilgallon Suzanne Thompson

Rita Sanders Debbi Oryszak

Emily Feury Lisa Garden

Trish Freshwater Chloe Rada

Heather Thomas Mindi Gale

Rachel Bargiel, Patti Daiber,

& Derren Thompson Karen Graham

Tracie Hoffman Amy Davin Cho

Setoria Key Sherie Valderrama

Shari McNeeley Jan Stoberl

TO FROM

Krystle Lincoln & Setoria

Key Anne Scott

Trisha Gary Emily Feury

Krystle Lincoln, Ayershia

Dastgir, Neil Kilgallon Derren Thompson

Emily Feury Trisha Gary

Kris Strohmyer Jennifer Macias

Debbi Oryszak Jennifer Macias

Shari McNeeley Jennifer Macias

Rita Sanders Cathy Barton

Sally Bristol Cathy Barton

Judy Hall Christine Turkal

Rita Sanders Cheryl Butler

TO FROM

Colleen McKie Sandy Ronning

Vickie Morgan Amy Brooks

Krystle Lincoln Sherie Valderrama

Neil Kilgallon Suzanne Thompson

Rita Sanders Debbi Oryszak

Emily Feury Lisa Garden

Trish Freshwater Chloe Rada

Heather Thomas Mindi Gale

Rachel Bargiel, Patti Daiber,

& Derren Thompson Karen Graham

Tracie Hoffman Amy Davin Cho

Setoria Key Sherie Valderrama

Sally Bristol Heather Thomas

TO FROM

Anthony Scarpino Michelle Robinson

Rita Sanders Yvonne Schuster

Sarah Huff Yvonne Schuster

Setoria Key Yvonne Schuster

Debbi Oryszak Amy Bynon

Jo Klingberg, Shanda Jenkins, Maria Houchins

Tami Carter- McNulty

Jennifer Macias Amy Brooks

Krystle Lincoln, Jennifer

Tschilar, Mark Stewart, June

Thompson

Sherie Valderrama

Greg York Sherie Valderrama

Karen Graham Chloe Rada

TO FROM

Angela Wilson Lisa Garden

Suzanne Thompson Heather Thomas

Greg York Arie Ball

Janet Stoberl Amy Brooks

Coral Zelachowski, Angela Kerkman, Karen Graham, Padma Durvasula, Helen

Winter

Amy Brooks

Colleen McKie, Sandy Joiner, Chloe Rada

Suzanne Thompson

Ben Huhn Suzanne Thompson

Coral Zelachowski Heather Thomas

Rita Sanders Sherie Valderrama

Suzanne Thompson Sherie Valderrama

TO FROM

Ayershia Dastgir Julia Bayless

Rachel Bargiel Lisa Garden

Rita Sanders Rachel Bargiel

Mindi Gale Janet Stoberl

Donna Davis Amy Davin Cho

Shane Tirpak The Clinical Team

Amy Brooks The Clinical Team

Jen Macias The Clinical Team

Janet Stoberl The Clinical Team

Trish Gary The Clinical Team

Amy Bynon The Clinical Team

Linda Coleman Cheryl Butler

TO FROM

Susan Foreacre Lisa Garden

Angela Kerkman Daniela DeLuca

Padma Durvasula Daniela DeLuca

Angela Wilson Daniela DeLuca

Helen Winter Emily Feury

Sarah Huff Lisa Curry

Angela Kerkman Karen Graham

Helen Winter Karen Graham

Amber Almeida Chloe Rada

Bina Vachhani Chloe Rada

Doreen Settles Chloe Rada

TO FROM

Amy Davin Cho Monica Sims

Rachel Stamm Monica Sims

Judy Hall Monica Sims

Vivan Nguyen Michelle Robinson

Trish Freshwater Michelle Robinson

Benjamin Huhn Jan Stoberl

Vivan Nguyen Susan Foreacre

Padma Durvasula Heather Thomas

Jeanne Strassburger Lisa Garden

Benjamin Huhn Darla Mayse

Krystal Lincoln Kris Strohmyer

TO FROM

Angela Kerkman, Padma

Durvasula, Nanette Harty Jeanne Strassburger

Sandy Joiner Lisa Garden

Gina Smethurst, Rachel

Stamm, Amy Davin Cho,

Doreen Settles, Sarah Huff,

Vivan Nguyen, Yvonne

Schuster, Sally Bristol,

Andrew Wagle, Tami Carter

Judy Hall & Scott Sherman

Bryan Hesse Scott Sherman

Patti Daiber Scott Sherman

Bilal Baluch Angela Kerkman

Padmaja Durvasula Angela Kerkman

Rita Sanders Mindi Gale

Chloe Rada Lois Edwards

TO FROM

Lilibeth Garcia & Derren

Thompson Suzanne Thompson

Autumn McReynolds Suzanne Thompson

Bilal Baluch Heather Thomas

Christine Turkal Heather Thomas

Susan Foreacre Emily Feury

Jen Macias Amy Brooks

Sally Bristol Judy Hall

Amy Brooks Arie Ball

Nanette Harty Arie Ball

Patti Daiber Arie Ball

Angela Wilson Arie Ball

Amy Davin Cho Arie Ball

Tracie Hoffman Amy Davin Cho

TO FROM

Janet Stoberl Karen Graham

Suzanne Thompson Chloe Rada

Rita Sanders Suzanne Thompson

Andrew Wagle Chloe Rada

Tricia Freshwater Suzanne Thompson

Amy Brooks Emily Feury

Angela Wilson Amy Taylor

Suzanne Thompson Jen Macias

