Candidate Information For the appointment of:

Senior Steward

Prepared by Kane McCard Manager Permanent Recruitment

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Table of Contents 3 Naval, Milit ary and Air Fo rce Club o f Sout h Aust ralia 4 Cur ren t Vacancy 5 Posit ion Descr ip t ion

7 Organ isat ional Ch ar t

8 In f o rm at ion on Ap p licat ion Process 9 Links o f in t erest 10 Pr ivacy

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About The Naval, Military and Air Force Club of South Australia

The Naval, Military and Air Force Club of South Australia was formed in 1879 as "The Militia Officers' Club of South Australia" in the old barracks behind the present State Library. In 1894 the name was changed to the "Naval and Military Club of South Australia" with the introduction of the South Australian Naval Officers. To fully reflect the membership of the time, "Air Force" was added in 1943.

The Club has now grown to its current format of a much wider membership that embraces professional and business men and women, as well as serving and retired officers from all three services.

Whilst maintaining many aspects of military and some significant historical memorabilia, modern amenities and service ensure an elegant, inviting and friendly environment for both younger and older members. Situated on the eastern side of the city the Club is within easy walking distance of the central business district, cultural and entertainment attractions and shopping

Our Club began in 1879 when Colonel Francis Downes, the then Commandant of the State Defence Forces, formed the Militia Officers' Club of South Australia.

The location was the old barracks behind the present State Public Library, and its function was to provide an infrastructure for the education of the officers in the State in military matters, by lectures and by the establishment of a library. It also provided social functions for Members.

In 1894, the name of the Club was changed from the Militia Officers' Club of South Australia to the Naval and Military Club of South Australia to encourage a wider range of membership. It was not until 1943 that "Air Force" was added to our name.

After a number of location changes, the Club purchased its present fine accommodation in 1956 and began operating from these premises in 1957. The membership has continued to grow. The Club is proud of over 130 years of service to its members.

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Current Vacancy

Executive

Senior Steward Prestigious Private Members Club

Full Time Role Rostered Tuesday-Saturday with occasional Sunday

Exclusive Hutt Street CBD Location and Setting With Parking

The Naval, Military and Air Force Club of South Australia was formed in 1879 as "The Militia Officers' Club of South Australia" in the old barracks behind the present State Library. In 1894 the name was changed to the "Naval and Military Club of South Australia" with the introduction of the South Australian Naval Officers. To fully reflect the membership of the time, "Air Force" was added in 1943. The Club has now grown to its current format of a much wider membership that embraces professional and business men and women, as well as serving and retired officers from all three services. Currently The Naval, Military and Air Force Club of South Australia are seeking to appoint the key role of Senior Steward.

Reporting to the Chief Steward, this role is the principle resource providing front of house services across all member offerings that include function delivery, bar, formal and informal dining. Working lunch/dinner service Tuesday- Friday and Dinner service Saturday, key responsibilities in the role will include: Delivering high level member services delivery in all areas of front of house operations

Ensure that all planned services are available and functional

Ensure room set ups occur timely and effectively

Opening and Closing duties

Stock duties as required – ordering, receipting, controlling and counting stock

Supervise train and coordinate food and beverage services

Manage functions

Direct staff as required

Assist, anticipate and solve member requests

Stand in for Chief Steward as required Ideally suiting applicants with extensive hospitality industry experience, individuals with exposure to fine dining or silver service experience will be highly regarded. It is expected the successful applicant will possess outstanding verbal communication skills, enjoy a role that has a strong customer focus in a setting that is committed to delivering the best possible experience for our members.

Interested applicants can apply to Kane McCard via the McArthur website www.mcarthur.com.au quoting reference

number 129156. Applications close 5pm January 27th

. Telephone enquiries are welcomed during business hours to 08 8100 7000. Confidentiality of all applicants is assured.

