@KathrynHoward http://about.me/kathrynhoward

PAASPeople as a Service

@KathrynHoward http://about.me/kathrynhoward

@KathrynHoward http://about.me/kathrynhoward

Where are we going?• Corporations history & people engagement• 2020 workforce demographics• Influences on the new renaissance• What is the new renaissance person• ITSM at a personalised level• You will be PAAS

@KathrynHoward http://about.me/kathrynhoward

Rise of the CorporationCommand & Control Management

Increasing pressure to perform• cut cost• improve quality• innovate or perish

@KathrynHoward http://about.me/kathrynhoward

Corporations & people engagement

Corporate pressure affect on the labour market

• Staff development • Workplace agreements• Working conditions

• Leading to outcomes based work engagements

@KathrynHoward http://about.me/kathrynhoward

Outcomes based services…..

The corporate is your customer

• What are their real needs• Who are their customers• What value-add do you bring

@KathrynHoward http://about.me/kathrynhoward

Evolution of Corporate Management

Command & Control

to

Outside-in systems thinking

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@KathrynHoward http://about.me/kathrynhoward

The Corporate of 2020?

are there really going to be?

But how many

s

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2020 who’shere

@KathrynHoward http://about.me/kathrynhoward

Retire at 65?nope

http://about.me/kathrynhoward

@KathrynHoward http://about.me/kathrynhoward

Over 75 & working

% of workforce Avg life expectancy

2007 0.8% 78

2009 0.9% 78.28

2015 1.2% 79.12

2020 1.28% 79.8

2020 Demographics

@KathrynHoward http://about.me/kathrynhoward

@KathrynHoward http://about.me/kathrynhoward

Let’s get stereotypical

@KathrynHoward

@KathrynHoward http://about.me/kathrynhoward

VeteranMajor Trait

Loyalty

Defining Invention

Fax Machine

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Baby Boomer

Major Trait

Competition

Defining Invention

Personal Computer

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Gen XMajor Trait

Self-Reliance

Defining Invention

Mobile Phone

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Gen YMajor Trait

Immediacy

Defining Invention

Google & Facebook

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Gen ZMajor Trait

Hyperconnectedness

Defining Invention

iPhone apps

@KathrynHoward http://about.me/kathrynhoward

Communication stylesTangible • print• mail• face2face• phone

Flow of transmission• text• e-mail• profile updates

Collaboration, Networking & Connectedness

@KathrynHoward http://about.me/kathrynhoward

The Revolution is over

Agricultural

Industrial Technological

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Revolution to Renaissance• 1990’s decade of “e”

– e-learning– e-books

• 2010-2020 decade of “social” – media– networking – learning

@KathrynHoward http://about.me/kathrynhoward@KathrynHoward http://about.me/kathrynhoward

Renai – what?

ArtScienceSelf-awareness

@KathrynHoward http://about.me/kathrynhoward

RenaissanceMan

Polymath a person whose expertise spans a significant number of different subject areas

But in 2020…….

http://about.me/kathrynhoward

@KathrynHoward http://about.me/kathrynhoward

Mobility Effect• Mobile connected devices outnumber people!• by 2020

– 16+ billion devices online– Mobile data traffic increase– Connection speeds increase– Data traffic is primarily video

@KathrynHoward http://about.me/kathrynhoward

Technology Impact

Work to Home

1990-2000

Home to Work

2000-2010+

@KathrynHoward http://about.me/kathrynhoward

New Renaissance PersonWill constantly

• Reassess• Reinvent• Repackage

Service portfolio management• Retain• Replace• Rationalise• Refactor• Renew• Retire

@KathrynHoward http://about.me/kathrynhoward

Contribution:redefining the workplace• Organisations’ competitive factor is

collaboration• Valuable employee gives back

knowledge & ideas• Mentoring

@KathrynHoward http://about.me/kathrynhoward

Personal BrandImage – who is “you”?Remain relevantGive back

EngageEducateEntertain

@KathrynHoward http://about.me/kathrynhoward

New Renaissance PersonIs the

Authentic voice• values• brand• reputation• transparency

Thought Follower

CEO of you

http://about.me/kathrynhoward

@KathrynHoward http://about.me/kathrynhoward

The SOCIAL you?Be authenticEngage where you customer does

@KathrynHoward http://about.me/kathrynhoward

@KathrynHoward http://about.me/kathrynhoward

Work/Life balance integration

• Work defines who you are

• 24/7 connectedness

• Blended personality

@KathrynHoward http://about.me/kathrynhoward

Apply ITSM Principles to SelfContinual Service Improvement

• assess your vision• where are you now• where do you want to be• how do I get there• am I there yet

Service Portfolio Management• add value – cost/quality

Demand Management• predictable downtime

@KathrynHoward http://about.me/kathrynhoward

Workplace engagementReputation

– new hiring currency– your network is your

recruiter

Your mobile device/s– office– classroom– social life– concierge

Talent in demand– technologically literate– self-aware– continuous learners– collaborators– networkers

@KathrynHoward http://about.me/kathrynhoward

Are you hyperconnectedWork

Home

Holiday

Restaurant

Bed

Church

Weisure time

Prepare for the

Disastrous Wildcards

Attributed “Denver Lightning” D

agpeak-Flickr

@KathrynHoward http://about.me/kathrynhoward

@KathrynHoward http://about.me/kathrynhoward

DiverseMobileCollaborative

and

Hyperconnected

Be ready to engage with your customer in the new renaissance

The 2020 workplace will be

@KathrynHoward http://about.me/kathrynhoward

You will be

PAASPeople as a Service

@KathrynHoward http://about.me/kathrynhoward