Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM Innovation Pack 2015 Release Preview

Oracle Confidential ndash Restricted

Siebel CRM Product Management March 2015

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Safe Harbor Statement

The following is intended to outline our general product direction It is intended for information purposes only and may not be incorporated into any contract It is not a commitment to deliver any material code or functionality and should not be relied upon in making purchasing decisions The development release and timing of any features or functionality described for Oraclersquos products remains at the sole discretion of Oracle

Oracle Confidential ndash Restricted 3

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Agenda

Siebel CRM CX Strategy

Release Highlights

Customer Experience

Industry Information

Business Agility

Information

1

2

3

4 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX Strategy Overview and Release Themes

Oracle Confidential ndash Restricted 5

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 6

Complete Customer Experience Platform

Oracle Customer Experience

Oracle Confidential ndash Restricted

Oracle Marketing

Integrated Customer Experience Foundation

Social Network Mobile Integrations

Oracle Sales

Oracle CPQ

Oracle Commerce

Oracle Service

Oracle Social

Analytic KPIs amp Dashboards

Predictive Analytics MDM amp DQ

Siebel CRM

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

CX Portfolio Delivers Cloud Solutions that Augment Siebel

Oracle Marketing Oracle Commerce Oracle Sales amp CPQ Oracle Service Oracle Social

bull Digital Marketing bull Dynamic Content bull Digital Body Language bull Campaign Orchestration

bull Personalized eCommerce bull Web Content Management bull Faceted Search and

Navigation

bull Sales Performance Mgmt bull Mobile Analytics bull Social Collaboration bull Configure Price and Quote

bull Online Channel Support bull Guided Self Assistance bull Frequently Ask Questions bull Context Driven Knowledge

bull Social Marketing bull Social Lead Generation bull Social Monitoring and

Engagement

Siebel CRM

7 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Key Packaged Oracle CX Integrations

Sales Cloud to Marketing Cloud CPQ Cloud Service Cloud Social Cloud OSN

CRMOD Siebel EBS JDE

Social Cloud to

Marketing Cloud Sales Cloud

Service Cloud

Commerce CRMOD

Siebel

Service Cloud to

Sales Cloud Social Cloud

OSN

Commerce Siebel

EBS OTBI-E

Commerce to

Service Cloud CPQ Cloud

Social Cloud

Siebel OTBI

CPQ Cloud to Sales Cloud CRMOD

Commerce EBS OTBI-E

Available Today Roadmap

Integrated

Marketing Cloud to Sales Cloud Social Cloud CRMOD

Siebel

8 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9

How to Approach Cloud Transformation

bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins

bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins

bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term

Oracle Marketing

Integrated Customer Experience Foundation Social

Network Mobile Integrations

Oracle Sales

Oracle CPQ

Oracle

Commerce Oracle Service

Oracle Social

Analytic KPIs amp Dashboards

Predictive Analytics

MDM amp DQ

Siebel CRM

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10

Simplicity with Sophistication

Customer Experience

Industry Innovation

Business Agility

Cloud Ready Engineered Systems

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Solution

Oracle Confidential ndash Restricted 11

Overview and Key Features

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Customer Experience

12 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Simplified UI for Cloud Applications

Oracle Confidential ndash Restricted 13

bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications

bull Simplified UI designed for speed and usability

bull Identical user experience across both applications

Siebel with CX Cloud applications and seamless user experience

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14

User Interface

Oracle Confidential ndash Restricted

bull jQuery Charting framework

Continuous enhancements to the Open UI framework empowering developers

bull Oracle Documents Cloud Service integration for attachments

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15

Partner Relationship Manager Portal

Oracle Confidential ndash Restricted

New HTIM partner portal

bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)

bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements

bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Industry Innovations

16

Energy Education amp

Research Commrsquos

Commrsquol Banking

Chemicals

Aerospace amp Defense

Automotive

Eng amp Const High Tech

Industrial Mfg

Insurance amp Health

Life Sciences Logistics Media amp Ent

Natural Resources

Oil amp Gas

Public Sector Travel amp Transp

Utilities Wealth Mgmt

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Safe Harbor Statement

The following is intended to outline our general product direction It is intended for information purposes only and may not be incorporated into any contract It is not a commitment to deliver any material code or functionality and should not be relied upon in making purchasing decisions The development release and timing of any features or functionality described for Oraclersquos products remains at the sole discretion of Oracle

