The global information services firm featured in this case study is a trusted advisor to some of the world’s largest organizations, including government and military entities. The company provides expert advice, analysis and forecasting through its publishing of industry reports and other information.

Much of the company’s published information is provided via its own Intranet-based information delivery solution, enabling clients to securely access the company’s subscription documents behind its firewall with no client installation required. Even better, the solution also allowed the company’s clients to upload their own documents, enabling clients to find and view the company reports alongside their own related proprietary documents with security.

Ten years after its first introduction to the company’s client base, the company looked to reinvigorate its Intranet solution to provide clients with a much richer, precise and more effective information discovery experience. The company chose to power client access to its world-class global industry content with a world-class unified information access (UIA) technology platform: the Active Intelligence Engine® (AIE®) from Attivio.

FULFILLING PRESENT AND FUTURE INFORMATION ACCESS NEEDS

In keeping with its strong “Customer First” corporate culture, the company recognized the need to provide a new, advanced level of information discovery functionality beyond its existing Intranet solution solution. Doing so was essential to maximize clients’ ability to quickly review and act upon insights gained from the company subscription documents, ensuring informed high-impact decision-making with confidence. Additionally, the typical Intranet solution end user was highly technically savvy, actively looking for new ways to maximize business value from Intranet solution.

The company identified a number of required advanced search and information discovery capabilities to its Intranet solution solution, including improving the vital ability to work with the company subscription reports in combination with related corporate proprietary information, coupled with high security. A review of the high costs and risks of what would be a heavy-duty in-house application development project led the company to evaluate products from multiple technology vendors, including AIE.

From the beginning, the Attivio team worked collaboratively with the company Intranet solution and Center of Excellence team members to not only carefully review the company’s stated solution requirements, but what the future functionality of Intranet solution should be. It was quickly agreed that enterprise search technology alone, as offered by other vendors, would be inadequate to support the future direction the the company team wanted to take Intranet solution.

Among the additional essential solution capabilities identified by the company and Attivio beyond legacy enterprise search were:

• Fully customized categorization and processing of all content

Active Intelligence Engine® (AIE) Case Study: Information Services

Attivio, Inc. • 275 Grove Street • Newton, MA 02466 USA • o +1.857.226.5040 • f +1.857.226.5072 info@attivio.com • www.attivio.com

“Attivio’s Active Intelligence Engine has allowed us to leap frog our previous capabilities, and has given us a platform that can fully support our product roadmap and vision for future innovation… They were also able to do this faster and more cost-effectively than any other supplier we evaluated.”

- Company VP, Global Platforms & Technology

Customer profile:

Global information services company employing over 4,500 employees worldwide

Serving international businesses and governments by providing comprehensive industry information and expert independent analysis, in such areas as energy, supply chain, economics and geopolitical risk

Key Customer challenge:

Replace company’s long-standing internally developed search engine with an advanced enterprise search information platform offering an engaging, valuable search experience for clients, including unifying IHS research with related internal client documents and data

• Ability to integrate not only client documents, but also client data sources

• Ability to build relationships across content and data to extract meaning

• Advanced linguistics to automatically identify essential key phrases and perform sentiment analysis

• State of the art recommendation engine, directing users to content most relevant to their needs

• Data-driven dynamic facets – navigation populated with related terms, based on the results of an end-user query

• Attivio Active Security model ensures easily-administered user permissioning of content

• Highly agile, future-proof platform, easily integrating new information sources on the fly with no reworking of existing content

AN AGILE PLATFORM FOR NEXT-GENERATION ADVANCED ENTERPRISE SEARCH

Attivio stood out from other products evaluated by the company, not only with its impressive technology, but also the highly agile nature of the software enabling rapid prototyping and development. The Attivio team completed the entire first phase of the company’s Intranet solution proof-of-concept requirements in just four days by one Solution Architect, plus the delivery of “extra credit” requirements, including those noted above, which the company’s solution team had indicated would be important future Intranet solution features.

The company’s team concluded Attivio offered the fastest time-to-market and future product development options, as well as the best end-user experience and performance.

Additionally, unlike other solutions, AIE is designed for easy use as OEM technology. As a result, the company’s existing in-house development resources could end its complex, resource-intensive programming activities and instead develop effectively on the AIE platform in a fraction of the time demanded by traditional in-house development, and with no need for additional costly resources.

“Attivio’s Active Intelligence Engine has allowed us to leap frog our previous capabilities, and has given us a platform that can fully support our product roadmap and vision for future innovation,” said Richard Hermann, VP of Global Platforms & Technology at the company. “They were also able to do this faster and more cost-effectively than any other supplier we evaluated.

“Attivio AIE truly allows us to focus on our core competencies: highly reliable technical content with deep domain expertise in our focus industries.”

© 2013 Attivio, Inc. All rights reserved. Attivio, Active Intelligence Engine, and all other related logos and product names are registered trademarks or trademarks of Attivio. All other company, product, and service names are the property of their respective holders.

Attivio, Inc. • 275 Grove Street • Newton, MA 02466 USA • o +1.857.226.5040 • f +1.857.226.5072 info@attivio.com • www.attivio.com

From the beginning, the Attivio team worked collaboratively with the company to not only review the company’s stated solution requirements, but also the future functionality of its information delivery solution.