Office Temping Guide

OFFICE ANGELS tEmpING GuIdE

Office Angels Temping Guide | office-angels.com

Office Angels Temping Guide | page 2 of 10

At Office Angels, we place our temporary candidates into assignments based on their skills, experience and availability to work. When a suitable assignment arises, we will contact you to discuss the details. However, you are under no obligation to take it.

If you do undertake an assignment through Office Angels, please understand that you will be acting as an ambassador for our company, and therefore we expect you to act in a professional manner and to adhere to the conditions outlined in your employment contract at all times.

signed copy to your local branch, and once the contract is signed, you are an employee of Office Angels.

the contract will always include:•the reason for the assignment

•the place of work

•the duties of employment

•the code of conduct

•the hours of employment

•the pay and paid annual leave entitlement

•the rules for continuation or termination of employment

5. If you’re sick or running lateIn the event of absence due to sickness or injury, you must personally inform Office Angels of the reason for the absence as soon as possible.

In respect of any period of absence, you should be entitled to Statutory Sick pay, subject to qualification in accordance with the rules of the scheme and you submitting appropriate medical certificates and self-certification.

If you are late for an assignment, please contact your local branch no later than 8.30am on the day.

6. TimesheetEach week you will receive a timesheet on which you must record your daily hours. When recording your hours please round them up to the nearest quarter. Each quarter of an hour represents 0.25 so if you have worked 7 ¼ hours you should write 7.25. 7 ½ hours would be 7.5 and 7 ¾ would be 7.75.

1. Registering with Office AngelsWhen you come into your local branch of Office Angels, you will be asked to complete mandatory registration forms and any evaluations that we feel are relevant to you.

You will need to bring with you a form of official identification, such as a valid passport or Birth Certificate, along with a document displaying your National Insurance number.

the whole registration process will take up to 1 ½ hours. If you’re unable to attend a full-length registration, please inform us when making an appointment and we can email the forms and evaluation for you to complete at home. Bring these to your face-to-face meeting and registration should only take around 40 minutes.

2. Before the assignmentWhen your Office Angels consultant offers you an assignment, they will explain what the role involves, along with the environment you’ll be working in. After confirming our choice with the client, we’ll contact you to sign the contract.

3. How you will be contactedIf you apply for a role or send your CV directly to Office Angels, your recruitment consultant will contact you by phone or by email. please feel free to contact your local branch if you have not heard from them.

4. The contract of employmentthe assignment contract is a written agreement. It will be sent to you by your local branch within the first two working days of the start of the assignment. You need to return a

YOur ASSIGNmENt


YOur ASSIGNmENt CONt’d

When entering your hours, please make sure that you enter them on the correct days and that you deduct any break time from your total hours. Any overtime worked must be authorised and clearly marked as such. Ot1 = time and a half and Ot2 = double time.

You then need to sign and date the timesheet where indicated, and tick your travel Wings box, selecting your mode of transport. After you have completed your timesheet, please ask a manager in your department to sign and date it where indicated underneath the hours grid.

timesheets are processed on a monday for the previous week and payment is made to you on a Friday.

It is your responsibility to get your timesheets completed, submitted, and signed by yourself and the client in time for payroll.

7. Health & SafetyHealth and Safety is a partnership in which we look after ourselves as individuals and care for our assignment workers.

We want to make you aware of our joint responsibilities in this important area:

Our responsibilities•We will allocate assignments to match your skills and

experience

•As far as practically possible, we will do all we can to ensure you have a safe and healthy workplace with adequate supervision

•the client that your assignment is with is responsible for your health and safety whilst you are there

•We will make sure you are given information on safety procedures so that you can carry out your tasks without any danger to yourself or others

•If at any time during your assignment you fail to understand any health or safety issue, please ask for clarification

Your responsibilities•take reasonable care for the Health & Safety of yourself

and others while you are working

•make sure you familiarise yourself with the local emergency procedures of your workplace

•Be aware of the safety rules and regulations as they apply to the site

•report any hazardous situations to your Line manager

•do not undertake tasks that you have not received training on, or that you feel are unsafe

•do not misuse any equipment or safety devices

•make correct use of all work equipment, machinery, substances and ppE


YOur ASSIGNmENt CONt’d

On your first dayOn the first day of your assignment, you should be told by your Line manager:1. the location of the fire exits

2. the location and types of fire extinguishers

3. the location of the toilets and wash basins

4. Who the first aider/appointed person is

5. Whether any task-specific training is required for the role

6. the procedure for reporting accidents in the workplace

7. Any other information relevant to your role or workplace

personal protective Equipment (ppE)devices and/or clothing designed to protect an individual while in potentially hazardous areas.

the majority of tasks undertaken will have been assessed for risk to the worker; in some circumstances, despite having reduced the risk to a reasonably practicable level, risks may still be present.

Should this be the case you may be required to wear personal protective Equipment (ppE). You will be advised of this prior to under taking the assignment and must make sure you know how to wear or use it correctly. please look after it and if it needs replacing then inform your Line manager immediately.