Shanda Jenkins, Maria

Houchins, Helen Winter,

Coral Zelachowski, Lisa

Garden

Emily Feury

Heather Thomas Jan Stoberl

Shanda Jenkins Andrew Wagle

TO FROM

Doreen Settles Trisha Gary

Helen Winter Trisha Gary

Lorna Fuller Trisha Gary

Vickie Morgan Trisha Gary

Vickie Morgan Trisha Gary

Chloe Rada Trisha Gary

Trish Freshwater Trisha Gary

Tracie Hoffman Chloe Rada

Nanette Harty Chloe Rada

Krystle Lincoln, Ayershia

Dastgir, Neil Kilgallon, Ben

Huhn, Trish Freshwater,

Setoria Key

Arie Ball

#ATC2014

Appreciation Cards

#ATC2014

Appreciation Cards

…there's nothing in this world I wouldn't do.

If the sky comes falling down for you…

Simply the Best

2013-2014 Talent Acquisition Virtual Stars

#SodexoTAC

2013 Talent Acquisition Spirit Award Winners

Team Spirit:

Susan Foreacre

Executive Recruitment Team

Spirit of Service:

Gina Smethurst

FY12 New Recruiter Mentors

Spirit of Progress:

Andrew Wagle

Phone Screen Redesign Team

Karen Greg Padma

Human Resources Partner:

Mairo Akposé

Diversity Partner:

Kerwin Higashi

Everyone is a Recruiter:

Ellis Kirby

Key Support Partner:

Chloé Rada

Values Award:

Karen Graham

BU

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MP

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News Outlets

Beyond Job Boards

Firms Enlist More

Recruiters

Recruiters Rethink

Online Playbook

Sorting technology turns

talent search into a science

Blog: Working the Room –

Reading List

Aggressive

Approaches Win

Passive

Candidates

Twenty-One Top

Twitter Tips

Trade Journals/Blogs

Sodexo is Hiring!

(3.6 million viewers)

Job Seekers

Wait in Heat for

Job Fair

Job Shop

Boost Your Career

with Social Media

Workplace 101:

Tory Johnson's

Tips for How to

Ask for A Raise

Books

Forthcoming

Books:

Heather

Huhman on

Gen Y

Daisy

Wright’s

Tell Stories,

Get Hired

Tim Sackett ‘s Employment

Brand Blog placed Sodexo in

the company of Google and

Zappos in “The One Thing

HR Wants for Christmas.”

#ATC2014

BU

ILD

ING

OU

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MP

LO

YM

EN

T B

RA

ND

Industry and International Influencers Presentations

Keeping Candidates Warm: Leveraging Web

2.0 Strategies for Scalability

Diversity Recruiting Strategies Social Media

video series

Leveraging Social Media for our #coolgov

How Sodexo Prioritizes

Diversity in Executive

Search, HCI

Fall 2010 Keynote

Spring 2010, 2012

Speaker Presentations

Represented on 16 Boards and

Advisory Boards

“Sodexo is the smartest recruiting

organization on the planet.” - CEB

Director

“Examples of these “elite”

recruiting organizations over the

last few years include … Sodexo.”

– Dr. John Sullivan, HR leader

“Sodexo is a talent management

innovator in an industry that is not

known for pushing the envelope.” -

Dr. John Sullivan, HR leader, in Where

to Work if You’re a Talent

Management Rock Star

• Top 5 Diversity Leaders on

Twitter

• Selected as #1 company on

Twitter by TBWA Corporate

Tru London, Tru Amsterdam,

Tru Manchester Tru Ireland

2011 Scandinavian

Employer Branding -

Copenhagen

2010 Italian Employer

Branding Summit – Milan

Employer Brand

Leadership – Brussels

Dubai, UAE

#ATC2014

AW

AR

DS

& R

EC

OG

NIT

ION

Diversity Edge Magazine’s Best Companies for Diverse Graduates Diversity Edge Best Company for Diversity (2009) (in partnership with Office of Diversity) Onrec.com Most Innovation College Recruitment Program (2009) Best College Recruitment Program, Best Employee Referral Program (2009) Best Social Media Recruitment (2010) Excellence in Inclusion Recruiting (2011) Black Collegian Top 100 Employers (2009, 2010) Recognized for Bridges to Business recruitment efforts Black Enterprise Best Company for Diversity (in partnership with OOD 2009, 2010, 2011) Hispanic Business Magazine Top 60 Diversity Elite Employer (2009, 2010, 2011 in partnership with OOD)

