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THE PHILIPPINES AS A COMPLIANCE ADVOCATE

CPDone IT-BPM Quality Summit 2015

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Page 1: CPDone IT-BPM Quality Summit 2015

“THE PHILIPPINES AS A

COMPLIANCE ADVOCATE”

Page 2: CPDone IT-BPM Quality Summit 2015

“PHILIPPINES WAS ON ITS WAY TO BE NUMBER 1 IN OUTSOURCING –

NOWVIETNAM IS NUMBER 1IN SPITE OF HAVINGA HIGHER COST”

Page 3: CPDone IT-BPM Quality Summit 2015

o

o

o

OUTSOURCING: FOCUS ON LOW COST TOO MUCH!

Vietnam Philippines Bulgaria Romania Peru

Page 4: CPDone IT-BPM Quality Summit 2015

AS MINIMUM WAGE INCREASES, WHERE DO WE GO NEXT?

Page 5: CPDone IT-BPM Quality Summit 2015

PHILIPPINES

TRUSTMARK

Page 6: CPDone IT-BPM Quality Summit 2015

7 Billion USDFastest pace of growth in terms of Outsourcing

WHY SHOULD WE CARE?

Page 7: CPDone IT-BPM Quality Summit 2015

104.6 Billion USD

In total

WHAT IS AT STAKE?

Page 8: CPDone IT-BPM Quality Summit 2015

PR

ICE

VALUE

1

2

Page 9: CPDone IT-BPM Quality Summit 2015
Page 10: CPDone IT-BPM Quality Summit 2015

VA

LUE

AD

DED

HIGHER

LOWER TIME

VISION OF THE OUTSOURCING SMILE CURVE

Page 11: CPDone IT-BPM Quality Summit 2015

THE CHALLENGE OF COMPLIANCE FOR OUTSOURCING

Page 12: CPDone IT-BPM Quality Summit 2015

WRONG STRATEGY OF MANAGING RISK = TRAGEDY

Page 13: CPDone IT-BPM Quality Summit 2015

THE CLIENT’SVALUE CYCLE

Page 14: CPDone IT-BPM Quality Summit 2015

ISAAC ASIMOV’S THREE LAWS OF ROBOTICS

123

WHY IS IT IMPORTANT?

Page 15: CPDone IT-BPM Quality Summit 2015

DATA THEFT & MALICIOUS ACTS ARE REAL THREAT!

ARE YOU COVERING YOUR RISKS?

Page 16: CPDone IT-BPM Quality Summit 2015

WHAT ARE BUSINESSES SAYING NOW?

Page 17: CPDone IT-BPM Quality Summit 2015

WHAT HAPPENED NEXT?

Page 18: CPDone IT-BPM Quality Summit 2015

HAVE YOU ASKED YOURSELF THESE QUESTIONS?

Page 19: CPDone IT-BPM Quality Summit 2015
Page 20: CPDone IT-BPM Quality Summit 2015

INTERNATIONAL REGULATIONS

Page 21: CPDone IT-BPM Quality Summit 2015

1 500

1 73155

1

MULTIPLIED BY THE COMPLEXITY OF INTERNATIONAL REGULATIONS

Page 22: CPDone IT-BPM Quality Summit 2015

TOO MUCH DATA WITHOUT THE RIGHT STRATEGY TO MAKING SENSE OF IT

?

Page 23: CPDone IT-BPM Quality Summit 2015

VOLUMEVARIETY

VELOCITY VERACITY

“WHAT IS BIG DATA”

Page 24: CPDone IT-BPM Quality Summit 2015

THIS IS THE CURRENT SOLUTION WE’VE BEEN SEEING

95% ofbusinesses

Page 25: CPDone IT-BPM Quality Summit 2015

ARE YOU CREATING MORE NOISE THAN ANSWERS?

BIG DATA ANALYTICS

DATA FOR DATA’S SAKE IS USELESS

ACTIONABLE INFORMATION

Page 26: CPDone IT-BPM Quality Summit 2015

AS A CEO, HOW DO YOU KNOW?

Page 27: CPDone IT-BPM Quality Summit 2015

WHAT ARE BUSINESSES SAYING ABOUT BIG DATA AND ANALYTICS?

Page 28: CPDone IT-BPM Quality Summit 2015

HOW MUCH DATA CAN WE CAPTURE FOR YOU?

HOW MUCH USABLE INFORMATION CAN WE GIVE OUT?

HOW CAN WE EASILY PRESENT IT TO YOUR AUDIENCE IN A FORMAT THAT MAKES SENSE?

1 2

3

Page 29: CPDone IT-BPM Quality Summit 2015

DATA INFORMATION!

12

WE ANSWER THE DATA QUESTION THIS WAY

Page 30: CPDone IT-BPM Quality Summit 2015

WHAT WE’VE DONE FOR CLIENTS

Page 31: CPDone IT-BPM Quality Summit 2015

MANAGE SELF-LEARNING AND SPECIALIZATION

Page 32: CPDone IT-BPM Quality Summit 2015

CLIENT TO FRONT LINE VISIBILITY

Page 33: CPDone IT-BPM Quality Summit 2015

HOW DO YOU KNOW?

Page 34: CPDone IT-BPM Quality Summit 2015

6%

5%

12%

33%

24%

20%

0% 10% 20% 30% 40%

> 100

> 80 …

>60 …

>40-…

20-40

< 20

Page 35: CPDone IT-BPM Quality Summit 2015

ACCESS YOUR REPORTS ON ACTIVITIES ON MOBILE DEVICE

Page 36: CPDone IT-BPM Quality Summit 2015

MOBILITY ALLOWS YOU TO HAVE YOUR REPORTS ON-HAND WHENEVER YOU NEED IT

Page 37: CPDone IT-BPM Quality Summit 2015
Page 38: CPDone IT-BPM Quality Summit 2015

THE VALUE OF COMPLIANCE FOR YOU AND YOUR CLIENTS

Page 39: CPDone IT-BPM Quality Summit 2015

CPDone creating for you a Valuable

CULTURE OF COMPLIANCE

THANK YOU!