WHY I CHOSE LOGITRAINFOR ITIL TRAINING

With growing complexity of IT architecture and landscape managing IT systems and

process poses a major problem to any organisation. Thus there is a need to have a

standard framework for organisation to manage their existing process also be

prepared to have a seamless transition to ongoing change.

ITIL (Information Technology Infrastructure Library) is one the standard practice

model that help organisation manage and align their IT process to best in class

practice model.

An organisation can adopt standard set for service strategy, transition, operation

clubbed with best practice model.

Preparation for any exam is essential for candidate to ensure they

understand the basic concepts and structure of the exam. While

preparation without expert help can be tricky it also created a

nervousness in the mind of aspiring exam seeker. Hence an expert help

is definitely suggested to ensure one can clear exam in very first attempt

While multiple organisation across Australia offer online and classroom

training for ITIL. One should be looking to join Logitrain. My

recommendation is based on below reasoning

• Australia wide presence – Logitrain has centre across Sydney and Melbourne where

most of IT companies are located

• Expert coaching – the staff has immense industry experience and through

professional

• Practice exam – emphasis is given to practice test it ensure one is not nervous on

final day of exam

• Scenario based learning – class room training emphasis on scenario based learning

to ensure one can easily align the ITIL practice to the organisational need

• Flexibility – classroom training is available over weekdays and weekends to ensure

one can study while still in job

• Competitive pricing – the pricing structure is very competitive

• Understanding of industry needs – the Logitrain team continuously update there

curriculum and classroom teaching techniques to modern practice

• Understand Migrant needs well – Staff does understand the needs and difficulty a

migrating face in Australia and are very helpful

• Infrastructure : there is enough IT asset and practice material for self-study which is

provided for the Logitrain faculty

• Roadmap – one can discuss their certification roadmap as ITIL has many module

starting from beginner/foundation to Practitioner.

OTHER SALIENT FEATURE OF LOGITRAIN

•Mission: To help individual enhance their skills and competencies to help

them get a suitable job

• Goal: Provide quality training with seasoned professional to help one stay ahead

of competitions

• Experienced Instructors: Faculty staff is professionals with good IT experience.

And hold certification in CISCO, Microsoft, Cloud IT service management (ITSM)

•

• Flexible Schedule: Saturday and Sunday 9:30 am to 5:00 pm, Monday to

Friday from 6:00 pm - 9:00 pm

WHAT IS STUDIED IN LOGITRAIN FOR ITIL?

• Details of Service strategy that an organisation needs to standardise its IT practice

• Service design : Banking industry was taken as reference sector to understand the

importance of Service catalogue, system availability management, capacity

parameters, Security and partner/supplier management

• Service transition : How large organisation transition from its build to run

department

• Service Operation; How an High Priority incident is managed in Bank where system

availability is paramount of its customer

• Role of Service desk or Level 1 team , practical issues faced for them and how to

handle stress and difficulty situation

• How to document a incident or case

• How to use various ticketing application used widely for Australian companies

• Some of online search on Logitrain gave me below which made my decision more

firm:

• Candidate 1: Professional organisation, highly recommended. I did my CISCO

certificate and was able to get full support

• Candidate 2: Instructor led training was very useful for me to clear my ITIL exam

within record time

• Google rating of organisation was 4.8 out of 5