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APPENDIX
CUSTOMER SATISFACTION SURVEY QUESTIONNAIRE
Gender Male [ ] Female [ ]
Age 16-30 years [ ] 16-30 years [ ]
31-45 years [ ] 31-45 years [ ] 46-60 years [ ] 46-60 years [ ]
Please make a small favour by (√) clicking your opinion about the following questions
1. How do you measure the effectiveness of FM Radio in enhancing the mode of communication in Asansol ?
2. What is the punch line of Red fm 93.5 ?
a) Its really hot
b) Suno sunao life banao
c) Bajate Raho
3. What is your perception about 93.5 Red fm ?
4. How happy/satisfied are you with the services offered by 93.5 Red fm ?
Very happy [ ]Happy [ ]Not sure [ ]Unhappy [ ]Very unhappy [ ]
How can we improve? ................................................................................................................................... ...................................................................................................................................
5. Which part of the show do you like the most & why ?
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6. In comparison to another giant competitor in BIG FM 92.7, state the quality of service offered in various departments -
RED FM BIG FM
Advertisements Interaction with customersContestsNews (exclusive) SongsPublicity/Sponsorship RJ’s
7. Have you ever communicated to us ?
Yes [ ] No [ ]
If yes, please specify mode of communication (tick the ones which apply)Letter [ ]E-mail [ ]Telephone [ ]Direct visit [ ]
For any of the mode ticked above, please indicate the level of feedback received by the responsible authority/management :
................................................................................................................................... ................................................................................................................................... ...................................................................................................................................
8. Have you ever used our web site (www.Redfm.in)?
Yes [ ] No [ ]
If yes, what was your level of satisfaction with:
(a) Its design and set up Very satisfied [ ] Satisfied [ ] Not sure [ ]
Unsatisfied [ ]
Very unsatisfied [ ](b) Its content
(information)Very satisfied [ ] Satisfied [ ]Not sure [ ]
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Unsatisfied [ ]
Very unsatisfied [ ]
How can we improve? ................................................................................................................................... ...................................................................................................................................
9. The quality of advertisements provided during the show was:
Fantastic [ ] Great [ ] Average [ ] Not great [ ] Bad [ ]
10. How often do you switch /listen to Red fm 93.5 in a day ?
½ hours & below [ ]½ to 1 hrs [ ]1 to 2 hrs [ ]2 hrs & above [ ]
11. How much are you entertained during our special programmes for festive occasions ?
Excellent [ ]Very good [ ]Good [ ]Fair [ ]Poor [ ]
12. Do you think that airing night shows will add us more value to the market ?
13. How do you rate our attempt to create more awareness to the stakeholders, partners, customers and public on the web (e.g. our web site, facebook,twitter etc) ?
Excellent [ ]Intresting & innovative [ ]Needs improvement [ ]Poor [ ]
14. How much are you satisfied with the participation of celebrities in our programmes ?
Page 3 of 4
Satisfied [ ] Not sure [ ]Dissatisfied [ ]
15. Please provide your ideas or suggestions which may help us develop better methods to improve the quality of our services to you.
……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………
(Optional)
Name………………………………………………………
……………………..
Contacts……………………………………………………
……………………..
Thank you for participating and completing this questionnaire. Your responses will be treated
confidentially and your feedback will be used to improve the services provided.
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