Current Vacancy

Executive

Customer Service Manager

Full Time Permanent Role

Manage Internal Sales and Customer Service Relationships

Professional, Fun, Growing and Family Owned

Savill Packaging have over 30 years experience supplying the food & hospitality industries with quality packaging manufactured both locally and overseas. Quality products and service have been a key to the success of Savill Packaging and remain so today. Our customers include Hotels, Restaurants, Cafes, Takeaway Stores, Sporting Venues, Food Manufacturers/Packers, Government Institutions, Hospitals, Nursing Homes, Motels, Schools, Supermarkets, Delis, Butchers, Caterers and fresh food stores. Our vast range of products also include an increasing range of environmentally friendly compostable or bio-degradable products. Where possible, we endeavor to source products manufactured from renewable resources or recycled material. Due to continued growth we are looking to appoint the key role of Customer Service Manager. Reporting to the Sales Manager this role will Manage and coordinate the daily functions of the Customer Service Team to ensure the efficient and professional processing of customer orders. Managing a small team to ensure that every customer, current or potential has the best possible experience. In addition you will assist the sales team in targeting sales growth within our existing customer base whilst recognizing and maximising business opportunities. Other key responsibilities in the role include:

Manage workflow of customer orders to ensure they are processed in a timely manner

Ensure that customers are greeted positively as soon as they arrive and that phones are being answered promptly

Ensure appropriate information including out of stocks, alternate products, delivery times, new lines and specials are clearly communicated at all times

Ensure staff are trained to actively upsell specials and additional products wherever possible

Establish staff training schedules to ensure Customer Service Officers continually improve their product knowledge and sales skills

Support customer service staff to handle customer complaints to a satisfactory resolution

Ensure cash handling and customer payments are balanced daily

Supervise outgoing telesales calls to ensure customer orders are processed as and when required

Provide feedback to management on results of sales promotions and suggestions of future promotions

Provide feedback to management on continual improvement and highlight areas/products that could be considered for additional sales

Keep morale high within the team to enable team goals to be achieved

Liaise with other departments primarily operations, to ensure order process is efficient and customer pick up orders are dealt with efficiently

Roster employees to ensure office hours are covered appropriately Ideally suiting individuals with strong customer service skills, the ability to lead a team and ultimately deliver the best possible customer service experience, it is expected the successful applicant will have previous exposure to working in an internal sales setting and pride themselves in working in a role that is autonomous and focussed on the needs of their client base. Interested applicants can apply to apply to Kane McCard via the McArthur wesbiste www.mcarthur.com.au quoting reference number 129669. Applications close 5pm April 27th. Confidentiality of all applicants is assured. Telephone enquiries are welcomed during business hours to 8100 7000.Confidentiality of all applicants is assured.

Please contact Kane McCard P 8100 7000 E kane.mccard@mcarthur.com.au

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