Equipment provided for the task30% of accidents in the workplace are related to equipment tools and/or equipment that have been provided for the job should only be used if you are competent in this area. Clients should provide training on the use of tools or equipment, if they are necessary to carrying out the task. this can be anything from simple or powered hand tools to larger fixed apparatus or vehicles.

Safe use of display Screen Equipment (dSE)Generally, the use of display Screen Equipment (dSE) can be undertaken without any undue risks to health, however, it is important that you know how to work safely.

Knowing how to use your dSE safely can prevent discomfort and improve job satisfaction. these and other factors can add up to make dSE work physically stressful:

Are you sitting comfortably?Simple adjustments to both your work habits and work station can make a big difference to how you feel at the end of each day.

the upper body is most comfortable when:•You sit with your back straight and head level

•You lower back is supported to allow for the natural inward curve

Hands and wrists are more comfortable when:•upper arms hang relaxed at both sides

•Hands and wrists are nearly at right angles to the upper arm

•Your wrists are straight and in line with the hand and forearm

Your legs are more comfortable when:•Keep your knees level with your hips

•put your feet flat on the floor or use a footrest

reducing eyestrainHeadache, burning, blurring or itching eyes, and nausea and fatigue.

All of these symptoms can be greatly reduced by following these precautions:•Adjust blinds to prevent glare from natural light

•Adjust the dSE screen brightness to low and set the contrast to high

•tell your Line manager if images appear blurry on your screen as it may need professional maintenance

•position your screen so that the top is leveal with your eyes

•Face the screen directly, not at an angle


1. Understand your pay slip

Jo BloggsXX Street NametownCountypostcode

pAY

COMPANY DIVISION

OFFICE ANGELS 09W

Worker No. NAME PERIOD PAY DATE IND

09385642 Joe Bloggs 41/2009 15/01/2010 W1

department tAX COdE N.I. NO./tABLE LEttEr

Croydon (0208 681 3039) 647L SE123456A/A

PAYMENT DEDUCTIONS

Wk Ending timesheet description units rates Amount08/01/2010 02164007910 Standard 29.00 8.00 232.0008/01/2010 02164221110 payment of holiday 1.00 47.12 47.12

Deduction AmountTax 30.80N I 18.60

TOTAL PAYMENTS 279.12 TOTAL DEDUCTIONS 49.40

CUMULATIVES

GrOSS pAY tO dAtE tAXABLE pAY tO dAtE pENSION tO dAtE tAX tO dAtE

EE’S N.I. tO dAtE

9788.719788.71

0.00928.60

639.75

NET PAY 229.72

TAX CODEIf you are on a Br code please

contact your branch

71 Elstree Way, Borehamwood, Herts, Wd6 1HY registered number: 01985032

Your payroll number

units = number of hours you workedrate = your hourly pay rate

Amount = hours worked x pay rate

timesheet week ending date

Your average holiday pay amount


pAY CONt’d

2. How you’re paidOffice Angels will pay you every Friday in arrears by credit transfer to your nominated bank account, or by such method as may have been agreed between your local branch and yourself.

You will receive your first wage two weeks after the start of your assignment.

For example, if you start working on monday 5th march, your first pay date will be Friday 16th march, and then every Friday after that.

3. How the pay is setYou will be paid at an hourly rate which may vary according to the individual client assignment and, subject to any deductions agreed with you, will not be less than the National minimum Wage at the time of the assignment. the total pay you will receive will be calculated according to the total number of hours you worked on assignment to the nearest quarter of an hour. deductions will be made at source for tax and National Insurance.

When you registered, you should have completed a p46/p38 tax Form and a BACS payment Form. this ensures that when you start work, we have everything we need to pay your wages into your elected bank account, preventing you from incurring emergency tax.

4. HolidaysAs an assignment worker, you are entitled to a maximum of 28 days paid annual leave in each complete holiday year.

Office Angels’ holiday year begins on the monday immediately following the last Friday in September and ends on the last Friday in September.

All paid annual leave must be taken during the leave year in which it was accrued and may not be carried over. Entitlement to paid annual leave accrues in proportion to the amount of time you worked.

You are required to give no less than one week’s written notice of intention to take paid annual leave.

Full details are laid out in your contract of employment.


YOur BENEFItS

1. Travel Wings Plustravel Wings plus is a plan administered by Office Angels, which enables us to pay a tax-free allowance to eligible employees towards the travel and or subsistence costs incurred whilst working at client locations. the plan meets with the relevant taxes and national insurance contributions legislation as published by the HmrC.

travel Wings plus operates as a “salary sacrifice” arrangement, which means that eligible employees agree to give up an element of their gross taxable pay in order to receive the benefit of the Allowance. As the Allowance is tax free, the addition of this Allowance to reduced gross pay typically means eligible employees receive a higher amount of net pay than had they not opted into travel Wings plus.