Oracle Confidential ndash Restricted 3

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Agenda

Siebel CRM CX Strategy

Release Highlights

Customer Experience

Industry Information

Business Agility

Information

1

2

3

4 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX Strategy Overview and Release Themes

Oracle Confidential ndash Restricted 5

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 6

Complete Customer Experience Platform

Oracle Customer Experience

Oracle Confidential ndash Restricted

Oracle Marketing

Integrated Customer Experience Foundation

Social Network Mobile Integrations

Oracle Sales

Oracle CPQ

Oracle Commerce

Oracle Service

Oracle Social

Analytic KPIs amp Dashboards

Predictive Analytics MDM amp DQ

Siebel CRM

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

CX Portfolio Delivers Cloud Solutions that Augment Siebel

Oracle Marketing Oracle Commerce Oracle Sales amp CPQ Oracle Service Oracle Social

bull Digital Marketing bull Dynamic Content bull Digital Body Language bull Campaign Orchestration

bull Personalized eCommerce bull Web Content Management bull Faceted Search and

Navigation

bull Sales Performance Mgmt bull Mobile Analytics bull Social Collaboration bull Configure Price and Quote

bull Online Channel Support bull Guided Self Assistance bull Frequently Ask Questions bull Context Driven Knowledge

bull Social Marketing bull Social Lead Generation bull Social Monitoring and

Engagement

Siebel CRM

7 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Key Packaged Oracle CX Integrations

Sales Cloud to Marketing Cloud CPQ Cloud Service Cloud Social Cloud OSN

CRMOD Siebel EBS JDE

Social Cloud to

Marketing Cloud Sales Cloud

Service Cloud

Commerce CRMOD

Siebel

Service Cloud to

Sales Cloud Social Cloud

OSN

Commerce Siebel

EBS OTBI-E

Commerce to

Service Cloud CPQ Cloud

Social Cloud

Siebel OTBI

CPQ Cloud to Sales Cloud CRMOD

Commerce EBS OTBI-E

Available Today Roadmap

Integrated

Marketing Cloud to Sales Cloud Social Cloud CRMOD

Siebel

8 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9

How to Approach Cloud Transformation

bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins

bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins

bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term

Oracle Marketing

Integrated Customer Experience Foundation Social

Network Mobile Integrations

Oracle Sales

Oracle CPQ

Oracle

Commerce Oracle Service

Oracle Social

Analytic KPIs amp Dashboards

Predictive Analytics

MDM amp DQ

Siebel CRM

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10

Simplicity with Sophistication

Customer Experience

Industry Innovation

Business Agility

Cloud Ready Engineered Systems

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Solution

Oracle Confidential ndash Restricted 11

Overview and Key Features

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Customer Experience

12 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Simplified UI for Cloud Applications

Oracle Confidential ndash Restricted 13

bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications

bull Simplified UI designed for speed and usability

bull Identical user experience across both applications

Siebel with CX Cloud applications and seamless user experience

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14

User Interface

Oracle Confidential ndash Restricted

bull jQuery Charting framework

Continuous enhancements to the Open UI framework empowering developers

bull Oracle Documents Cloud Service integration for attachments

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15

Partner Relationship Manager Portal

Oracle Confidential ndash Restricted

New HTIM partner portal

bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)

bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements

bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Industry Innovations

16

Energy Education amp

Research Commrsquos

Commrsquol Banking

Chemicals

Aerospace amp Defense

Automotive

Eng amp Const High Tech

Industrial Mfg

Insurance amp Health

Life Sciences Logistics Media amp Ent

Natural Resources

Oil amp Gas

Public Sector Travel amp Transp

Utilities Wealth Mgmt

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Agenda

Siebel CRM CX Strategy

Release Highlights

Customer Experience

Industry Information

Business Agility

Information

1

2

3

4 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX Strategy Overview and Release Themes