Workforce Management Optimas Awards for: Service (2008), Vision (2009), Innovation (2011), Vision (2012) NRAEF Spirit Award Winner (2009) DiversityInc – #1 on the Top 50 Companies list and #2 for Recruitment and Retention (partnership with Office of Diversity) (2011, 2012, 2013) SNCR Excellence Award (2009) SCNR Award for Mobile Media (2012) CollegeGrad.com Top 50 Employers for Entry Level Jobs (2009, 2010) CollegeGrad.com Top 200 Intern Employers (2009, 2010) GI Jobs Top 100 Military Friendly Employer (2010, 2011, 2012, 2013, 2014) Human Capital Leadership Award for Innovative Business Solutions Recognized – Competitive Workforce (2009) Champion of Learning – 2009, 2010 Employee Learning Week 2010 Excellence in Practice Award

Latina Style 50 Top Companies to Work For in US (2009, 2010 , 2011 in partnership with OOD) Best Companies for Diversity (2011) Listed as top company for a Career in Talent Management; Best Diversity Recruitment Program 2008, 2010 Recruitment Dept of the Year, 2011 finalist –Best Employer Brand, 2012 finalist – Best Employer Brand 2012 iCIMS Excellence Awards – Honorable Mention for Innovative Recruitment Award Member Awards – Technology Winner 2012 StartWire’s #9 Most Responsive Employer – 2013 FlexJobs Top 100 Company for Remote Work – 2014

2014 Most Social Company

https://www.google.com/search?site=imghp&tbm=isch&source=hp

&biw=1280&bih=695&q=animated+gif+fireworks&oq=animated+gif

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gdii=_

#ATC2014

Test Google Glass and identify opportunities to use in operations and/or employment branding.

Video

Mobile

New Media

Innovation

Employment Branding Initiatives Employment

branding

#ATC2014

Arie Ball Vice President Sourcing & Talent Acquisition

@Arie_Ball

Thank you

#ATC2014

Extra slides

Introducing…Que Social

Social Rock Star

So So Social

One 2 Watch

Social Newbie

Socially Challenged

#ATC2014

Right Start Initiatives - Measurements of Success

Strong Pipeline of Internal &

Alumni GM Level Talent

GM in Place when Unit

Opens

Lower TTS for GM Positions

on New Business Accounts

More Internal & Alumni GM

Hires for New Business Accounts

Candidates with Contingent

Offers Available for Sales

Proposals

#ATC2014

Services Sector hiring rate up 11.7% vs. Jan ‘13

Increased turnover as economy improves

OFCCP requirements related to reporting, people

with disabilities & veterans

GlassDoor monthly traffic is up 61% with 50%

over 40 years old

Desire for hourly recruitment support

Increasing urgency to fill jobs quickly

• Limited relocation

• Reduced resource positions

• Fewer college hires and interns

Compensation guidelines

Range of Quality of Life Services increasing

HM self-assess below benchmark in their ability to assess talent (CLC)

Mobile adoption continuing to grow

Industr

y

Tre

nd

s Internal Environment

External Trends

• Internal candidate preference

• Increased clients involvement

• Counter and competing offers

Unemployment Rate Jan 2013 Jan 2014

National 7.9% 6.6%

Bachelors Degree 3.8% 3.2%

HS Degree 8.1% 6.5%

All Veterans 7.6% 5.6%

Gulf Era Vets 11.7% 7.9%

Competition for talent is intensifying

#ATC2014

Job Board Alternative Pilot

Identify more effective and cost/time efficient media options for attracting quality candidates

Reduce recruiter time spent processing unqualified candidates Improve time to slate

3 recruitment teams & 2 high volume external hire job categories

Baseline and follow up metrics Source of hire Source of quality candidates Candidate diversity Time to slate Time to fill

Sourcing a

qualified &

diverse

candidate

pool

#ATC2014

Improve Process Efficiency & Effectiveness

■ Multiple position postings

■ Revised minimum slate requirements

■ Elimination of review panel process

■ Elimination of competency interview requirements

■ Manager approval process

■ iCIMS refinements

Planning,

Process and

infrastructure

#ATC2014

Test Google Glass and identify opportunities to use in operations and/or employment branding.

Video

Mobile

New Media

Innovation

Employment Branding Initiatives Employment

branding

#ATC2014

http://youtu.be/v1uyQZNg2vE