2. Angel of the MonthEach month, your local branch will nominate their Angel of the month, and present the recipient with an exclusive gift and certificate in recognition of their achievements.

3. Angel of the YearEvery year, all of the winners of Angel of the month are put forward for the national Angel of the Year award.


2. Psychometric testingto make sure we place you in the right environment, Office Angels will ask you to complete a psychometric test.

psychometric testing is a simple process that involves online questionnaires/assessments that can be completed quickly and easily.

Our fully trained staff are able to administer and give feedback on a variety of ability assessments and psychometric questionnaires, including:•OpQ (Occupational personality Questionnaire)

•CCSQ (Customer Contact Styles Questionnaire)

•WSQ (Work Styles Questionnaire)

•mQ (motivational Questionnaire)

•Ability tests (Verify - Numerical, Verbal and Inductive reasoning)

1. Right Result right result is an online candidate assessment system that is unique to Office Angels.

At registration you will be asked to take some tests that will assess your skills. You could be tested on your secretarial, administrative, aptitude or languages skills, and can complete the evaluation in branch or at home. Once you have finished the tests, your branch will receive a detailed report. these results will be shared with you at your convenience.

EVALuAtION


1. Interskill LearningInterskill Learning is Office Angels’ online training tool that offers free online learning and gives businesses the opportunity to build the skills of their staff.

this portal provides over 6,000 advanced online training modules and a range of online learning, including mS 2007, customer services, marketing, Hr, and finance.

You can log in and complete your training online, so whether you want to learn new skills or refresh existing ones, we have the training to fit your need.

Below is a non exhaustive list of training modules currently available:

trAINING

BuSINESS StrAtEGY and OpErAtIONS•Operations Curriculum•Strategic planning Curriculum•marketing Curriculum

FINANCE, HumAN rESOurCES and AdmINIStrAtION•Finance & Accounting Curriculum•Administrative Support Curriculum•Human resources Curriculum •mentoring Assets

mANAGEmENt and LEAdErSHIp•management Curriculum•Leadership Curriculum

prOFESSIONAL EFFECtIVENESS•Communication Curriculum•Foundation Skills Curriculum•personal development Curriculum

prOJECt EFFECtIVENESS•project management Curriculum•team Building Curriculum•Business Analysis

SALES and CuStOmEr FACING SKILLS•Sales Curriculum•Customer Service Curriculum•Industry Foundations•testpreps

SOFtWArE dEVELOpmENt•Web development technologies•Java 2 programming•microsoft .NEt Software development tools•Generic Languages•Software programming Fundamentals•Software development principles•Software testing Foundations•mentoring Assets•test preps

WEB dESIGN•Web Site design - principles•macromedia•microsoft Frontpage•Adobe•Scripting and Web Languages

prOJECt EFFECtIVENESS•project management Curriculum•team Building Curriculum•Business Analysis

dESKtOp COmputEr SKILLS•Adobe•Best practices for desktop users•microsoft Office 2010•microsoft Office 2007•microsoft Office Xp•microsoft Windows 7•microsoft Windows Xp for End users•microsoft Office 2003•microsoft project 2002•Home user: Home and personal Finance•Home and personal•Lotus Notes 8•Lotus Notes 7•microsoft Internet Explorer 8•microsoft Internet Explorer 7•microsoft Internet Explorer 6•Seagate Crystal reports•SAp•mentoring Assets•test preps


Office Angels is a member of the following four organisations, together we help tackle diversity and inclusion issues in our workplace as well as our clients.

race for Opportunity (rfO) is committed to improving employment opportunities for ethnic minorities across the uK. It is the only race diversity campaign that has access to and influence over the leaders of the uK’s best known organisations.

Opportunity Now is an organisation for employers who are committed to creating an inclusive workplace for women. Opportunity Now empowers employers to accelerate change for women in the workplace because it makes good business sense.

Employers’ Forum on disability is the world’s leading employers’ organisation focused on disability as it affects business. their mission is to enable companies like us to become disability confident by making it easier to recruit and retain disabled employees and to serve disabled customers.

Stonewall’s diversity Champions programme is Britain’s good practice forum in which employers can work with Stonewall, and each other on sexual orientation issues.

dIVErSItY ANd INCLuSION

to protect your rights, Office Angels adheres to the following acts of legislation:

•Conduct of employment agencies and employment

•Business regulations 2003

•Employment relations Act 1999

•Equality Act 2010

•the police Act 1997

•Health & Safety at Work Act 1974

•Working time regulations 1998

•data protection Act 1998

•Asylum & Immigration Act 1996

•Electronic Communications Act

•National minimum Wage regulations

Office Angels actively promotes equal opportunities, sustainability, safety and diversity in all of its activities.

Office Angels believes that being able to work is vital for social inclusion and contributes to the well being of society as a whole. We are advocates for the elimination of discrimination in the workplace and specifically train our staff to identify potentially discriminatory recruitment practices.

Career

Office Temping Guide