Oracle Confidential ndash Restricted 5

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 6

Complete Customer Experience Platform

Oracle Customer Experience

Oracle Confidential ndash Restricted

Oracle Marketing

Integrated Customer Experience Foundation

Social Network Mobile Integrations

Oracle Sales

Oracle CPQ

Oracle Commerce

Oracle Service

Oracle Social

Analytic KPIs amp Dashboards

Predictive Analytics MDM amp DQ

Siebel CRM

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

CX Portfolio Delivers Cloud Solutions that Augment Siebel

Oracle Marketing Oracle Commerce Oracle Sales amp CPQ Oracle Service Oracle Social

bull Digital Marketing bull Dynamic Content bull Digital Body Language bull Campaign Orchestration

bull Personalized eCommerce bull Web Content Management bull Faceted Search and

Navigation

bull Sales Performance Mgmt bull Mobile Analytics bull Social Collaboration bull Configure Price and Quote

bull Online Channel Support bull Guided Self Assistance bull Frequently Ask Questions bull Context Driven Knowledge

bull Social Marketing bull Social Lead Generation bull Social Monitoring and

Engagement

Siebel CRM

7 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Key Packaged Oracle CX Integrations

Sales Cloud to Marketing Cloud CPQ Cloud Service Cloud Social Cloud OSN

CRMOD Siebel EBS JDE

Social Cloud to

Marketing Cloud Sales Cloud

Service Cloud

Commerce CRMOD

Siebel

Service Cloud to

Sales Cloud Social Cloud

OSN

Commerce Siebel

EBS OTBI-E

Commerce to

Service Cloud CPQ Cloud

Social Cloud

Siebel OTBI

CPQ Cloud to Sales Cloud CRMOD

Commerce EBS OTBI-E

Available Today Roadmap

Integrated

Marketing Cloud to Sales Cloud Social Cloud CRMOD

Siebel

8 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9

How to Approach Cloud Transformation

bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins

bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins

bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term

Oracle Marketing

Integrated Customer Experience Foundation Social

Network Mobile Integrations

Oracle Sales

Oracle CPQ

Oracle

Commerce Oracle Service

Oracle Social

Analytic KPIs amp Dashboards

Predictive Analytics

MDM amp DQ

Siebel CRM

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10

Simplicity with Sophistication

Customer Experience

Industry Innovation

Business Agility

Cloud Ready Engineered Systems

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Solution

Oracle Confidential ndash Restricted 11

Overview and Key Features

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Customer Experience

12 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Simplified UI for Cloud Applications

Oracle Confidential ndash Restricted 13

bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications

bull Simplified UI designed for speed and usability

bull Identical user experience across both applications

Siebel with CX Cloud applications and seamless user experience

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14

User Interface

Oracle Confidential ndash Restricted

bull jQuery Charting framework

Continuous enhancements to the Open UI framework empowering developers

bull Oracle Documents Cloud Service integration for attachments

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15

Partner Relationship Manager Portal

Oracle Confidential ndash Restricted

New HTIM partner portal

bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)

bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements

bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Industry Innovations

16

Energy Education amp

Research Commrsquos

Commrsquol Banking

Chemicals

Aerospace amp Defense

Automotive

Eng amp Const High Tech

Industrial Mfg

Insurance amp Health

Life Sciences Logistics Media amp Ent

Natural Resources

Oil amp Gas

Public Sector Travel amp Transp

Utilities Wealth Mgmt

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX Strategy Overview and Release Themes

Oracle Confidential ndash Restricted 5

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 6

Complete Customer Experience Platform

Oracle Customer Experience

Oracle Confidential ndash Restricted

Oracle Marketing

Integrated Customer Experience Foundation

Social Network Mobile Integrations

Oracle Sales

Oracle CPQ

Oracle Commerce

Oracle Service

Oracle Social

Analytic KPIs amp Dashboards

Predictive Analytics MDM amp DQ

Siebel CRM

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

CX Portfolio Delivers Cloud Solutions that Augment Siebel

Oracle Marketing Oracle Commerce Oracle Sales amp CPQ Oracle Service Oracle Social

bull Digital Marketing bull Dynamic Content bull Digital Body Language bull Campaign Orchestration

bull Personalized eCommerce bull Web Content Management bull Faceted Search and

Navigation

bull Sales Performance Mgmt bull Mobile Analytics bull Social Collaboration bull Configure Price and Quote

bull Online Channel Support bull Guided Self Assistance bull Frequently Ask Questions bull Context Driven Knowledge

bull Social Marketing bull Social Lead Generation bull Social Monitoring and

Engagement

Siebel CRM

7 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Key Packaged Oracle CX Integrations

