1. What isCRM? 2. Customer relationship management (CRM) is a system for managing a company's interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.---Wikipedia Customer Relationship Management 3. ActionCRM helps you not only manage your customers better - but also helps you grow your business. Why ActionCRM? 4. ActionCRM works based on 3 key business growth strategies How? 5. Get more people to see your business (Get more customers!) Visibility 6. Up-sell & cross-sell your current customers (Get them to spend more) Up-sell **Cross-selling is the action or practice of selling an additional product or service to an existing customer. *Up-selling is a sales technique whereby a seller induces the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale. 7. Follow up with customers (Get them to buy more often!) Follow up 8. It's simple! It's just three basic steps of business Growth. 9. How ActionCRM uses these strategies? Strategy 10. Get more people to see your business Visibility - Get morecustomers! Newsletters Campaigns Personalized Email communication Integration with Social media (next versions) SMS (next versions) 11. Up-sell & cross-sell your current customers Case Based CRM system Supports entire process First contact to delivery Many cases per company/customer Activity log & Events Reminders Fine grained reports ( version 2) 12. Follow up with customers (Get them to buy more often!) Majority of customer values comes after initial sales. Communicate with customers in personal level System warns no contact since long time Reminders Late activities list Upcoming activities list Sales statistics (version 2) 13. Features Corporate management of contacts and contact log Any number of records per case, business, contact Overview Panels Statistics Calculation of key figures index values Ability to record working time per case / Activity Sales support follow-up to the target values Ability to add other functions later Integrations to external systems, eg salary systems, accounting systems, social systems, business systems, support systems Interface via API, XML or Web Services Automatic daily backups Ability to run the system in own in-house server Encryption of all communications using (SSL) encryption for maximum security Possibility of encryption of sensitive information (privacy) 14. Demo 15. Users Start Fee**** Price/user/month 1 2000 SEK 500 SEK 2-5 3000 SEK 400 SEK 6-10 4000 SEK 350 SEK 10+ 5000 SEK 300 SEK Pricing **** Start fee includes: Basic setup, migration of all customer data into the system, 1 hour Introduction meeting, Discount: 100% for start fee (If you order before end of July 2015)