Customer ServiceAT ITS BEST – AND WORST

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officeteam.com

OT-0915Source: OfficeTeam survey of 1,001 workers in the United States

officeteam.com

71% of people are likely to

contact a company with feedback following a

GOODcustomer service

experience.

79%will reach out after receiving

BADcustomer service.

THE CUSTOMERS HAVE SPOKEN

@

officeteam.com

OT-0915

officeteam.com

Source: OfficeTeam survey of 1,001 workers in the United States

GOOD,THE BADTHE UGLYTHE&

have a bad customer service experience at least once a month!42%

get bad customer service at least once a year.89%

75% of people have a good customer service experience at least once a month.

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officeteam.com

Source: OfficeTeam survey of 1,001 workers in the United States

HOW TO LOSE CUSTOMERS FAST

59%of respondents said it takes just 1 or 2 bad customer service experiences to decide not to work witha company in the future.

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To learn more about the importance of

good customer service, visit blog.officeteam.com.