Sales Cloud to Marketing Cloud CPQ Cloud Service Cloud Social Cloud OSN

CRMOD Siebel EBS JDE

Social Cloud to

Marketing Cloud Sales Cloud

Service Cloud

Commerce CRMOD

Siebel

Service Cloud to

Sales Cloud Social Cloud

OSN

Commerce Siebel

EBS OTBI-E

Commerce to

Service Cloud CPQ Cloud

Social Cloud

Siebel OTBI

CPQ Cloud to Sales Cloud CRMOD

Commerce EBS OTBI-E

Available Today Roadmap

Integrated

Marketing Cloud to Sales Cloud Social Cloud CRMOD

Siebel

8 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9

How to Approach Cloud Transformation

bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins

bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins

bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term

Oracle Marketing

Integrated Customer Experience Foundation Social

Network Mobile Integrations

Oracle Sales

Oracle CPQ

Oracle

Commerce Oracle Service

Oracle Social

Analytic KPIs amp Dashboards

Predictive Analytics

MDM amp DQ

Siebel CRM

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10

Simplicity with Sophistication

Customer Experience

Industry Innovation

Business Agility

Cloud Ready Engineered Systems

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Solution

Oracle Confidential ndash Restricted 11

Overview and Key Features

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Customer Experience

12 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Simplified UI for Cloud Applications

Oracle Confidential ndash Restricted 13

bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications

bull Simplified UI designed for speed and usability

bull Identical user experience across both applications

Siebel with CX Cloud applications and seamless user experience

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14

User Interface

Oracle Confidential ndash Restricted

bull jQuery Charting framework

Continuous enhancements to the Open UI framework empowering developers

bull Oracle Documents Cloud Service integration for attachments

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15

Partner Relationship Manager Portal

Oracle Confidential ndash Restricted

New HTIM partner portal

bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)

bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements

bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Industry Innovations

16

Energy Education amp

Research Commrsquos

Commrsquol Banking

Chemicals

Aerospace amp Defense

Automotive

Eng amp Const High Tech

Industrial Mfg

Insurance amp Health

Life Sciences Logistics Media amp Ent

Natural Resources

Oil amp Gas

Public Sector Travel amp Transp

Utilities Wealth Mgmt

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 6

Complete Customer Experience Platform

Oracle Customer Experience

Oracle Confidential ndash Restricted

Oracle Marketing

Integrated Customer Experience Foundation

Social Network Mobile Integrations

Oracle Sales

Oracle CPQ

Oracle Commerce

Oracle Service

Oracle Social

Analytic KPIs amp Dashboards

Predictive Analytics MDM amp DQ

Siebel CRM

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

CX Portfolio Delivers Cloud Solutions that Augment Siebel

Oracle Marketing Oracle Commerce Oracle Sales amp CPQ Oracle Service Oracle Social

bull Digital Marketing bull Dynamic Content bull Digital Body Language bull Campaign Orchestration

bull Personalized eCommerce bull Web Content Management bull Faceted Search and

Navigation

bull Sales Performance Mgmt bull Mobile Analytics bull Social Collaboration bull Configure Price and Quote

bull Online Channel Support bull Guided Self Assistance bull Frequently Ask Questions bull Context Driven Knowledge

bull Social Marketing bull Social Lead Generation bull Social Monitoring and

Engagement

Siebel CRM

7 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Key Packaged Oracle CX Integrations

