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® All rights reserved. 2
In an era of
big data and
technology,
why are so
many smart
people still so
wrong?
® All rights reserved. 3
One notable exception is Arie Kapteynat USC, whose unconventional research method helped him call the election.
® All rights reserved. 5
To best answer
this question, it
probably makes
more sense to see
why conventional
research methods
failed
® All rights reserved. 6
Conventional polling methods failed to address three behavioral issues
SOCIAL VERSUS
PRIVATE BEHAVIOR
Since most polls are
phone calls, many people
were embarrassed to
admit they were voting
for Trump.
THE INTENTION-TO-
ACTION GAP
Polls only ask who you
would vote for, but fail
to ask whether you will
actually vote. In tight
elections, turnout is key.
BEHAVIORAL
ATTRIBUTION
Polls are mostly blind
and random making
it difficult to attribute
changes in sentiment
and action.
® All rights reserved. 7
But these can be overcome by adapting three changes
MAKE IT SAFE TO TELL
THE TRUTH
The USC poll used the
internet instead of phone
polling, which improved
access and honesty.
ASK PROBABILITY TO
ACT QUESTIONS
The USC poll asked
people how likely it was
that they would actually
vote from 0-100%.
time
ASK THE SAME PERSON
OVER TIME
The USC poll used cohort
measurement to improve
attribution of changes in
probabilities.
® All rights reserved. 8
Better predictions come when you question the question
Who will
you vote
for?
is it possible
they will
change their
vote?
because they are
embarrassed to
say or because
of news
how likely is it you
will actually vote?
how likely is it you
will actually vote?
how likely is it you
will actually vote?
Conventional question
Missing behavioral data + question
® All rights reserved. 9
Behavioral metadata captured in cohorts may yield better predictions
time
1.0Who will you vote
for?
2.0How likely are you to
vote?
1.1Who will you vote
for?
2.1How likely are you to
vote?
Events occur
P ( | )
%
%
x
x
+
x
xP ( | )
P ( | )
P ( | )
Conditional probabilities
P=probability and |= given a condition
®
OnCorps offers a platform for capturing behavioral metadata in cohorts
All rights reserved. 10
Decision Nudge now
< Messages
Will you spend more time finding leads with active projects?
Yes
Great. I’ll check-in next month to see how it’s going.
Console tracks engagement, adherence and outcomes
Create and edit tools
Set new nudgesData feeds console
ASK ANALYZE ASK AGAIN NUDGE
®
Our method enables quick changes to hypotheses based on user reactions
All rights reserved. 11
Loading…
What data do we need to evaluate our goal?
25%
45%
17%
100%
39%
What are the odds
we’ll meet our goal?
+
What scenarios
may change our odds?
Are the right people
reacting to our nudges?
How may we adapt based
on the response?