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Showing up as the Expert

Renata Phillippi@candlelight

Design by Candlelight

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From Oatmeal: http://theoatmeal.com/comics/design_hell

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From Oatmeal: http://theoatmeal.com/comics/design_hell

Stand in Curiosity

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Stand in Curiosity

• Attitude of caring• Their needs & wants matter to you• They feel like they matter to you

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Language is a Sensory Experience

• Visual• Touch• Taste• Smell• Auditory

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Nominalizations

• Summarizing what we heard

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Drill Downs

• …Specifically?• According to whom?• …How?• In comparison to…?• What let’s you know that?

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Word of Warning

• Don’t drill down too much• Defensive

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Softeners

• That gets me curious… or I’m curious…• Just so I’m clear…• Utilize tone & intention

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Thank you: Connect with me

• rphillippi@gmail.com• @Candlelight• Designbycandlelight.com

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