Sales Cloud to Marketing Cloud CPQ Cloud Service Cloud Social Cloud OSN

CRMOD Siebel EBS JDE

Social Cloud to

Marketing Cloud Sales Cloud

Service Cloud

Commerce CRMOD

Siebel

Service Cloud to

Sales Cloud Social Cloud

OSN

Commerce Siebel

EBS OTBI-E

Commerce to

Service Cloud CPQ Cloud

Social Cloud

Siebel OTBI

CPQ Cloud to Sales Cloud CRMOD

Commerce EBS OTBI-E

Available Today Roadmap

Integrated

Marketing Cloud to Sales Cloud Social Cloud CRMOD

Siebel

8 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9

How to Approach Cloud Transformation

bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins

bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins

bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term

Oracle Marketing

Integrated Customer Experience Foundation Social

Network Mobile Integrations

Oracle Sales

Oracle CPQ

Oracle

Commerce Oracle Service

Oracle Social

Analytic KPIs amp Dashboards

Predictive Analytics

MDM amp DQ

Siebel CRM

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10

Simplicity with Sophistication

Customer Experience

Industry Innovation

Business Agility

Cloud Ready Engineered Systems

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Solution

Oracle Confidential ndash Restricted 11

Overview and Key Features

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Customer Experience

12 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Simplified UI for Cloud Applications

Oracle Confidential ndash Restricted 13

bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications

bull Simplified UI designed for speed and usability

bull Identical user experience across both applications

Siebel with CX Cloud applications and seamless user experience

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14

User Interface

Oracle Confidential ndash Restricted

bull jQuery Charting framework

Continuous enhancements to the Open UI framework empowering developers

bull Oracle Documents Cloud Service integration for attachments

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15

Partner Relationship Manager Portal

Oracle Confidential ndash Restricted

New HTIM partner portal

bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)

bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements

bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Industry Innovations

16

Energy Education amp

Research Commrsquos

Commrsquol Banking

Chemicals

Aerospace amp Defense

Automotive

Eng amp Const High Tech

Industrial Mfg

Insurance amp Health

Life Sciences Logistics Media amp Ent

Natural Resources

Oil amp Gas

Public Sector Travel amp Transp

Utilities Wealth Mgmt

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

CX Portfolio Delivers Cloud Solutions that Augment Siebel

Oracle Marketing Oracle Commerce Oracle Sales amp CPQ Oracle Service Oracle Social

bull Digital Marketing bull Dynamic Content bull Digital Body Language bull Campaign Orchestration

bull Personalized eCommerce bull Web Content Management bull Faceted Search and

Navigation

bull Sales Performance Mgmt bull Mobile Analytics bull Social Collaboration bull Configure Price and Quote

bull Online Channel Support bull Guided Self Assistance bull Frequently Ask Questions bull Context Driven Knowledge

bull Social Marketing bull Social Lead Generation bull Social Monitoring and

Engagement

Siebel CRM

7 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Key Packaged Oracle CX Integrations

Sales Cloud to Marketing Cloud CPQ Cloud Service Cloud Social Cloud OSN

CRMOD Siebel EBS JDE

Social Cloud to

Marketing Cloud Sales Cloud

Service Cloud

Commerce CRMOD

Siebel

Service Cloud to

Sales Cloud Social Cloud

OSN

Commerce Siebel

EBS OTBI-E

Commerce to

Service Cloud CPQ Cloud

Social Cloud

Siebel OTBI

CPQ Cloud to Sales Cloud CRMOD

Commerce EBS OTBI-E

Available Today Roadmap

Integrated

Marketing Cloud to Sales Cloud Social Cloud CRMOD

Siebel

8 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9

How to Approach Cloud Transformation

bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins

bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins

bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term

Oracle Marketing

Integrated Customer Experience Foundation Social

Network Mobile Integrations

Oracle Sales

Oracle CPQ

Oracle

Commerce Oracle Service

Oracle Social

Analytic KPIs amp Dashboards

Predictive Analytics

MDM amp DQ

Siebel CRM

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10

Simplicity with Sophistication

Customer Experience

Industry Innovation

Business Agility

Cloud Ready Engineered Systems

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Solution

Oracle Confidential ndash Restricted 11

Overview and Key Features

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Customer Experience

12 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Simplified UI for Cloud Applications

