ONE STEP AHEAD Rhonda K. Smith

Account Consultant1/24/2014

Firefighting

Making mistakes when you’re stretched Don’t wait for your customer to complain Always responding to new problems Hectic, stressful and inefficient

Plan Ahead

Always be one step ahead of your customer

“Reactive Management” results in low quality work

You may miss strategic opportunities Less time to unwind

Initiative Tossed and turned new waves take you

by surprise Scrambling to stay afloat A reactive swimmer is overwhelmed and

exhausted The proactive swimmer has enough

energy to take in the available information and adapt to it

“Somebody get me out of here, please!”