Please contact Kane McCard P 08 8100 7000 E kane.mccard@mcarthur.com.au Reference No 129156

Best People Fit

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Position Description Senior Steward, Naval, Military and Air Force Club of SA Inc. The Senior Steward is the principle support to the Chief Steward in providing front of house services. Duties

High level member services delivery in all areas of front of house operations

Ensure that all planned services are available and functional and assisting members where

appropriate

Ensure room set ups occur timely and effectively. Note involves furniture moving.

Communicating with members to improve sales

Control wine and beverage wastage to less than 1% of sales

Opening and Closing duties

Stock duties as required – ordering, receipting, controlling and counting stock

Supervise train and coordinate food and beverage services

Manage functions – direct staff as required – assist, solve problems anticipate problems and

address them.

Any other duties as required by the Chief Steward

Stand in for Chief Steward in his/her absence

Normal hours will be Tuesday – Friday (lunch/dinner shifts) and Saturday (dinner shifts). Some extra hours may be required and that could be on a Sunday (but rare eg peak seasons/weddings). This is a senior permanent position and accordingly you will need to work the hours appropriate to ensure that the services are delivered to meet customer needs. Personal Requirements

At significanr experience in hospitality industry

Experience in serving and running a bar, fine dining room and organising services for events,

presentations etc

Five star service experience

Outstanding English verbal communication skills

Excellent dress standards and presentation at five star level

Leadership and management experience and willingly accepts responsibility

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A self starter, uses initiative to be proactive and addresses issues before they become

problems

Helpful, can do attitude towards customers, staff and management.

Either completed Certificate IV Frontline Management or currently studying it or prepared to

sign up for it on accepting the role (Course fees paid by employer)

Able to manage and deal with complaints

Must be RSA badged or ready to be badged with our Club

Thorough knowledge of liquor laws, WHS, Equal Opportunity, Discrimination and

Harassment Laws and implements them without exception

Must have an excellent career track record and able to demonstrate this with written and

oral references from a wide range of employers

Must be a permanent Australian resident

Salary and Benefits An attractive salary package will be negotiated based on the individual’s competency. It is in the range of $45,000 to $52,000 per annum plus superannuation. Overtime in excess of 45 hours per week is paid at the ordinary rate. Any work on a Sunday is paid at a higher rate. Parking is available on site (but not guaranteed). Meals can be purchased and basic meals (sandwich, wet dish, roast) are provided subject to availability for double shifts. Other Information This organisation is a formal, traditional and upmarket establishment serving customers with a long history of tradition and refinement. Staff cannot display tattoos, coloured hair, facial jewellery (other than earrings for women) or facial hair growth. Care needs to be taken with language, jokes in poor taste, cleanliness, keeping a professional distance and ensuring staff provide the same professional presentation on a consistent basis. The position has a uniform partly supplied by the club: vest, bow tie. Candidates must provide own white shirt/blouse, black trousers/skirt, own footwear.

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Organisational Chart

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Information on Application Process

Than k yo u f o r r egist er ing your in t erest and review ing t he d et ails f o r t he p osit ion o f

Sen io r St ew ard w it h t h e Naval, Milit ar y and Air Fo rce Club o f Sout h Aust ralia.

The f o llow ing is an out line o f t he recru it m en t p rocess: Your Application

Ap p licat ions f o r t h is p o sit ion should con sist o f t w o sect ions:

1. Your CV d et ailing your em p loym en t h ist o r y, ed ucat ional q ualif icat io ns and con t act

d et ails.

2. A cover let t er o f up t o t w o p ages out lin ing your relevan t exp er ience and

ach ievem en t s, r elat ab le t o t he cr it er ia out lined in t h e p rovid ed p osit ion d escr ip t ion The Recruitment Process

Search and Ad ver t ising:

You m ay b e con t act ed f o r f ur t her d iscussion o n your ap p licat ion d ur ing t he se arch

and ad ver t isin g p hase t hat t akes p lace up un t il t he closing d at e o f ap p licat ions.