Oracle Confidential ndash Restricted 13

bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications

bull Simplified UI designed for speed and usability

bull Identical user experience across both applications

Siebel with CX Cloud applications and seamless user experience

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14

User Interface

Oracle Confidential ndash Restricted

bull jQuery Charting framework

Continuous enhancements to the Open UI framework empowering developers

bull Oracle Documents Cloud Service integration for attachments

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15

Partner Relationship Manager Portal

Oracle Confidential ndash Restricted

New HTIM partner portal

bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)

bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements

bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Industry Innovations

16

Energy Education amp

Research Commrsquos

Commrsquol Banking

Chemicals

Aerospace amp Defense

Automotive

Eng amp Const High Tech

Industrial Mfg

Insurance amp Health

Life Sciences Logistics Media amp Ent

Natural Resources

Oil amp Gas

Public Sector Travel amp Transp

Utilities Wealth Mgmt

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Key Packaged Oracle CX Integrations

Sales Cloud to Marketing Cloud CPQ Cloud Service Cloud Social Cloud OSN

CRMOD Siebel EBS JDE

Social Cloud to

Marketing Cloud Sales Cloud

Service Cloud

Commerce CRMOD

Siebel

Service Cloud to

Sales Cloud Social Cloud

OSN

Commerce Siebel

EBS OTBI-E

Commerce to

Service Cloud CPQ Cloud

Social Cloud

Siebel OTBI

CPQ Cloud to Sales Cloud CRMOD

Commerce EBS OTBI-E

Available Today Roadmap

Integrated

Marketing Cloud to Sales Cloud Social Cloud CRMOD

Siebel

8 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9

How to Approach Cloud Transformation

bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins

bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins

bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term

Oracle Marketing

Integrated Customer Experience Foundation Social

Network Mobile Integrations

Oracle Sales

Oracle CPQ

Oracle

Commerce Oracle Service

Oracle Social

Analytic KPIs amp Dashboards

Predictive Analytics

MDM amp DQ

Siebel CRM

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10

Simplicity with Sophistication

Customer Experience

Industry Innovation

Business Agility

Cloud Ready Engineered Systems

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Solution

Oracle Confidential ndash Restricted 11

Overview and Key Features

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Customer Experience

12 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Simplified UI for Cloud Applications

Oracle Confidential ndash Restricted 13

bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications

bull Simplified UI designed for speed and usability

bull Identical user experience across both applications

Siebel with CX Cloud applications and seamless user experience

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14

User Interface

Oracle Confidential ndash Restricted

bull jQuery Charting framework

Continuous enhancements to the Open UI framework empowering developers

bull Oracle Documents Cloud Service integration for attachments

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15

Partner Relationship Manager Portal

Oracle Confidential ndash Restricted

New HTIM partner portal

bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)

bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements

bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Industry Innovations

16

Energy Education amp

Research Commrsquos

Commrsquol Banking

Chemicals

Aerospace amp Defense

Automotive

Eng amp Const High Tech

Industrial Mfg

Insurance amp Health

Life Sciences Logistics Media amp Ent

Natural Resources

Oil amp Gas

Public Sector Travel amp Transp

Utilities Wealth Mgmt

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9

How to Approach Cloud Transformation

bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins

bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins

bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term

Oracle Marketing

Integrated Customer Experience Foundation Social

Network Mobile Integrations

Oracle Sales

Oracle CPQ

Oracle

Commerce Oracle Service

Oracle Social

Analytic KPIs amp Dashboards

Predictive Analytics

MDM amp DQ

Siebel CRM

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10

Simplicity with Sophistication

Customer Experience

Industry Innovation

Business Agility

Cloud Ready Engineered Systems

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Solution

Oracle Confidential ndash Restricted 11

Overview and Key Features

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Customer Experience

12 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Simplified UI for Cloud Applications

