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� Pasundemoins(Notoneless) � https://www.amazon.com/Not-One-Less-Zhenda-Tian/dp/B004L841P2
� Why London is preparing for Chinese 'golden week'
� http://www.bbc.com/news/av/business-37522586/why-london-is-preparing-for-chinese-golden-week
MainContents � AbriefintroductiontoacademiclibraryconsortiainChina
� TheILL/DDSprovidedbyacademiclibraryconsortiainChina
� TheservicequalitycontrolofacademiclibraryconsortiainChina
� ProblemsandchallengesfacedbyacademiclibraryconsortiainChina
AbriefintroductiontoacademiclibraryconsortiainChina � China Academic Library & Information System
(CALIS)
� China Academic Social Sciences and Humanities Library (CASHL)
BasicInformationonCALIS&CASHL Comparative category CALIS CASHL
Set up Year 1998 2003 Organizer Chinese Ministry of
Education Chinese Ministry of
Education Sources of funds Chinese Ministry of
Education and central members
Chinese Ministry of Education and central
members Organisational model National and intra-system
consortium National and intra-system
consortium
Management model Virtual and realistic management
Virtual and realistic management
Cooperative collection development model
Existing collection resource cooperation and coordinated
purchasing cooperation
Existing collection resource cooperation and coordinated
purchasing division
Sharing and service system Three-tier structure system Three-tier structure system
Consortium function type Multifunction consortium Multifunction consortium
Serving objects Chinese educational institutions
Chinese educational institutions and the public
Number of Member libraries About 1500 800+
CALISAdministrativeCenter
NationalCenter(4)
RegionalCenter(7)
ProvinceCenter(31)
SharedDomainCenter(5)
UnionCatalogueExpert
ILL/DDSExpert
SubjectServiceExpert
BigData&ResourceExpert
System&Technology
Expert
UnionVirtualReferenceCenter
TechnologicalDevelopment
SpecialCollectionServicesCenter TrainingandCertification
StatisticalEvaluationCenter
NationalLibraryofChina
ShanghaiLibrary
NSTL
CADAL
CASHL
ManagementTraining
ServicepromotionConsultService
DevelopmentStrategyDesignConsult
SupportService
CollaborativeService
CooperationPartners
CASHLmanagementsystemstructure
CASHL Center Library Area of Responsibility
Covered Province/Autonomous Region/Municipality
Wuhan University Library
Central China Hubei, Hunan, Henan, Jiangxi
Jilin University Library Northeast China Liaoning, Jilin, Heilongjiang
Sun Yat-Sen University Library
South China Guangdong, Guangxi, Hainan
Nanjing University Library
Northeast China Shandong, Jiangsu, Anhui
Sichuan University Library
Southwest China Sichuan, Yunnan, Guizhou, Tibet, Chongqing
Fudan University Library
Southeast China Zhejiang, Fujian, Shanghai
Beijing Normal University Library
North China Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia
Lanzhou University Library
Northwest China Ningxia, Xinjiang, Qinghai, Shanxi, Gansu
GeographicaldistributionofCASHLregionalcenter
CASHLservicedevelopment
TheILL/DDSprovidedbyacademiclibraryconsortiainChina � Documentsupplyservicesystemframework
� Documentsupplyservicemode� Documentsupplyservicevolume
� CALIS� CASHL
CALIS Document Supply Service System Framework
University Library 3
University Library 2
University Library 1
University Library n
… …CALIS
ILL/DDS Dispatching
Center
CALIS Academic
Document Supply
Service Network
CALIS Document
Supply Service
Collaboration
Community
Public Library
Science and Technology Institution
Information Service Provider
… …
Document Supply Service Institutions Outside China
CALIS Document Supply Service Mode
Login with Library Card Number and Request
Sending Request Automatically
RequestDocument
Note:
Sending Request Manually
Local Library ILL System
UserCALIS Discovery System
e-Reader e-Access CCC Union Catalogue
Librarian
Librarian
Dispatching Policy MatchCALIS ILL/DDS Dispatching Center
FTP Server/Library
Document Provider Library ILL System
CALISdocumentdeliveryservicevolume(2012-2016)
0
20000
40000
60000
80000
100000
120000
140000
2012 2013 2014 2015 2016
133299
110797
121339
106681
77210
113934
95576104914
88708
62534 Request
Fulfill
CASHLdocumentdeliveryservicevolume(2004-2016)
TheservicequalitycontrolofacademiclibraryconsortiainChina
Servicestandardandassessment � DocumentDeliveryServiceregulations� DocumentDeliveryServicesAssessmentApproach
� CALISModelMemberLibrariesPlanlaunchedin2011
DocumentDeliveryServicesAssessmentApproach
Primary Indicator score Secondary Indicator score
Service infrastructure 15 network conditions 5
hardware and software 5 staff 5
Service capability 15
resources availability 6
Library holdings data provide 3
Reveal of resources 3 System operation 3
Service quality 40
volume of document delivery 20
Fulfill ratio 10 Fulfill time 5
costing 5
Service effectiveness 30
Service navigation 5 Enrolled patrons 5 Request quantity 5
Member library development 5
training 5 User satisfaction 5
MajorobjectivesofMML � DisclosingallitsholdingsinformationtothepublicbysubmittingittoCALIS
� Continuousprofessionalpersonneltraining� PromotingtheuseofCALISsearchenginesanddatabasestoend-users
� StrengtheningitscooperationwithothermemberlibrariesofCALIS
� Increasingthevarietyoftheservices� ProvidingspecialanduniquematerialsforCALISmemberlibraries
CASHL ILDS Service Quality
Fill Rate
96.17%
Service Time
1.37天
User Satisfaction
96%
IntellectualpropertyprotectsolutionframeworkofCASHL
Problemsandchallenges � Shortageoffunding� Inadequatescaleofservicecapability� UnevendevelopmentoflibrariesineasternandwesternareainChina
� Homogeneouscompetitionbetweenlibraryconsortia
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