Ap p licat ion Review and Shor t list ing:

In co llab o rat ion w it h t h e clien t f o llow ing t he close o f ap p licat ions, M cAr t hur w ill

f inalise review o f all ap p licat ions and agree on a sho r t list b ased on ap p licat ion d at a

and screen in g con t en t . Screen ing m ay invo lve in it ial in t erv iew s w it h a McAr t hur

consult an t t o clar if y d et ail and com p ile a m ore com p rehensive p ro f ile o f your

ap p licat ion .

Panel In t erview s:

Select ion f o r in t erview w ill b e b ased on how w ell you have p rovid ed com p arat iv e

in f o rm at ion com p ared t o o t her ap p lican t s. Yo u w ill b e con t act ed in ad vance t o

ar range a su it ab le t im e t o at t end . If you are no t select ed f o r p an el

in t erview , you w ill b e no t if ied b y em ail.

Psychom et r ic Assessm en t s:

Shor t list ed cand id at es m ay b e asked t o com p let e an on line Psychom et r ic Assessm en t

d ur ing t h is p rocess.

Ref erence Checks:

At t he ap p ro p r iat e t im e, in f o rm at ion m ay b e sough t f rom your nom inat ed ref erees. It

is p ref erab le t hat one o f t hese ref erees is your m ost recen t o r cur ren t sup erviso r .

Your p erm ission w ill b e sough t p r io r t o any co n t act b eing m ad e.

Con f id en t ialit y is assured .

Background Checks:

Fo r som e p osit ions it m ay b e necessary t o ver if y in f o rm at ion yo u h ave p rovid ed (e.g .

Ed ucat ional q ualif icat io ns), o r t o und er t ake cer t ain p re-em p loym en t checks (e.g.

cr im inal convict ion check, w ork ing w it h ch ild ren check). These ch ecks w ill b e

cond uct ed on t he p ref er red ap p lican t (s) on ly.

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Links of interest

Naval, Military and Air Force Club of South Australia:

http://www.navmil.org/ Meet The Team http://www.navmil.org/layouts/mp_standard/Template.aspx?page=The+Management+Team&ComeFromCat=750 2015 Events http://www.navmil.org/layouts/mp_standard/Template.aspx?page=Events Gallery http://www.navmil.org/layouts/mp_standard/Template.aspx?page=Gallery Accommodation http://www.navmil.org/layouts/mp_standard/Template.aspx?page=Accommodation

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Privacy

McAr t hur op erat es un d er t he National Privacy Principles set out in t he Privacy Act of

1988. Fur t h er in f o rm at ion regard in g t he Act and how McAr t hur w ill use and st o re your

p ersonal in f o rm at ion can b e f oun d in t he Pr ivacy sect ion o f our w eb sit e at

w w w .m car t hur .com .au.

As p ar t o f t he recru it m en t p rocess f o r sen io r o r execut ive ap p o in t m en t s, M cAr t hur w ill

com p ile a m at r ix o f all ap p lican t s sum m ar ising t he recen t em p loym en t and relevan t

q ualif icat ions f o r each . Th is m at r ix m ay b e p rovid ed

t o clien t s t o aid in sho r t -list ing d iscussions. Please ad vise us at t h e t im e o f ap p lyin g if

you d o no t w ish your d et ails

t o b e includ ed .

Ap p licat ions clo se: 5p m January 27th 2015 and m ust b e received (p ref erab ly in Word

f o rm at ) via o ur w eb sit e w w w .m car t hur .com .au. Quo t ing relevan t r ef erence num b er

129156 t o t he At t en t io n o f Kane McCard . McAr t hur reserves t he r igh t t o accep t

ap p licat ions af t er t h is d at e in con sult at ion w it h The Naval, Milit ary and Air Fo rce Club

o f Sout h Aust ralia.

If you req uire any assist ance d ur ing t he ap p licat ion p rocess, p lease call Kane McCard

on 08 8100 7000

We loo k f o rw ard t o receiv ing your ap p licat ion and d iscussing t h is p osit ion w it h you in

f ur t her d et ail.