Oracle Confidential ndash Restricted 13

bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications

bull Simplified UI designed for speed and usability

bull Identical user experience across both applications

Siebel with CX Cloud applications and seamless user experience

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14

User Interface

Oracle Confidential ndash Restricted

bull jQuery Charting framework

Continuous enhancements to the Open UI framework empowering developers

bull Oracle Documents Cloud Service integration for attachments

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15

Partner Relationship Manager Portal

Oracle Confidential ndash Restricted

New HTIM partner portal

bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)

bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements

bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Industry Innovations

16

Energy Education amp

Research Commrsquos

Commrsquol Banking

Chemicals

Aerospace amp Defense

Automotive

Eng amp Const High Tech

Industrial Mfg

Insurance amp Health

Life Sciences Logistics Media amp Ent

Natural Resources

Oil amp Gas

Public Sector Travel amp Transp

Utilities Wealth Mgmt

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10

Simplicity with Sophistication

Customer Experience

Industry Innovation

Business Agility

Cloud Ready Engineered Systems

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Solution

Oracle Confidential ndash Restricted 11

Overview and Key Features

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Customer Experience

12 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Simplified UI for Cloud Applications

Oracle Confidential ndash Restricted 13

bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications

bull Simplified UI designed for speed and usability

bull Identical user experience across both applications

Siebel with CX Cloud applications and seamless user experience

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14

User Interface

Oracle Confidential ndash Restricted

bull jQuery Charting framework

Continuous enhancements to the Open UI framework empowering developers

bull Oracle Documents Cloud Service integration for attachments

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15

Partner Relationship Manager Portal

Oracle Confidential ndash Restricted

New HTIM partner portal

bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)

bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements

bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Industry Innovations

16

Energy Education amp

Research Commrsquos

Commrsquol Banking

Chemicals

Aerospace amp Defense

Automotive

Eng amp Const High Tech

Industrial Mfg

Insurance amp Health

Life Sciences Logistics Media amp Ent

Natural Resources

Oil amp Gas

Public Sector Travel amp Transp

Utilities Wealth Mgmt

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Solution

Oracle Confidential ndash Restricted 11

Overview and Key Features

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Customer Experience

12 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Simplified UI for Cloud Applications

Oracle Confidential ndash Restricted 13

bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications

bull Simplified UI designed for speed and usability

bull Identical user experience across both applications

Siebel with CX Cloud applications and seamless user experience

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14

User Interface

Oracle Confidential ndash Restricted

bull jQuery Charting framework

Continuous enhancements to the Open UI framework empowering developers

bull Oracle Documents Cloud Service integration for attachments

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15

Partner Relationship Manager Portal

Oracle Confidential ndash Restricted

New HTIM partner portal

bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)

bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements

bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Industry Innovations

16

Energy Education amp

Research Commrsquos

Commrsquol Banking

Chemicals

Aerospace amp Defense

Automotive

Eng amp Const High Tech

Industrial Mfg

Insurance amp Health

Life Sciences Logistics Media amp Ent

Natural Resources

Oil amp Gas

Public Sector Travel amp Transp

Utilities Wealth Mgmt

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Customer Experience

12 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Simplified UI for Cloud Applications

Oracle Confidential ndash Restricted 13

bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications

bull Simplified UI designed for speed and usability

bull Identical user experience across both applications

Siebel with CX Cloud applications and seamless user experience

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14

User Interface

Oracle Confidential ndash Restricted

bull jQuery Charting framework

Continuous enhancements to the Open UI framework empowering developers

bull Oracle Documents Cloud Service integration for attachments

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15

Partner Relationship Manager Portal

Oracle Confidential ndash Restricted

New HTIM partner portal

bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)

bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements

bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Industry Innovations

16

Energy Education amp

Research Commrsquos

Commrsquol Banking

Chemicals

Aerospace amp Defense

Automotive

Eng amp Const High Tech

Industrial Mfg

Insurance amp Health

Life Sciences Logistics Media amp Ent

Natural Resources

Oil amp Gas

Public Sector Travel amp Transp

Utilities Wealth Mgmt

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Simplified UI for Cloud Applications

Oracle Confidential ndash Restricted 13

bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications

bull Simplified UI designed for speed and usability

bull Identical user experience across both applications

Siebel with CX Cloud applications and seamless user experience

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14

User Interface

Oracle Confidential ndash Restricted

bull jQuery Charting framework

Continuous enhancements to the Open UI framework empowering developers

bull Oracle Documents Cloud Service integration for attachments

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15

Partner Relationship Manager Portal

Oracle Confidential ndash Restricted

New HTIM partner portal

bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)

bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements

bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Industry Innovations

16

Energy Education amp

Research Commrsquos

Commrsquol Banking

Chemicals

Aerospace amp Defense

Automotive

Eng amp Const High Tech

Industrial Mfg

Insurance amp Health

Life Sciences Logistics Media amp Ent

Natural Resources

Oil amp Gas

Public Sector Travel amp Transp

Utilities Wealth Mgmt

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14

User Interface

Oracle Confidential ndash Restricted

bull jQuery Charting framework

Continuous enhancements to the Open UI framework empowering developers

bull Oracle Documents Cloud Service integration for attachments

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15

Partner Relationship Manager Portal

Oracle Confidential ndash Restricted

New HTIM partner portal

bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)

bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements

bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Industry Innovations

16

Energy Education amp

Research Commrsquos

Commrsquol Banking

Chemicals

Aerospace amp Defense

Automotive

Eng amp Const High Tech

Industrial Mfg

Insurance amp Health

Life Sciences Logistics Media amp Ent

Natural Resources

Oil amp Gas

Public Sector Travel amp Transp

Utilities Wealth Mgmt

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15

Partner Relationship Manager Portal

Oracle Confidential ndash Restricted

New HTIM partner portal

bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)

bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements

bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Industry Innovations

16

Energy Education amp

Research Commrsquos

Commrsquol Banking

Chemicals

Aerospace amp Defense

Automotive

Eng amp Const High Tech

Industrial Mfg

Insurance amp Health

Life Sciences Logistics Media amp Ent

Natural Resources

Oil amp Gas

Public Sector Travel amp Transp

Utilities Wealth Mgmt

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Industry Innovations

16

Energy Education amp

Research Commrsquos

Commrsquol Banking

Chemicals

Aerospace amp Defense

Automotive

Eng amp Const High Tech

Industrial Mfg

Insurance amp Health

Life Sciences Logistics Media amp Ent

Natural Resources

Oil amp Gas

Public Sector Travel amp Transp

Utilities Wealth Mgmt

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17

Public Sector

bull New UI renderer for full RWD bull Streamlined user experience for

service partners bull Managing referral orders more

efficiently bull Reviewing service providerrsquos assets

and agreements bull Managing provider profiles

World Class Citizen Self-Service Portal driven by OPA

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18

Consumer Goods

New mobile application

Oracle Confidential ndash Restricted

bull Consumer Goods Mobile application for merchandising to improve sales effectiveness

bull New Home page UI to drag and drop Route Accounts to Calendar

bull Van Sales and Inventory Cycle Counts Functionality

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19

Life Sciences

bull Pharma Mobile disconnected mode enhancements

bull eDetailing functionality in both connected and disconnected modes on any device

bull Present digital content with clients and provide complete closed-loop marketing process

Enhanced eDetailing

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20

Clinical

bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems

bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate

risk at each level

Enhanced Clinical Trials Management System (CTMS)

Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21

Financial Services

bull Rule Based Application Capture

bull Guided walkthrough of application process

bull Provide Product Overview

bull Auto population of known details

bull Signature Capture

bull Application Approval Status

Mobile Relationship Banker Application

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Business Agility

22 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Install Patching and IRM

bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout

the application

Continued enhancements for the uptake of Innovation Packs

23 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Data Quality amp Governance

Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through

a single Dedicated Screen(s) in UCM directly linked to EDQ

bull Faster access amp configuration of related Data Quality rules and processes

Delivering a true ldquoSingle MDM Platformrdquo application

24 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Certifications

bull Microsoft Windows Server 2012 Server R2 for Siebel Server components

bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8

Supporting the latest platforms databases and open standards

25 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel Composer

bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the

browser bull Preview and deploy simple

changes bull Available for developers to trial

Web based IDE with Meta-data based configuration changes

26 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Information Additional Resources

Oracle Confidential ndash Restricted 27

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM CX strategy solution information feature videos etc

ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM)

ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932)

ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

28 Oracle Confidential ndash Restricted

Siebel CRM Resources

Copyright copy 2015 Oracle andor its affiliates All rights reserved |

Siebel CRM Online

youtubecomOracleSiebelCX

oraclecomsiebel

oraclecrm

29 Oracle Confidential ndash Restricted

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30

Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30